Surrey and Sussex Healthcare NHS Trust

Bank Service Delivery Manager

The closing date is 12 November 2025

Job summary

We are excited to offer an opportunity to join our team as a member o for temporary workforce as a Service Delivery Manager working within the Medicine Division.

The team is looking for a dynamic and energetic individual to take on the role of Service Delivery Manager for a busy department. The post holder will work as part of a dynamic team in delivering a safe and effective service for the Medicine multidisciplinary teams during an exciting time of development.

This role is responsible for the successful operational delivery of medicine services to a high standard of patient and clinical satisfaction. The role will also be supporting the planning and implementation of service improvements and co-ordination of operational teams.

In addition, the post holder will have line management responsibilities for administrative support staff - medical secretaries, waiting list coordinators and pathway coordinators.

You will need to have previous experience of line management, healthcare leadership, experience of working autonomously to meet challenging deadlines or equivalent experience.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:o Winners of Health Service Journal Acute Trust of the year award 2021.o National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.o We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Date posted

05 November 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£20.69 a year per hour plus 12.07% WTD

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

326-7593437-RH

Job locations

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Job description

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

Job description

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Person Specification

Criteria

Essential

Evidence of a good standard of written English appropriate to the role
A complete and accurate application
Suitability for role evidenced in supporting statement
Evidence of essential experience for role
Meet the essential education/qualifications required for the role
Hold the necessary mandatory professional/clinical registration
Evidence of the Trust values and behaviours
Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Sussex Healthcare NHS Trust

Address

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Employer's website

https://surreyandsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Surrey and Sussex Healthcare NHS Trust

Address

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Employer's website

https://surreyandsussex.nhs.uk/ (Opens in a new tab)