Job summary
We currently have an exciting opportunity for a forward thinking, proactive and highly motivated Catering Assistant, delivering excellence in retail catering and patient experience is our driving force and in return we offer commitment to your personal development and a competitive salary. The role is to work as part of a rota to provide food services from 7am 7pm, 365 days per year. Main base is St Peters Hospital, with requirement to work across both St Peters and Ashford Hospital sites to fulfil role and working at any other Trust site as required.
Main duties of the job
To carry out a wide range of general retail catering duties within our on-site retail outlet ensuring a high quality level of customer service and food safety following set procedures and specifications. Strong customer service skills are essential.
Serving staff and visitors freshly prepared products, preparing refreshments including hot and cold speciality drinks. Replenishing stock displays and ensuring all areas are clean and tidy.
To have made an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes.
To ensure codes of practice for HACCP and food safety are followed.
To monitor temperature control procedures following set specification.
Audit check dates and stock rotation of all food commodities within working areas.
Good communication skills are required, both face to face and on the telephone. The post holder will be expected to communicate with, patients visitors and staff.
To ensure compliance with all aspects of Health and Safety/ food safety legislation and the correct use of personal protective equipment.
About us
Ashford and St.
Peters Hospitals NHS Foundation Trust serves a population of more than 410,000
people living in the boroughs of Runnymede, Spelthorne, Woking and parts of
Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400
individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust
provides a whole range of services across its hospital sites. The majority of
planned care, like day case and orthopaedic surgery and rehabilitation
services, is provided at Ashford Hospital, with more complex medical and
surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide
an outstanding experience and outcomes for patients and staff. There has never
been a better time to join us in the NHS at Ashford & St Peters
Hospitals NHS Foundation Trust with our strong commitment to staff health
and wellbeing. We are committed to providing continuous professional
development, staff benefits and flexibility to shape our workforce around our
patient care.
PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.
For support with making your application, you may want to follow this link supplied by NHS Jobs :
https://www.youtube.com/watch?v=Snr886EetV8
Find out more about the Trust by visiting Join the
Team - https://www.ashfordstpeters.nhs.uk/your-job-application
Job description
Job responsibilities
Duties include serving staff and visitors freshly prepared products, preparing refreshments including hot and cold speciality drinks. Replenishing stock displays and ensuring all areas are clean and tidy.
Ensure that crockery & cutlery are cleaned, maintained to the highest standard of cleanliness and safely stored to prevent unnecessary breakage.
Good communication skills are required, both face to face and on the telephone. The post holder will be expected to communicate with, patients visitors and staff.
To have made an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes.
To ensure codes of practice for HACCP and food safety are followed.
To monitor temperature control procedures following set specification.
Audit check dates and stock rotation of all food commodities within working areas.
Maintain excellent personal hygiene and uniform standard.
To observe correct use and care of equipment, reporting breakdowns or defects to ensure maximum efficiency and serviceability of all equipment used within all retail outlets.
Report faults/equipment failures to supervisors and management.
Maintain excellent cleaning standards within all working areas following set specifications and cleaning schedules whilst complying with COSH data and training.
Comply with the Health and Safety at Work Act 1974. Every employee has a responsibility for themselves and others who may be affected by their acts or omissions whilst at work.
To operate equipment in a safe and responsible manner ensuring you comply with the local safe systems of work and on the job training that has been given to you.
Operate the dishwasher machine and maintain the standard of cleanliness for an efficient operation and report any faults/breakdowns.
Complete all relevant control documentation including recording the temperature of food and equipment.
To maintain patient and visitor safety through vigorous and consistent compliance with Trust Policy and Food Hygiene Legislation including the prevention and control of infection and hand hygiene.
Job description
Job responsibilities
Duties include serving staff and visitors freshly prepared products, preparing refreshments including hot and cold speciality drinks. Replenishing stock displays and ensuring all areas are clean and tidy.
Ensure that crockery & cutlery are cleaned, maintained to the highest standard of cleanliness and safely stored to prevent unnecessary breakage.
Good communication skills are required, both face to face and on the telephone. The post holder will be expected to communicate with, patients visitors and staff.
To have made an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes.
To ensure codes of practice for HACCP and food safety are followed.
To monitor temperature control procedures following set specification.
Audit check dates and stock rotation of all food commodities within working areas.
Maintain excellent personal hygiene and uniform standard.
To observe correct use and care of equipment, reporting breakdowns or defects to ensure maximum efficiency and serviceability of all equipment used within all retail outlets.
Report faults/equipment failures to supervisors and management.
Maintain excellent cleaning standards within all working areas following set specifications and cleaning schedules whilst complying with COSH data and training.
Comply with the Health and Safety at Work Act 1974. Every employee has a responsibility for themselves and others who may be affected by their acts or omissions whilst at work.
To operate equipment in a safe and responsible manner ensuring you comply with the local safe systems of work and on the job training that has been given to you.
Operate the dishwasher machine and maintain the standard of cleanliness for an efficient operation and report any faults/breakdowns.
Complete all relevant control documentation including recording the temperature of food and equipment.
To maintain patient and visitor safety through vigorous and consistent compliance with Trust Policy and Food Hygiene Legislation including the prevention and control of infection and hand hygiene.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Demonstrable catering experience
Desirable
- Retail / patient catering experience
- Experience of operating barista coffee machines
Knowledge
Essential
- NHS Constitution
- Food safety & hygiene
- Knowledge of various tasks and the ability to perform catering tasks
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Strategic objectives
- Food Safety Act 1990
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat service users and colleagues with respect
- Flexible approach to working hours and shift patterns
- Ability to work on own and as part of a team
- Calm and polite
Desirable
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Skills
Essential
- Must be able to demonstrate, in relation to people who use Trust and other related services:
- You have knowledge & awareness of food safety and hygiene
- Ability to work on own initiative
- Effective oral/written skills
- Ability to work with minimum supervision
- Knowledge of health and safety
- Communication and interpersonal skills
- Food service and presentation
- Able to communicate effectively with patients and other staff to ensure that their care, treatment and support are not compromised.
- Able to provide a customer focussed service
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Patient facing roles - be able to understand communication, physical & emotional needs of an individual; recognise their needs and preferences
- Able to provide a customer focussed service
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
Experience
Essential
- Demonstrable catering experience
Desirable
- Retail / patient catering experience
- Experience of operating barista coffee machines
Knowledge
Essential
- NHS Constitution
- Food safety & hygiene
- Knowledge of various tasks and the ability to perform catering tasks
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Strategic objectives
- Food Safety Act 1990
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat service users and colleagues with respect
- Flexible approach to working hours and shift patterns
- Ability to work on own and as part of a team
- Calm and polite
Desirable
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Skills
Essential
- Must be able to demonstrate, in relation to people who use Trust and other related services:
- You have knowledge & awareness of food safety and hygiene
- Ability to work on own initiative
- Effective oral/written skills
- Ability to work with minimum supervision
- Knowledge of health and safety
- Communication and interpersonal skills
- Food service and presentation
- Able to communicate effectively with patients and other staff to ensure that their care, treatment and support are not compromised.
- Able to provide a customer focussed service
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Patient facing roles - be able to understand communication, physical & emotional needs of an individual; recognise their needs and preferences
- Able to provide a customer focussed service
