Job summary
SABP Digital has the complex challenge of running and building secure and robust digital platforms to deliver and enhance health and care, as well as acting as a driver to improve clinical operations and value for money from the Trust's investment in technology.
The post holder will undertake investigations of users and their requirements in order to add context and insight into the process of designing the user experience. The post holder will employ a variety of techniques, tools and methodologies to reach conclusions, determine facts and uncover problem areas. This will reveal valuable information which will feed into the design process.
The post holder will have a good level of understanding of user research and best practices of user-centred design.
Main duties of the job
Suitable for someone who has excellent communication skills and is able to engage with staff at all levels. Is able to learn new technologies quickly and understand the way technology is used which is paramount to its effectiveness. It will suit someone who has a good level of understanding of UX research and best practices of user-centred design and is able to describe both with clarity to team members and project stakeholders.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Working from home contracts do not attract high cost area payments.
We look forward to receiving your application!
Job description
Job responsibilities
- Develop and maintain a good knowledge of the relevant project topic, including those relating to clinical and business benefits, to inform relevant others about the project
- Creates clear and concise documents to support user research activity e.g. usability tests, requirements gathering, gap analysis, process maps
- Manages communications with key stakeholders to develop and iterate documentation
- Understand the impact and the rationale of relevant user research standards as well as general data protection policy (GDPR), persuading, motivating and influencing others to ensure adherence to the standards
- Collates highly complex information from a variety of sources e.g. data analytics, data generated through primary research and insight gathered through desk research for formal reporting and presentations
- Present complex and technical information clearly and concisely, adapting communication style to meet the needs of a variety of audiences
- Demonstrates strong written and verbal skills. Draft discussion guides and surveys that meet the project objectives
- Produces accurate, relevant and timely oral and written communications to relevant parties such as team members, senior managers and stakeholders through email, written reports, and slide decks
- Participates in group discussions analysing research findings, organising notes taken during research sessions into themes and identifying patterns
- Reviews and analyses quantitative survey data collates and uses appropriate graphical representations and statistics to describe the data
- Draws together qualitative and quantitative data to inform product and service development and decision-making
- Understands and uses appropriate NHS Digital methods, guidelines policies and standards for user research
- Responsible for formulating a range of complex plans simultaneously for research activities, adjusting timelines as appropriate to comply with evolving requirements and taking into account respondent availability and travel logistics
- Responsible for scheduling user research activities including interviews, and ensuring that research materials and information sheets are up to date and stored appropriately
- Understands Agile working practices and is able to plan research in fast paced environment. Contributes to sprint planning, ensuring that user research is conducted on a regular basis during the development cycle
- Plans and prioritises own work to ensure deadlines are met. Adjusts plans to accommodate the short notice and ad hoc changes to meet day-to-day business requirements and unexpected or emergency demands, while maintaining overall quality and integrity
- Contributes suggestions to improve all aspects of the user research experience; for example, by evaluating the quality of the information gathered and applying lessons learnt for future research requirements
- Maintains an up-to-date awareness of NHS Digital and NHS Policy and proposes subsequent required amendments to project policy/practice i.e. understanding of the interplay between NHS Digital and NHS Policy and impact on the project
- Understand the strategic direction of the project and contribute suggestions to improve all aspects of the project; for example, by evaluating the success of each project and their own role in it
- Researches new and emerging technologies, research methods and practices to improve the user research experience
- Identify their own training needs and feedback to their career manager on the completion of training
- Work cooperatively and productively with others to achieve results
- Proactively seeks personal development opportunities
- Actively seeks and acts on feedback throughout the project to improve skills and performance
- Works independently and/or as part of a team, seeking direction from more senior colleagues and stakeholders as required
- Has the freedom to establish and implement the most effective methodology to support user research
- Works on own initiative and understands what results or standards are to be achieved
- Is guided by established precedents and broad organisational policies and standards knowing how to interpret and implement them
- Treats all colleagues and stakeholders with respect, and ensures that the work environment is secure, mutually supportive and free from harassment and discrimination
- Responsible for ensuring the quality of their work in all stages of the production process; from inception to completion of deliverables
- Travel across Trust sites as required for contextual research and team meetings
Job description
Job responsibilities
- Develop and maintain a good knowledge of the relevant project topic, including those relating to clinical and business benefits, to inform relevant others about the project
- Creates clear and concise documents to support user research activity e.g. usability tests, requirements gathering, gap analysis, process maps
- Manages communications with key stakeholders to develop and iterate documentation
- Understand the impact and the rationale of relevant user research standards as well as general data protection policy (GDPR), persuading, motivating and influencing others to ensure adherence to the standards
- Collates highly complex information from a variety of sources e.g. data analytics, data generated through primary research and insight gathered through desk research for formal reporting and presentations
- Present complex and technical information clearly and concisely, adapting communication style to meet the needs of a variety of audiences
- Demonstrates strong written and verbal skills. Draft discussion guides and surveys that meet the project objectives
- Produces accurate, relevant and timely oral and written communications to relevant parties such as team members, senior managers and stakeholders through email, written reports, and slide decks
