Job summary
We are seeking a highly skilled and motivated professional to join the Clinical Systems Team at Gloucestershire Health and Care NHS Foundation Trust. This role is integral to supporting our colleagues both within the team and across our organisation.
The ideal candidate will rapidly develop expertise in our Clinical Systems, including SystmOne, RiO, Lilie, IAPTus, and SOEL. Your responsibilities will encompass providing robust support and undertaking vital configuration tasks, playing a crucial role in the effective management and continuous improvement of our clinical systems. This position offers a unique opportunity to contribute to the success of our healthcare services whilst also growing your own skill set in a vibrant team.
Main duties of the job
In this role, you will provide essential support to Clinical Systems colleagues in the maintenance and development of systems. Your responsibilities will include collaborating with the Clinical Systems Team, and the broader Digital Services to resolve incidents and queries escalated to 2nd Line Support.
You will assist in maintaining system administration tasks and implementing configuration changes across all the Trust's Clinical Systems, ensuring comprehensive coverage of all service areas. Additionally, you will offer support to colleagues in the Clinical Systems Team, with a particular focus on Change and Development and 2nd Line Support. This role is crucial in ensuring the seamless operation and continuous improvement of the Trust's clinical systems.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
The role involves significant support and development responsibilities related to Clinical Systems Change and Development projects within a healthcare setting. Key duties include aiding in the scoping, planning, and implementation of changes to the Clinical System, as well as maintaining a deep understanding of the Trusts Electronic Patient Record (EPR) systems. The role requires addressing complex user queries escalated from 1st Line Support, prioritising incidents, and ensuring timely updates to users.
Additionally, the role involves performing regular system configuration tasks, such as updating letter templates and creating templates for precise appointment recording. You will also play a crucial role in supporting larger clinical system configuration projects, contributing to the seamless operation and enhancement of our clinical systems.
The post holder will also be responsible for troubleshooting and identifying opportunities for system improvements. They may be required to cover other team functions temporarily to ensure business continuity. The role encompasses a wide range of tasks aimed at ensuring the efficient operation and continuous enhancement of the Trusts clinical systems.
Job description
Job responsibilities
The role involves significant support and development responsibilities related to Clinical Systems Change and Development projects within a healthcare setting. Key duties include aiding in the scoping, planning, and implementation of changes to the Clinical System, as well as maintaining a deep understanding of the Trusts Electronic Patient Record (EPR) systems. The role requires addressing complex user queries escalated from 1st Line Support, prioritising incidents, and ensuring timely updates to users.
Additionally, the role involves performing regular system configuration tasks, such as updating letter templates and creating templates for precise appointment recording. You will also play a crucial role in supporting larger clinical system configuration projects, contributing to the seamless operation and enhancement of our clinical systems.
The post holder will also be responsible for troubleshooting and identifying opportunities for system improvements. They may be required to cover other team functions temporarily to ensure business continuity. The role encompasses a wide range of tasks aimed at ensuring the efficient operation and continuous enhancement of the Trusts clinical systems.
Person Specification
Qualifications
Essential
- Qualified to NVQ level 4/5, Higher National Certificate, Foundation degree or equivalent professional qualification or working experience to the required level.
Person Specification
Essential
- Demonstrable IT skills including intermediate competence in common Microsoft applications.
- Provide support and be part of a team through significant programmes of change.
- Be able to prioritise tasks and manage time effectively
- Ability to critically assess ideas and solutions and ensure they are fit for purpose
- Ability to work accurately and to a high standard
Desirable
- Understanding of clinical and operational processes within the NHS, the public sector or health setting.
- Experience of Clinical Systems usage and setup
- Awareness of NHS Information Governance principles
Person Specification
Qualifications
Essential
- Qualified to NVQ level 4/5, Higher National Certificate, Foundation degree or equivalent professional qualification or working experience to the required level.
Person Specification
Essential
- Demonstrable IT skills including intermediate competence in common Microsoft applications.
- Provide support and be part of a team through significant programmes of change.
- Be able to prioritise tasks and manage time effectively
- Ability to critically assess ideas and solutions and ensure they are fit for purpose
- Ability to work accurately and to a high standard
Desirable
- Understanding of clinical and operational processes within the NHS, the public sector or health setting.
- Experience of Clinical Systems usage and setup
- Awareness of NHS Information Governance principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
