Service Manager - Bariatrics and Upper GI

Ashford & St. Peter's Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

An exciting opportunity to either take on your first operational management role or to further your career in operations. Youll provide leadership to our admin and clerical teams within the service, operational metric i.e., 18 weeks, DM01 and cancer. Youll be joining a service in its infancy of expansion, and this will bring opportunity to discovery and expand your experiences in writing business cases. Youll work closely alongside our clinical lead to develop the service with innovative tools that will develop our patient care, outcomes and experience.

Support the flow of ED patients and inpatients.

Main duties of the job

To provide timely, effective, proactive operational management support to the specialty department within their division. Carrying our daily PTL management meetings with your team to support the reduction of long waiting patients. From these meetings you will unblock and act as the divisional conduit to finding and developing solutions

Supporting the governance processes and governance meetings, working in partnership with our Clinical Lead and lead Nursing colleagues

Assisting the lead clinicians and senior managers as required and ensuring that the department functions in a responsive, innovative way, and provides the highest possible clinical and performance standards

To support the ADO ensuring that all performance and quality targets are achieved. Developing and implanting lasting solutions to challenges in conjunction with clinical and managerial colleagues. To function as a key member of the management team, taking full responsibility for actions and for keeping other team members fully informed

Full understanding of the Departments performance, with the ability to provide regular performance and operational reports for both internal and external distribution. The post holder will oversee and support the management of a team of administrative staff across the Department. To work closely with the Lead Nurse/Matron and the Divisional Director for specialty department to ensure that the department is fully compliant with statutory national and local targets

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400 individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust provides a whole range of services across its hospital sites. The majority of planned care, like day case and orthopaedic surgery and rehabilitation services, is provided at Ashford Hospital, with more complex medical and surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide an outstanding experience and outcomes for patients and staff. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.

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Find out more about the Trust by visiting Join the Team - https://www.ashfordstpeters.nhs.uk/your-job-application

Date posted

30 September 2022

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,441 to £56,534 a year includes HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9323-SKA2305

Job locations

Guildford Road

Chertsey

Surrey

KT16 0PZ


Job description

Job responsibilities

Leadership

To provide professional and operational leadership

Act as a role model and an ambassador to your service

Set a positive culture with a value to learning and developing your team

Strategic Direction and Business Planning

To support the development of the divisional strategy and business plans that will play a key driver to your service, as part of the annual planning cycle and on an ad-hoc basis as required.

Service Development and Performance Management

With the support of the Associate Director of Operations, to take a lead management role in all areas of performance for the service, lead and/or contributing to performance meetings as required and taking responsibility to ensure actions are followed up in a timely manner.

Ensure there is timely escalation of any blockages

Always drive a patient focused steer to reductions of wait times, experience and outcome

Financial Management

In conjunction with the ADO, manage the delegated budget of the service lines ensuring financial balance and identifying areas of overspend, cost pressures and savings.

Support the divisional in identifying Cost Improvement Plans

Human Resource Management

Line manages designated staff and supports them in their line management of all senior administrative / clinical office staff in line with the Trusts HR policies and procedures, providing annual appraisal and PDP planning.

Ensure responsibilities and objectives for direct reports are clearly defined, job descriptions are up to date and development plans are in place and that individuals are well supported.

In partnership with HR, develop local strategies for the recruitment and retention of staff. Participate in recruitment processes and ensure that effective induction programmes are in place.

Responsible for ensuring adequate records are kept of all study leave, annual leave and sickness for all Consultants and Career Grade staff.

Promote equal opportunities for staff and patients in accordance with the Trusts policies.

Job description

Job responsibilities

Leadership

To provide professional and operational leadership

Act as a role model and an ambassador to your service

Set a positive culture with a value to learning and developing your team

Strategic Direction and Business Planning

To support the development of the divisional strategy and business plans that will play a key driver to your service, as part of the annual planning cycle and on an ad-hoc basis as required.

Service Development and Performance Management

With the support of the Associate Director of Operations, to take a lead management role in all areas of performance for the service, lead and/or contributing to performance meetings as required and taking responsibility to ensure actions are followed up in a timely manner.

