Job summary
Are you looking for a new and exciting opportunity? Do you want to be part of an evolving service?
We are the First Point of Contact Centre for Gloucestershire Health and Care NHS Foundation Trust.
- Our service has expanded to encompass the changing need of routine, urgent and crisis referrals in line with local and national guidance.
- We deliver an extended hours, 7 days a week service, 7am-10pm, may include nights as development of the service progresses.
- We manage professional and self-referrals in to the trust, covering crisis and secondary care.
- We will triage and move to the appropriate pathway or team, who will provide the most effective and beneficial service, within our trust services or our partner agencies and organisations outside of the trust.
- We are based with our emergency service colleagues and collaboratively work with the Police and Fire services working alongside us.
We are looking for experienced, highly motivated, and enthusiastic individuals, who can help shape and develop this service to meet its full potential.
We can offer you an opportunity to develop your skills and experience, and to contribute to the development of a high quality service.
Main duties of the job
We are a busy team, managing the referrals that come in to the Trust from a number of primary care, and secondary care services, serving the county of Gloucestershire.
We provide a central resource for referrers and Trust staff to ensure the effective receipt and subsequent processing of referrals into Gloucestershire Health and Care NHS Foundation Trust's services. We further provide effective signposting to services external to the Trust.
We accept routine, urgent and crisis referrals, each having a specific pathway to follow.
We provide an effective first point of contact, a link with primary and secondary services, partner agencies and organisations outside of the trust.
You will have - Registered Practitioner status (nursing, allied health etc).
About us
The Trust aims to recruit and retain the best possible staff who, through the application of their skills, qualification and experience, will make a positive contribution to our business of providing quality health care services. It is the Trust's view that the costs associated with moving house in order to take up a post with us should not restrict our ability to recruit the excellent people we need; therefore, we support staff to relocate with our relocation policy.
To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document 'Applicant and Staff Privacy Notice' prior to applying for the role.
Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render them liable to dismissal.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Job description
Job responsibilities
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the additional information attachment before submitting your application
Job description
Job responsibilities
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the additional information attachment before submitting your application
Person Specification
Qualifications
Essential
- Registration to a professional body within MH, with post qualification experience in mental health for example: Nursing/ Social worker/ OT
- Evidence of continued professional development
Desirable
- Evidence of formal post registration learning
Length and Nature of Experience
Essential
- oBroad understanding of national policy and its implementation locally oBroad understanding of the requirements of primary care and secondary care
- oGood understanding of NICE guidelines relating to the treatment of a range of mental health conditions oA good understanding of the Mental Health Act, Mental Capacity Act and other associated legislation
- oAble to communicate effectively with a wide range of agencies. oAble to present and share information to colleagues and other professionals.
- A very good understanding of risk, and risk management with regards to mental health. Able to manage risk in a calm and rational way when handling challenging and often difficult patient calls.
Desirable
- oExperience of collaborative working with other agencies including the voluntary sector.
Professional, Managerial, Specialist Knowledge
Essential
- oA good understanding of the Mental Health Act, Mental Capacity Act and other associated legislation
- oSound clinical ability to engage service users and carers
- oA good understanding of the range of Services offered within GHC NHS Foundation Trust
Desirable
- oA good understanding of other community facilities that may be of help to people with a mental health problem.
- oExperience of using psychological treatments e.g. CBT
Personal Skills, abilities and attributes
Essential
- oAble to time manage and plan own workload. oAble to work under pressure and manage stress. oAble to manage challenging and sometimes confrontational situations. oAble to get on with and hold a rapport with a wide range of people. oAble to use initiative when decision making, within own limitations. oAble to recognise and proactively manage own stress levels. oCommitment to individual and group/team supervision.
Other requirements
Essential
- Ability to work flexibly to cover a 7 day a week developing service
Desirable
- Ability to travel around the locality as requested, independently and efficiently.
Person Specification
Qualifications
Essential
- Registration to a professional body within MH, with post qualification experience in mental health for example: Nursing/ Social worker/ OT
- Evidence of continued professional development
Desirable
- Evidence of formal post registration learning
Length and Nature of Experience
Essential
- oBroad understanding of national policy and its implementation locally oBroad understanding of the requirements of primary care and secondary care
- oGood understanding of NICE guidelines relating to the treatment of a range of mental health conditions oA good understanding of the Mental Health Act, Mental Capacity Act and other associated legislation
- oAble to communicate effectively with a wide range of agencies. oAble to present and share information to colleagues and other professionals.
- A very good understanding of risk, and risk management with regards to mental health. Able to manage risk in a calm and rational way when handling challenging and often difficult patient calls.
Desirable
- oExperience of collaborative working with other agencies including the voluntary sector.
Professional, Managerial, Specialist Knowledge
Essential
- oA good understanding of the Mental Health Act, Mental Capacity Act and other associated legislation
- oSound clinical ability to engage service users and carers
- oA good understanding of the range of Services offered within GHC NHS Foundation Trust
Desirable
- oA good understanding of other community facilities that may be of help to people with a mental health problem.
- oExperience of using psychological treatments e.g. CBT
Personal Skills, abilities and attributes
Essential
- oAble to time manage and plan own workload. oAble to work under pressure and manage stress. oAble to manage challenging and sometimes confrontational situations. oAble to get on with and hold a rapport with a wide range of people. oAble to use initiative when decision making, within own limitations. oAble to recognise and proactively manage own stress levels. oCommitment to individual and group/team supervision.
Other requirements
Essential
- Ability to work flexibly to cover a 7 day a week developing service
Desirable
- Ability to travel around the locality as requested, independently and efficiently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
