Job summary
**1 x Fixed Term contract opportunity for up to 12 months**
An exciting opportunity has arisen for a Learning & Development Helpdesk Administrator.
Based within the Learning & Development Team, this role is primarily to provide vital helpdesk support to colleagues both in the Trust & external partners, as well as supporting the Learning & Development Team itself.
This post requires the post holder to be responsible for a range of tasks such as meeting & greeting colleagues arriving for courses, providing support for trainers & helping colleagues to access training on the Trust's Learning Management System, Care to Learn.
The post holder will also be required to deal with a wide range of queries, questions & challenges on the telephone & via team e-mails. Customer service skills will be vital in this role & there will be occasions where priorities are challenging but the variety & successes far outweigh these.
Main duties of the job
- Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the Trust, and to external organisations
- Maintain the Trust's Learning Management System (LMS) to ensure that training records are accessible, up-to-date and accurate
- Enter data, extract information and run reports using the Trust's LMS, to ensure that staff, managers and others have the information they require
- Provide administrative support to the wider Learning and Development Team
- Where required, support the delivery of training by providing a friendly reception service to course attendees, helping set-up and clearing-up training rooms
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care organisations, other NHS organisations, external agencies and private and voluntary organisations.
Job description
Job responsibilities
The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care organisations, other NHS organisations, external agencies and private and voluntary organisations.
Person Specification
Qualifications
Essential
- Good literacy and numerical skills
- Good level of education (5 GCSE's or equivalent)
- Microsoft Office Skills Training (MOST); European Computer Driving Licence (ECDL) or equivalent IT skills
Experience
Essential
- Good IT skills including use of Microsoft Word, Outlook and Excel
- Previous experience of working in a busy office environment
- Experience of downloading, manipulating and interrogating data/figures
Desirable
- Experience of working within the NHS
- Previous experience of working in a training administration or helpdesk environment
Professional/Managerial/Specialist Knowledge
Essential
- Able to prioritise and organise own workload
- Experience of taking responsibility for a significant block of administrative work
- Knowledge & experience of dealing professionally and competently with queries and problems
Personal Skills/Abilities/Attributes
Essential
- Good communication skills both written and verbal
- Ability to prioritise tasks and manage time effectively
- Attention to detail and ability to work with high degree of accuracy
Desirable
- Experience of using OLM / ESR or other LMS/database management and information systems
Person Specification
Qualifications
Essential
- Good literacy and numerical skills
- Good level of education (5 GCSE's or equivalent)
- Microsoft Office Skills Training (MOST); European Computer Driving Licence (ECDL) or equivalent IT skills
Experience
Essential
- Good IT skills including use of Microsoft Word, Outlook and Excel
- Previous experience of working in a busy office environment
- Experience of downloading, manipulating and interrogating data/figures
Desirable
- Experience of working within the NHS
- Previous experience of working in a training administration or helpdesk environment
Professional/Managerial/Specialist Knowledge
Essential
- Able to prioritise and organise own workload
- Experience of taking responsibility for a significant block of administrative work
- Knowledge & experience of dealing professionally and competently with queries and problems
Personal Skills/Abilities/Attributes
Essential
- Good communication skills both written and verbal
- Ability to prioritise tasks and manage time effectively
- Attention to detail and ability to work with high degree of accuracy
Desirable
- Experience of using OLM / ESR or other LMS/database management and information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
