Lead Crisis Call Handlers (Mental Health)

Job summary

Are you passionate about helping those in mental health crisis and need?

Can you offer someone a listening ear when they are feeling overwhelmed, providing provide support and guidance based on evidence-based practices?

Do you want to be a part of an established 24 hour multi-disciplinary crisis service that is innovative and dynamic?

Do you want to make a difference and support people in their recovery?

Then we want to hear from you!

This is a fantastic opportunity for a care support worker to work within our 24 hour crisis line in Redhill, offering support and guidance to people and their families that are facing a mental health crisis or need in the Surrey and North East Hampshire area.

The Single Point of Access incorporates all referrals for people in mental health need identified by other external health care agencies. Our diverse and multi-disciplinary team also works alongside GPs, Emergency Services, Social Care and NHS 111 to deliver timely, and recovery focussed care adopting a "no wrong door" approach.

Main duties of the job

The Single Point of Access is part of our Trust's commitment to deliver excellent and responsive assessment, treatment and care for people experiencing a mental health crisis and as such all post holders working will be expected to uphold the vision and values.

Using your skills, experience (both lived and professional) and defined processes you will perform gateway assessments, give evidence-based advice & guidance, formulating collaborative crisis planning and/or signposting to appropriate services.

The post holder will actively participate in the smooth running of the service by working closely with their colleagues, SPA Service Manager, Clinical leads, Triage Practitioners and people who use our services. This is a 24 hour service and the applicant will be expected to work within a 24 hour period on a 4 weekly rota based system offering both night and day shifts. We seek both full time and part time applicants.

SABP are passionate about professional development and offer a wealth of training opportunities including the care certificate and various Associate training programmes including occupational therapy and nursing alongside in-house and trust training to support you in your development. We are a supportive and collaborative team, offering an individual supervision and reflective group practice.

About us

"I have worked for the single point of access for over 3 years on both the crisis line and part of the administration team and am currently in a leadership role. I knew pretty instantly that would be something I would enjoy and a role I was going to get a sense of achievement from.

The job is extremely rewarding and although challenging at times, there is always someone ready to offer advice and support if needed. I feel my knowledge of MH challenges has grown and over time I have become very confident in dealing with all crisis situations, whether it be escalating to emergences services or just offering advice and support to individuals and/or their families.

Over my time at SABP, I have taken on 2 leadership roles within the team, both roles enhancing my skills and enabling me to support others.

I can honestly say my roles within SPA have been extremely rewarding and have made me realise that I wouldn't want to work in any other job area other than mental health. I know that I am potentially making a difference and this is gives me a real sense of achievement which I can honestly say I have never had in my previous roles.

In a nutshell if you want to feel like you are really making a difference to the lives of people and their families who are experiencing difficult times in their life come then come join us!"

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Gatton Place

St Matthews Road

Redhill

RH11TA

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Gatton Place

St Matthews Road

Redhill

RH11TA

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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