Job summary
To ensure efficient and effective coordination of Permanency Medical Team activity. To provide operational oversight of processes to ensure the effective management of workflow and to be proactive in addressing any areas that may cause delay.
To transcribe digital dictation in to medical reports and to pre-populate reports with information available on clinical systems to support the work of the Adoption medical advisors
Main duties of the job
As the first point of contact for the Permanency Medical Team you will be expected to manage enquiries from carers and professionals and to provide non-clinical help. The ability to demonstrate excellent customer service and to maintain a calm, positive and flexible approach is an essential part of this post.
We need someone who is...
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- Able to provide a high-quality standard of work
- Able to communicate effectively and professionally with wide range of people
- Successful at working collaboratively
- Able to prioritise work
- Enthusiastic
- Hard working
- A team player
- Organised
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Experience
Essential
- Significant experience of a senior administrative role
- Significant experience of developing and maintaining accurate databases
- Significant experience of managing busy workflow and prioritising work to ensure statutory time scales are met
- Significant experience of communicating with external partners to ensure deadlines are met
- Excellent and professional communication skills (both verbal and written) with a good command and understanding of English, punctuation and grammar
- Ability to delegate, work independently, use initiative and prioritise workload for self and team
- Ability to perform tasks that include confidential and sometimes distressing information
- Understanding of the need for audit and the ability to coordinate a regular audit cycle
- Excellent organisational skills
- To be proactive in identifying and raising issues that may affect the timeliness of completion of statutory reports
- Experience of digital transcribing
Qualification
Essential
- NVQ Level 3 Administration / RSA Level 3 or equivalent experience
- NVQ level 4 in Administration or willingness to work towards as a part of CPD
Desirable
- Excel qualification/training
Person Specification
Experience
Essential
- Significant experience of a senior administrative role
- Significant experience of developing and maintaining accurate databases
- Significant experience of managing busy workflow and prioritising work to ensure statutory time scales are met
- Significant experience of communicating with external partners to ensure deadlines are met
- Excellent and professional communication skills (both verbal and written) with a good command and understanding of English, punctuation and grammar
- Ability to delegate, work independently, use initiative and prioritise workload for self and team
- Ability to perform tasks that include confidential and sometimes distressing information
- Understanding of the need for audit and the ability to coordinate a regular audit cycle
- Excellent organisational skills
- To be proactive in identifying and raising issues that may affect the timeliness of completion of statutory reports
- Experience of digital transcribing
Qualification
Essential
- NVQ Level 3 Administration / RSA Level 3 or equivalent experience
- NVQ level 4 in Administration or willingness to work towards as a part of CPD
Desirable
- Excel qualification/training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
