Surrey and Sussex Healthcare NHS Trust

Bank Receptionist - Horsham Outpatients

The closing date is 20 November 2025

Job summary

The job holder is responsible for providing an efficient, welcoming reception and administrative service for the Trust's Outpatient areas. The role includes reception duties relating to patient verification, recording the patient on the Trust's Patient Administration System, booking patient appointments and dealing with external telephone enquiries from patients, GP's and other associated hospitals and internal stakeholders.

Outpatient reception services are part of the Outpatient Department which is supporting the 7-day working initiative. In the future the post holder will need to be prepared to work unsociable hours to support the services including evenings and weekends. Although based in Horsham, the post holder may be required to work in Crawley or East Surrey to meet the needs of the service.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:o Winners of Health Service Journal Acute Trust of the year award 2021.o National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.o We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.45 an hour plus WTD (12.07%)

Contract

Bank

Working pattern

Flexible working

Reference number

326-7576342-RH

Job locations

Horsham Outpatients

Hurst Road

Horsham

RH12 2DR

Job description

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

Job description

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Sussex Healthcare NHS Trust

Address

Horsham Outpatients

Hurst Road

Horsham

RH12 2DR

Employer's website

https://surreyandsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Surrey and Sussex Healthcare NHS Trust

Address

Horsham Outpatients

Hurst Road

Horsham

RH12 2DR

Employer's website

https://surreyandsussex.nhs.uk/ (Opens in a new tab)