Ensure there is timely escalation of any blockages

Always drive a patient focused steer to reductions of wait times, experience and outcome

Financial Management

In conjunction with the ADO, manage the delegated budget of the service lines ensuring financial balance and identifying areas of overspend, cost pressures and savings.

Support the divisional in identifying Cost Improvement Plans

Human Resource Management

Line manages designated staff and supports them in their line management of all senior administrative / clinical office staff in line with the Trusts HR policies and procedures, providing annual appraisal and PDP planning.

Ensure responsibilities and objectives for direct reports are clearly defined, job descriptions are up to date and development plans are in place and that individuals are well supported.

In partnership with HR, develop local strategies for the recruitment and retention of staff. Participate in recruitment processes and ensure that effective induction programmes are in place.

Responsible for ensuring adequate records are kept of all study leave, annual leave and sickness for all Consultants and Career Grade staff.

Promote equal opportunities for staff and patients in accordance with the Trusts policies.

Person Specification

Qualifications

Essential

  • Educated to Post Graduate Diploma or Masters level and/or equivalent experience
  • Evidence of continuous professional development
  • Project management experience

Skills

Essential

  • Evidence of report writing and presenting skills, to include business cases and formal presentations
  • Evidence of analysing and presenting complex data
  • Developing and implementing strategic plans at service level that enable the attainment of Divisional objectives
  • Full range of IT skills including spreadsheet analysis
  • Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different
  • Ability to influence decision making with senior clinical staff
  • Ability to demonstrate sound judgement and act on own initiative
  • Excellent presentation, verbal and written communication skills
  • Knowledge of PAS
  • Microsoft Office package

Experience

Essential

  • Management experience in the acute sector
  • Operational Management
  • Experience of managing a team
  • Experience of delivering key access standards e.g. RTT/cancer/A&E performance
  • Experience of implementing service change to improve quality/efficiency/performance

Other requirements

Essential

  • Able to demonstrate that you are honest, reliable and trustworthy
  • Treat patients, visitors, colleagues with respect
  • Ability to travel between Trust sites
  • Ability to be flexible to meet the needs of the team, the service and the Trust

Knowledge

Essential

  • NHS Constitution
  • Trust vision, values and strategic objectives
  • Understanding of NHS performance measures
Person Specification

Qualifications

Essential

  • Educated to Post Graduate Diploma or Masters level and/or equivalent experience
  • Evidence of continuous professional development
  • Project management experience

Skills

Essential

  • Evidence of report writing and presenting skills, to include business cases and formal presentations
  • Evidence of analysing and presenting complex data
  • Developing and implementing strategic plans at service level that enable the attainment of Divisional objectives
  • Full range of IT skills including spreadsheet analysis
  • Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different
  • Ability to influence decision making with senior clinical staff
  • Ability to demonstrate sound judgement and act on own initiative
  • Excellent presentation, verbal and written communication skills
  • Knowledge of PAS
  • Microsoft Office package

Experience

Essential

  • Management experience in the acute sector
  • Operational Management
  • Experience of managing a team
  • Experience of delivering key access standards e.g. RTT/cancer/A&E performance
  • Experience of implementing service change to improve quality/efficiency/performance

Other requirements

Essential

  • Able to demonstrate that you are honest, reliable and trustworthy
  • Treat patients, visitors, colleagues with respect
  • Ability to travel between Trust sites
  • Ability to be flexible to meet the needs of the team, the service and the Trust

Knowledge

Essential

  • NHS Constitution
  • Trust vision, values and strategic objectives
  • Understanding of NHS performance measures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Guildford Road

Chertsey

Surrey

KT16 0PZ


Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Guildford Road

Chertsey

Surrey

KT16 0PZ


Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Associate Director of Operations

Luke Casey

luke.casey@nhs.net

Date posted

30 September 2022

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,441 to £56,534 a year includes HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9323-SKA2305

Job locations

Guildford Road

Chertsey

Surrey

KT16 0PZ


Supporting documents

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