Head of Application Management

Job description

Job responsibilities

Lead the building of Application Management teams that incorporate essential capabilities to meet Trust needs, and that can engage in the complete lifecycle of large application management projects.

Set and manage requirements and establish processes and procedures.

Establish best practice design standards to ensure a consistent look and feel using the appropriate local and national NHS Digital methods, guidelines, policies and standards for design i.e. The NHS Digital Service Manual, NHS Identity Branding Guidelines, Government Digital Service manual.

Lead and manage the Application Management teams (both internal and external) to deliver software and experiences that meets the needs of users.

Work to extend safely the ability to manage apps with a programme of learning, adoption and alignment of appropriate lifecycle understanding to prevent a proliferation of non-compliant applications.

Create and maintain a programme to enable consistent Agile and best practice processes to be applied across the teams.

Collaborate with Asset Managers and Application Support to ensure delivery of application solutions that are adaptable to Trust priorities.

Create, implement, and maintain a continuous improvement plan for Application Management and establish and embed mechanisms to monitor, manage and provide progress on all Application Management activities.

Develop and manage the application lifecycle including road mapping and release schedules, ensuring appropriate change and release management is undertaken in line with industry best practice, such as Agile ALM.

Act as a facilitating consultant to related projects advising on all matters relating to digital transformation including evaluating and selection of technology platforms, recognising the impact of change and appropriate alignment of resources.

Collaborate with the appropriate functions and users to evaluate and identify technology platforms for delivering trust clinical services.

Work closely with Digital Operations and Services to ensure smooth transition of projects to Business-as-Usual activities, ensuring enough resource and knowledge is present.

Ensure appropriate due diligence and governance processes are applied (e.g. DPIA, cybersecurity and clinical safety assurances), identifying and mitigating service risks, dependencies and issues.as necessary.

Lead the management of business cases and bids where Application Management is involved, providing a quality check ensuring that all resourcing requirements and costs are identified and that expected benefits and outcomes are capable of being achieved and delivered.

Oversee the procurement of Digital services and supplies, ensuring that procurement processes are followed and that value for money is obtained.

Manage relationships with key 3rd party suppliers of IT services and other external parties.

Direct and manage the exit plans of suppliers, data transition and services transfer arrangements with suppliers and service providers to ensure respective parties obligations are met ensuring an orderly transfer of the services or any replacement provider on exit.

Lead on the delivery of solutions compliant with the relevant national and organisational standards, policies and strategic roadmaps. Ensure national guidance and policy is implemented across the Trust and its partners and act as an influencer and contributor to national managements and decision making.

Horizon scan for new application strategies and initiatives and have the vision to understand their implications, including cost/ benefits across the organisation. Research and understand new and emerging technologies and practices to support the management of innovative and creative business solutions.

Utilise multiple complex communication techniques effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences, using a range of verbal and non-verbal methods.

Lead and promote the Trusts Digital strategy and clinical agenda, encouraging engagement from all levels of the hierarchy, establishing a clear pathway for application management, improvements and innovation to occur.

Contribute to and support the continuous development of the Trust Digital strategy, taking specific ownership of application elements, supporting periodic reviews to ensure that the strategy is being delivered and that it is aligned to the changing health and social care environment.

Provide line management, identifying gaps in competencies, and provide training and coaching to nurture talent and develop team capabilities.

Contribute to the development of organisational excellence; championing and promoting at every opportunity the importance of equality, diversity and inclusion, driving continuous commitment to a diverse and inclusive workforce.

Provide management cover for other Digital Teams as required, including deputising for the Digital Leadership team as Required.

Management of budgets (£1M+) and maintaining compliance with standing financial instructions.

Provide advice and take action, where necessary, in response to audit findings and recommendations in respect of application management, associated systems and IT service provision.

Person Specification

Qualifications

Essential

• Masters degree level education or equivalent relevant experience
• Postgraduate qualification or evidence of pursuit of further qualifications (e.g. Agile, CSDP

Experience

Essential

• Recent and extensive proven experience in leading application administration teams in a management role
• In-depth understanding of application lifecycle management and Agile ALM
• Setting and managing requirements and establishing application processes and procedures.
• Experience in effective leadership of multi-disciplinary teams, ensuring design decisions are based on evidenced user research and translating these into application management and service output.
• Strong understanding of the practical application of the Agile Application Management cycle and its principles.
• Proven experience of managing applications platforms across large organisation, including external partners and networks. Plus, experience of large scale deployment of applications with an ability to demonstrate the development and evolution of a team to meet operational need across the whole technology lifecycle.
• Financial management of budgets up to £1m as well as management of multiple concurrent projects.

Desirable

• Has a proven track record of building, leading, and managing successful management teams, and who can demonstrate a continual learning approach and application to improve how we use leading technology to deliver services. The person will have a leading capability, able to define, deliver and understand concepts within a complex health environment, implementing best practice aligned to delivering application management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Third Floor, Leatherhead House

Station Road

Leatherhead

Surrey

KT22 7ET

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)