IT Network Apprentice

Gloucestershire Health and Care NHS Foundation Trust

This job is now closed

Job summary

**1 x Apprenticeship opportunity for 19 months**

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Network team, providing a high-quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.

The successful applicant will receive induction and training appropriate to the activities they will undertake and following this induction period will be enrolled to the IT Network Technician Level 3 apprenticeship standard with our dedicated training provider.

The IT Team with the Trust leads on the IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust.

Main duties of the job

The Apprentice would be supported to carry out activities including:

Handle support incidents and requests through the full lifecycle to resolution.
Provide customer facing support to resolve customers' day to day technology queries, resolve issues and manage incidents.
Be confident resolving hardware, software, server and networking queries.
Have a good understanding of data security and cloud technologies

The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.

About us

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Date posted

22 February 2024

Pay scheme

Other

Salary

£10,296 a year (for the first 12 months and then NMW)

Contract

Apprenticeship

Duration

19 months

Working pattern

Full-time

Reference number

327-24-177

Job locations

Edward Jenner Court

1010 Pioneer Avenue

Gloucester

GL3 4AW

Job description

Job responsibilities

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the additional information attachment before submitting your application

The Princes Trust can offer support to 16-30 year olds starting their careers in health and social care. We can offer support with applications, sector based awareness training sessions and interview preparation. Financial support is available to break down any barriers to starting your role, mental health and wellbeing support plus mentoring to support building confidence and goal setting also available.

Job description

Job responsibilities

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the additional information attachment before submitting your application

Person Specification

QUALIFICATIONS

Essential

Minimum of 5 GCSE (or equivalent) including English and maths to Grade C/4 or equivalent such as Level 2 Functional Skills

LENGTH AND / OR NATURE OF EXPERIENCE

Essential

Experience in using Microsoft office

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

Essential

A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices
Understands confidentiality, GDPR and the security requirements
Ability to work flexibly
A good understanding of IT hardware technologies

Person Specification

QUALIFICATIONS

Essential

Minimum of 5 GCSE (or equivalent) including English and maths to Grade C/4 or equivalent such as Level 2 Functional Skills

LENGTH AND / OR NATURE OF EXPERIENCE

Essential

Experience in using Microsoft office

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

Essential

A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices
Understands confidentiality, GDPR and the security requirements
Ability to work flexibly
A good understanding of IT hardware technologies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.