Job summary
**1 x Fixed Term contract for up to 15 months**
An exciting and varied position has arisen within the Adult Community Mental Health Admin teams in the North Localities in Gloucestershire Health & Care NHS Foundation Trust for a Level 3 Customer Service Apprenticeship
If you are organised, a team player, enthusiastic and willing to learn, then we want you to be part of our Admin and Reception teams.
The candidate will support the Admin and Reception Teams by providing effective and efficient administration and reception support to our services.
Our friendly teams are based at Leckhampton Lodge, Charlton Lane, Cheltenham and the extended team work across the community. You will work supporting the Community Adult Mental Health Teams across the North locality including Avon House Tewkesbury providing key reception and administrative support.
There is an expectation you will support the teams cross sites and will also be flexible whilst also being able and willing to travel.
This is a great opportunity to earn, learn and make a difference with a mixture of on the job training and online learning. At the end of the 15 month course you will achieve a nationally recognised qualification in Customer Service.
As per the eligibility criteria for government funded apprenticeship schemes applicants must be aged 16 or over or already be in any form of government funded education.
Main duties of the job
The successful candidate will join an experienced team and will provide the administration and reception support for the Adult Community Mental Health teams across the North Localities. The successful candidate needs to be conscientious, with the ability to adapt to working under pressure in a fast paced changing environment.
You will need to be able to work as part of a team as well as working on your own initiative. You will be expected to assist in the coordination of all tasks which includes, data inputting, booking appointments for the annual physical health checks, answering and making telephone calls to Service Users. You will need robust computer skills and have the ability to learn new skills and processes such as responding to emails. The nature of this work requires accuracy, sensitivity and confidentiality.
What we expect is good IT skills, GCSE Grade A-C or equivalent in Maths and English, an eagerness to learn new things and flexibility to work in a variety of different teams within the service.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
The apprentice will provide effective and efficient Customer Service support to the Adult Community Mental Health team of Gloucestershire Health and Care NHS Foundation Trust, whilst completing a Level 3 Customer Service Practitioner Apprenticeship.
They will also be expected to:
Provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors.
Liaise with staff across the Gloucestershire Health & Care NHS Foundation Trust.
Support the Locality Support Services Manager and the Reception/Administrative Team in theadministrative function as required.Project the professional image of the business through demonstrating excellent customer carein all activities
Interview dates
Thursday 12th September or Friday13th September 2024
Job description
Job responsibilities
The apprentice will provide effective and efficient Customer Service support to the Adult Community Mental Health team of Gloucestershire Health and Care NHS Foundation Trust, whilst completing a Level 3 Customer Service Practitioner Apprenticeship.
They will also be expected to:
Provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors.
Liaise with staff across the Gloucestershire Health & Care NHS Foundation Trust.
Support the Locality Support Services Manager and the Reception/Administrative Team in theadministrative function as required.Project the professional image of the business through demonstrating excellent customer carein all activities
Interview dates
Thursday 12th September or Friday13th September 2024
Person Specification
Other requirements
Essential
- Must be able to travel cross site in the North Localities. (Cheltenham and Tewkesbury)
Qualifications
Essential
- Minimum of 2 GCSE's or equivalent. This MUST include Maths and English grade 4 and above (C and above)
- Willing to complete Customer Support Apprenticeship
Skills and Attributes
Essential
- Good organisational skills
- Ability to prioritise plan workload and meet tight deadlines
Desirable
- Good interpersonal skills working with people at all levels
- Previous experience or understanding of working in a Health and Social Care setting
Experience
Essential
- Communication skills: face to face, verbal, in writing and including the use of IT skills with basic knowledge of Microsoft Office and e-mail programmes
- Ability to work on own initiative, independently and as part of a team
Person Specification
Other requirements
Essential
- Must be able to travel cross site in the North Localities. (Cheltenham and Tewkesbury)
Qualifications
Essential
- Minimum of 2 GCSE's or equivalent. This MUST include Maths and English grade 4 and above (C and above)
- Willing to complete Customer Support Apprenticeship
Skills and Attributes
Essential
- Good organisational skills
- Ability to prioritise plan workload and meet tight deadlines
Desirable
- Good interpersonal skills working with people at all levels
- Previous experience or understanding of working in a Health and Social Care setting
Experience
Essential
- Communication skills: face to face, verbal, in writing and including the use of IT skills with basic knowledge of Microsoft Office and e-mail programmes
- Ability to work on own initiative, independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
