Service Manager

Surrey and Borders Partnership NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen to cover maternity leave as the service manager for the Single Point of Access (SPA). By leading and managing our SPA team in order to achieve excellent outcomes for the people who use our service and their carers. This is achieved through excellent partnership working, clear strategic direction and by following our Trusts clinical strategy and the feedback of the people who use the service

To ensure the service operates in a safe, effective & efficient way as part of the whole system of mental health services. In addition, to foster a culture that encourages and enables individuals to have an active role in identifying, planning and meeting their individual needs. To support strategic leadership for the division in relation to service improvement and quality evaluation.

Main duties of the job

Undertake performance reviews for all team members on an annual basis ensuring feedback on performance is given at regular intervals throughout the year.
Communicate effectively with your team on a timely basis ensuring robust systems exist so that staff feels informed.
Responsibility for risk management and health and safety in the workplace.
Support senior management in designing and operating systems which ensure maximum staff performance in their work ensuring a high quality service with enhanced morale, in keeping with the principles of the Trusts Vision and Values.
Establish systems and process for effective communication within the area of responsibility across agencies and in collaboration with lead practitioners.
Represent the Service at appropriate meetings and promote the service philosophy.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Home Working Contract Only - Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.

We look forward to receiving your application!

Date posted

17 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£52,963 to £59,360 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

325-6362180-COMM

Job locations

SPA

Gatton Place, St Matthew's Road

Redhill

RH1 1TA

Job description

Job responsibilities

Have overall continuous management of the service, responsible for the co-ordination of roles, responsibilities and resources within the service
Establish and embed a senior leadership team function for the service
Ensure that the necessary systems & protocols for the delivery of a safe & supportive service are in place, understood & adhered to throughout the Service.
Ensure that effective communications systems are established, maintained and monitored regularly within the Service & between the Teams & other services/agencies/partners.
Work with the Associate Director to agree clear & deliverable objectives & to ensure they are implemented & monitored.
Provide line management, including management of performance, for staff within the Service
Responsible for team performance including the setting and monitoring of the delivery of targets and reporting thereon as appropriate, meeting internal andexternal information requirements and data quality
Ensure arrangements are in place for all staff members to receive regular supervision, appraisal and have their personal development plans and training needs identifiedand where possible met.
Ensure that all staff fulfil the requirements of statutory & mandatory training
Ensure compliance with all statutory, financial, health & safety & employment requirements
Responsible for the management of the service budgets and the meeting of all financial service targets, including the achievement of agreed cost improvement plans, where required.

Job description

Job responsibilities

Have overall continuous management of the service, responsible for the co-ordination of roles, responsibilities and resources within the service
Establish and embed a senior leadership team function for the service
Ensure that the necessary systems & protocols for the delivery of a safe & supportive service are in place, understood & adhered to throughout the Service.
Ensure that effective communications systems are established, maintained and monitored regularly within the Service & between the Teams & other services/agencies/partners.
Work with the Associate Director to agree clear & deliverable objectives & to ensure they are implemented & monitored.
Provide line management, including management of performance, for staff within the Service
Responsible for team performance including the setting and monitoring of the delivery of targets and reporting thereon as appropriate, meeting internal andexternal information requirements and data quality
Ensure arrangements are in place for all staff members to receive regular supervision, appraisal and have their personal development plans and training needs identifiedand where possible met.
Ensure that all staff fulfil the requirements of statutory & mandatory training
Ensure compliance with all statutory, financial, health & safety & employment requirements
Responsible for the management of the service budgets and the meeting of all financial service targets, including the achievement of agreed cost improvement plans, where required.

Person Specification

professional qualification

Essential

oRMN or Professional clinical qualification at Diploma level or above.

Desirable

oHave a minimum of 5 years MH experience working with people with mental health needs
oEvidence of in depth understanding of best practice in Crisis and Community Care

Professional registration

Essential

oRelevant professional registration with NMC, HCPC, or Social Work England

Person Specification

professional qualification

Essential

oRMN or Professional clinical qualification at Diploma level or above.

Desirable

oHave a minimum of 5 years MH experience working with people with mental health needs
oEvidence of in depth understanding of best practice in Crisis and Community Care

Professional registration

Essential

oRelevant professional registration with NMC, HCPC, or Social Work England

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.