Surrey and Borders Partnership NHS Foundation Trust

Senior Ward Administrator

The closing date is 08 October 2025

Job summary

We are seeking a highly organised and motivated Senior Administrator to join our Adult Mental Health Inpatient Services team. This pivotal role will provide comprehensive administrative support to ensure the smooth running of our inpatient wards, contributing directly to patient safety, quality of care, and staff wellbeing.

The Senior Administrator will act as a key link between clinical staff, patients, carers, and external partners, supporting the delivery of compassionate and efficient services in line with Trust values.

Main duties of the job

Provide high-quality administrative support to ward managers, matrons, and multidisciplinary teams.
Manage and coordinate complex diaries, meetings, and minute-taking.
Maintain accurate patient information systems and ensure compliance with confidentiality and data protection standards.
Prepare reports, presentations, and performance data to support service planning and quality improvement.
Act as the first point of contact for internal and external enquiries, ensuring a professional and supportive response.
Support recruitment processes, staff onboarding, and mandatory training compliance.
Assist with audits, incident reporting, and governance activities.
Supervise and mentor junior administrative staff, ensuring efficient workload distribution.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year Incl. 5% Fringe HCAS, pa, pro rata.

Contract

Fixed term

Duration

14 months

Working pattern

Full-time

Reference number

325-7473471-HOSP

Job locations

Magnolia Ward Farnham Road Hosptial

Farnham Road

Guildford

GU2 7LX

Job description

Job responsibilities

We are looking for someone who is:

Experienced in administration, ideally within healthcare or mental health services.
Highly organised, with excellent attention to detail and the ability to manage competing priorities.
A strong communicator, able to work effectively with clinical teams, patients, and families.
Skilled in Microsoft Office and confident with digital record systems.
Calm, resilient, and professional when working in a challenging and sensitive environment.
Committed to upholding the values of dignity, respect, and patient safety.

Job description

Job responsibilities

We are looking for someone who is:

Experienced in administration, ideally within healthcare or mental health services.
Highly organised, with excellent attention to detail and the ability to manage competing priorities.
A strong communicator, able to work effectively with clinical teams, patients, and families.
Skilled in Microsoft Office and confident with digital record systems.
Calm, resilient, and professional when working in a challenging and sensitive environment.
Committed to upholding the values of dignity, respect, and patient safety.

Person Specification

Experience

Essential

Extensive experience working with word processing
Proven experience of working as a senior administrator level
Significant experience working with PC/word processing/Microsoft Office/ digital record systems

Desirable

Inpatient ward administrative experience

Qualifications

Essential

Five GCSEs Grade C or above including English Language/RSA3/NVQ3 or equivalent experience

Person Specification

Experience

Essential

Extensive experience working with word processing
Proven experience of working as a senior administrator level
Significant experience working with PC/word processing/Microsoft Office/ digital record systems

Desirable

Inpatient ward administrative experience

Qualifications

Essential

Five GCSEs Grade C or above including English Language/RSA3/NVQ3 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.