Job summary
An exciting opportunity has arisen to join the Pre-Assessment Department at Ashford Hospital.
This 22.5 hour role of Clinical Office Administrator is required to provide administrative support within the main clinical office. Candidates are required to have a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives.
For an informal enquiries/visit please contact:
Stephanie Sutch, Pre-Assessment Nurse Manager stephanie.sutch@nhs.net 01784 884562
Main duties of the job
You will be working in a large but busy team responsible for the day-to-day management of the clinical office. You will act as a point of contact for patients, consultants, nurses and other departments.
You will be expected to support your colleagues in the Clinical Office in completing administration duties.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across out two hospitals,Ashford, Ashford, Surrey andSt Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
The successful candidate will provide a comprehensive support administrative service to the Consultants, their medical team and their administrative colleagues.
They will be expected to organise their workload with the Consultants and their teams and coordinate their activities with other Clinical Office Administrative Coordinators to ensure that an efficient service is provided.
The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality be maintained at all times.
The post is 22.5 hours a week and can be worked over three or four days in the week - Monday, Wednesday, Thursday and Friday.
Job description
Job responsibilities
The successful candidate will provide a comprehensive support administrative service to the Consultants, their medical team and their administrative colleagues.
They will be expected to organise their workload with the Consultants and their teams and coordinate their activities with other Clinical Office Administrative Coordinators to ensure that an efficient service is provided.
The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality be maintained at all times.
The post is 22.5 hours a week and can be worked over three or four days in the week - Monday, Wednesday, Thursday and Friday.
Person Specification
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Of NHS system and procedures
Qualifications
Essential
- English GCSE Grade C or equivalent
- Microsoft Office (Excel, Word, Outlook)
Experience
Essential
- Previous administration experience
- Previous experience of working in a busy office and dealing with conflicting demands
Desirable
- NHS experience
- Experience of working in a front-line position with the general public
Skills
Essential
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS:
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence
Desirable
- Able to provide a customer focussed service
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites if required
- Ability to be flexible to meet the needs of the team, the service and the Trust
Person Specification
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Of NHS system and procedures
Qualifications
Essential
- English GCSE Grade C or equivalent
- Microsoft Office (Excel, Word, Outlook)
Experience
Essential
- Previous administration experience
- Previous experience of working in a busy office and dealing with conflicting demands
Desirable
- NHS experience
- Experience of working in a front-line position with the general public
Skills
Essential
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS:
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence
Desirable
- Able to provide a customer focussed service
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites if required
- Ability to be flexible to meet the needs of the team, the service and the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
