Job summary
An exciting and dynamic opportunity has arisen to be part of a vibrant and busy team working within an innovative service, Single Point of Clinical Access (SPCA).
The purpose of SPCA is to manage calls from health care professionals and service users, with the common goal of avoiding acute hospital admissions, increasing the use of alternative community services and provision of out of hour's dental self-help advice. SPCA actively re-directs requests and referrals on behalf of referrers, for access to multiple alternative services.
SPCA also manages the countywide community bed capacity for Gloucestershire as a whole, whilst working very closely with multidisciplinary teams' system wide to support other alternative pathways of care.
Main duties of the job
The successful applicant will need to demonstrate relevant clinical and specialist experience that will support triaging referred patients over the telephone and managing calls from staff and stakeholders.
Key to success will require you to support the development of the service and to have an overview and understanding of the daily capacity, demand and flow of the service as well as organisation as a whole.
The work of the team takes place in often pressurised environment where quick decision making, communication skills and excellent assessment skills are of paramount importance. Due to the nature of the work a knowledge/experience of reablement and community-based services would be advantageous.
For more information, please contact the Operational Lead for Single Point of Clinical Access (SPCA) Julie Birt on 07500 993827or SPCA Deputy Leads Sara Shakespeare and Julie Connors on 0300 421 0300.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the additional information attachment before submitting your application
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the additional information attachment before submitting your application
Person Specification
Qualifications
Essential
- Degree or equivalent experience/training/knowledge relevant to position
- Registered professional NMC, HCPC etc
- Knowledge of evidence based practice
- Experience working in health and/or social care
- Teaching and assessing qualification
Desirable
- Knowledge and understanding of current health and social care policy
Length and/or nature of experience
Essential
- Experience in assessing and planning care for complex patients across both primary care and acute settings
- Experience of multi-agency working
- Knowledge of relevant codes of professional conduct and scope of practice (AHP, NMC, HCPC,CSP)
Desirable
- Evidence of formal post registration learning
Professional/Managerial/Specialist Knowledge
Essential
- Enhanced IT skills, with an ability to operate a number of IT systems effectively.
- Excellent personal organisation skills
- Demonstrates excellent interpersonal and communication skills, negotiating and planning skills
- Ability to be adaptable, work flexibly and rely on own initiative.
- Demonstrate an empathy and interest in staff/service users.
- Systematic and critical thinking approach to problem solving
- Ability to make decisions and judgements involving complex facts, requiring the analysis, interpretation and comparison of a range of options.
- Able to present highly complex, highly sensitive and contentious information to members of the multi-disciplinary team.
- Demonstrate clinical knowledge underpinned by theoretical knowledge and relevant practical experience.
- Team player
- Awareness of corporate and clinical governance
Other requirements
Essential
- Given the diversity and potential complexity of the patients' needs, sustained analytical and critical thinking skills are required during all stages of the telephone call period.
- Intense concentration is required for the majority of the shift while dealing with consultations and referrals. The diversity of the calls means that the practitioner has no prior knowledge of the nature of the call before it arrives.
- The SPCA practitioner is required to use a VDU and wear a telephone headset for the majority of their shift and maybe restricted to their personal workspace for most of their shift.
Desirable
- Ability to travel across Gloucestershire if required
Person Specification
Qualifications
Essential
- Degree or equivalent experience/training/knowledge relevant to position
- Registered professional NMC, HCPC etc
- Knowledge of evidence based practice
- Experience working in health and/or social care
- Teaching and assessing qualification
Desirable
- Knowledge and understanding of current health and social care policy
Length and/or nature of experience
Essential
- Experience in assessing and planning care for complex patients across both primary care and acute settings
- Experience of multi-agency working
- Knowledge of relevant codes of professional conduct and scope of practice (AHP, NMC, HCPC,CSP)
Desirable
- Evidence of formal post registration learning
Professional/Managerial/Specialist Knowledge
Essential
- Enhanced IT skills, with an ability to operate a number of IT systems effectively.
- Excellent personal organisation skills
- Demonstrates excellent interpersonal and communication skills, negotiating and planning skills
- Ability to be adaptable, work flexibly and rely on own initiative.
- Demonstrate an empathy and interest in staff/service users.
- Systematic and critical thinking approach to problem solving
- Ability to make decisions and judgements involving complex facts, requiring the analysis, interpretation and comparison of a range of options.
- Able to present highly complex, highly sensitive and contentious information to members of the multi-disciplinary team.
- Demonstrate clinical knowledge underpinned by theoretical knowledge and relevant practical experience.
- Team player
- Awareness of corporate and clinical governance
Other requirements
Essential
- Given the diversity and potential complexity of the patients' needs, sustained analytical and critical thinking skills are required during all stages of the telephone call period.
- Intense concentration is required for the majority of the shift while dealing with consultations and referrals. The diversity of the calls means that the practitioner has no prior knowledge of the nature of the call before it arrives.
- The SPCA practitioner is required to use a VDU and wear a telephone headset for the majority of their shift and maybe restricted to their personal workspace for most of their shift.
Desirable
- Ability to travel across Gloucestershire if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