- Participates in group discussions analysing research findings, organising notes taken during research sessions into themes and identifying patterns
- Reviews and analyses quantitative survey data collates and uses appropriate graphical representations and statistics to describe the data
- Draws together qualitative and quantitative data to inform product and service development and decision-making
- Understands and uses appropriate NHS Digital methods, guidelines policies and standards for user research
- Responsible for formulating a range of complex plans simultaneously for research activities, adjusting timelines as appropriate to comply with evolving requirements and taking into account respondent availability and travel logistics
- Responsible for scheduling user research activities including interviews, and ensuring that research materials and information sheets are up to date and stored appropriately
- Understands Agile working practices and is able to plan research in fast paced environment. Contributes to sprint planning, ensuring that user research is conducted on a regular basis during the development cycle
- Plans and prioritises own work to ensure deadlines are met. Adjusts plans to accommodate the short notice and ad hoc changes to meet day-to-day business requirements and unexpected or emergency demands, while maintaining overall quality and integrity
- Contributes suggestions to improve all aspects of the user research experience; for example, by evaluating the quality of the information gathered and applying lessons learnt for future research requirements
- Maintains an up-to-date awareness of NHS Digital and NHS Policy and proposes subsequent required amendments to project policy/practice i.e. understanding of the interplay between NHS Digital and NHS Policy and impact on the project
- Understand the strategic direction of the project and contribute suggestions to improve all aspects of the project; for example, by evaluating the success of each project and their own role in it
- Researches new and emerging technologies, research methods and practices to improve the user research experience
- Identify their own training needs and feedback to their career manager on the completion of training
- Work cooperatively and productively with others to achieve results
- Proactively seeks personal development opportunities
- Actively seeks and acts on feedback throughout the project to improve skills and performance
- Works independently and/or as part of a team, seeking direction from more senior colleagues and stakeholders as required
- Has the freedom to establish and implement the most effective methodology to support user research
- Works on own initiative and understands what results or standards are to be achieved
- Is guided by established precedents and broad organisational policies and standards knowing how to interpret and implement them
- Treats all colleagues and stakeholders with respect, and ensures that the work environment is secure, mutually supportive and free from harassment and discrimination
- Responsible for ensuring the quality of their work in all stages of the production process; from inception to completion of deliverables
- Travel across Trust sites as required for contextual research and team meetings
Person Specification
Qualifications
Essential
- Degree level education or equivalent relevant experience
- Additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience
Desirable
- Recognised user experience qualification at foundation level e.g. UX certificate or equivalent experience
- Evidence of ongoing personal development
- Advanced level of Microsoft Office products (Excel, Word, PowerPoint and Outlook)
Experience
Essential
- Experienced in conducting qualitative and quantitative user experience research using a variety of research methods
- Familiar with agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry)
- Creates clear and concise written documentation to support user research activity and insights
Desirable
- An aptitude to become a subject expert in Electronic Patient Records and it's user facing applications. Any experience in this domain is beneficial
- Experience/Knowledge of working in healthcare sector
Knowledge and Skills
Essential
- Skilled in creating research assets including research plans, discussion guides, information sheets and summary reports of findings
- Experience of conducting research with a design or user experience focus
- Ability to use a range of software, tools and methods (e.g. online survey, basic data analysis etc.) to conduct user research analysis in order to make robust recommendations
- Experience of working with digital teams
Desirable
- Familiar with NHS Digital Transformation Policies and vision
- A basic understanding of agile project management techniques
Communication/ relationship
Essential
- Good relationship management skills - able to engage with and gain confidence of others and maximise their contribution to the process
- Able to communicate confidently within the scope of the role's responsibilities by using appropriate tools and language to a varied audience of internal and external stakeholders
- Able to work under pressure with changing and sometimes conflicting priorities, with limited supervision
Person Specification
Qualifications
Essential
- Degree level education or equivalent relevant experience
- Additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience
Desirable
- Recognised user experience qualification at foundation level e.g. UX certificate or equivalent experience
- Evidence of ongoing personal development
- Advanced level of Microsoft Office products (Excel, Word, PowerPoint and Outlook)
Experience
Essential
- Experienced in conducting qualitative and quantitative user experience research using a variety of research methods
- Familiar with agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry)
- Creates clear and concise written documentation to support user research activity and insights
Desirable
- An aptitude to become a subject expert in Electronic Patient Records and it's user facing applications. Any experience in this domain is beneficial
- Experience/Knowledge of working in healthcare sector
Knowledge and Skills
Essential
- Skilled in creating research assets including research plans, discussion guides, information sheets and summary reports of findings
- Experience of conducting research with a design or user experience focus
- Ability to use a range of software, tools and methods (e.g. online survey, basic data analysis etc.) to conduct user research analysis in order to make robust recommendations
- Experience of working with digital teams
Desirable
- Familiar with NHS Digital Transformation Policies and vision
- A basic understanding of agile project management techniques
Communication/ relationship
Essential
- Good relationship management skills - able to engage with and gain confidence of others and maximise their contribution to the process
- Able to communicate confidently within the scope of the role's responsibilities by using appropriate tools and language to a varied audience of internal and external stakeholders
- Able to work under pressure with changing and sometimes conflicting priorities, with limited supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
