Job summary
Managing Memory Together are looking for an organised and enthusiastic Administrator with good telephone and interpersonal skills to join our friendly and hardworking team of Administrators across the localities. Working in conjunction with colleagues, service users and internal and external stakeholders, the post holder will directly contribute to the efficient running of the Managing Memory Together Service
We believe that an approachable and responsive first point of contact to MMT is essential and we are committed to putting the service users first. We are looking for someone who shares our drive to deliver an excellent administrative service.
This is part-time post 22.5 hours per week. The post holder will be required to work from the office 22.5 hours per week based at Colliers Court , Cinderford
Main duties of the job
The role requires you to
To work collaboratively with the Nursing Team to arrange initial assessment appointments, and ensure appointment letters are sent in a timely manner and clinic rooms are booked as required
To support the production of information packs for the service-users
To establish good communication with the HQ (Head Quarters) Administrators who process the referrals for the service and with the Community Team Administrators across localities
To cover across Head Quarters Administrators, and Community Team Administrators across localities to meet service needs.
The successful candidate will also provide a high level confidential administrative support to the Managing Memory Together Service and will need to main Trust Values throughout all aspects of their work. They will be expected to work as part of a team in delivering an effective service and administrative support to clinical staff to ensure that services meet the operational needs.
Are you...
- Able to provide a high-quality standard of work
- Successful at working collaboratively
- Able to prioritise your work
- Enthusiastic
- Hard working
- A team player
- Organised
Then look no further!
If you have strong administrative skills, a 'can do' attitude, and enjoy building good working relationships, we welcome your application.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
OTHER REQUIREMENTS
Essential
- Ability to travel around the locality as requested, independently and efficiently.
QUALIFICATIONS
Essential
- GCSE level grade C education or equivalent
- Good literacy and numeracy skills
- NVQ Level 3 in administration or equivalent
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system
Desirable
- Minute-taking
- Experience in information analysis and provision of statistical reports
- Audio/digital typing
- Previous experience of working within the NHS
- Previous experience of working within mental health
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Ability to communicate effectively in both verbal and written form
- Ability to work effectively both autonomously and as part of a team
- Ability to demonstrate an empathetic and sensitive approach when dealing with people
Person Specification
OTHER REQUIREMENTS
Essential
- Ability to travel around the locality as requested, independently and efficiently.
QUALIFICATIONS
Essential
- GCSE level grade C education or equivalent
- Good literacy and numeracy skills
- NVQ Level 3 in administration or equivalent
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of using customer/patient information system
- Experience of accurate Data Inputting and Retrieval
- Experience of maintaining a comprehensive, logical computerised filing system
Desirable
- Minute-taking
- Experience in information analysis and provision of statistical reports
- Audio/digital typing
- Previous experience of working within the NHS
- Previous experience of working within mental health
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Ability to communicate effectively in both verbal and written form
- Ability to work effectively both autonomously and as part of a team
- Ability to demonstrate an empathetic and sensitive approach when dealing with people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
