Service Manager - Bariatrics and Upper GI
Ashford & St. Peter's Hospitals NHS Foundation Trust
This job is now closed
An exciting opportunity to either take on your first operational management role or to further your career in operations. Youll provide leadership to our admin and clerical teams within the service, operational metric i.e., 18 weeks, DM01 and cancer. Youll be joining a service in its infancy of expansion, and this will bring opportunity to discovery and expand your experiences in writing business cases. Youll work closely alongside our clinical lead to develop the service with innovative tools that will develop our patient care, outcomes and experience.
Support the flow of ED patients and inpatients.
Main duties of the job
To provide timely, effective, proactive operational management support to the specialty department within their division. Carrying our daily PTL management meetings with your team to support the reduction of long waiting patients. From these meetings you will unblock and act as the divisional conduit to finding and developing solutions
Supporting the governance processes and governance meetings, working in partnership with our Clinical Lead and lead Nursing colleagues
Assisting the lead clinicians and senior managers as required and ensuring that the department functions in a responsive, innovative way, and provides the highest possible clinical and performance standards
To support the ADO ensuring that all performance and quality targets are achieved. Developing and implanting lasting solutions to challenges in conjunction with clinical and managerial colleagues. To function as a key member of the management team, taking full responsibility for actions and for keeping other team members fully informed
Full understanding of the Departments performance, with the ability to provide regular performance and operational reports for both internal and external distribution. The post holder will oversee and support the management of a team of administrative staff across the Department. To work closely with the Lead Nurse/Matron and the Divisional Director for specialty department to ensure that the department is fully compliant with statutory national and local targets
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400 individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust provides a whole range of services across its hospital sites. The majority of planned care, like day case and orthopaedic surgery and rehabilitation services, is provided at Ashford Hospital, with more complex medical and surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide an outstanding experience and outcomes for patients and staff. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
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To provide professional and operational leadership
Act as a role model and an ambassador to your service
Set a positive culture with a value to learning and developing your team
Strategic Direction and Business Planning
To support the development of the divisional strategy and business plans that will play a key driver to your service, as part of the annual planning cycle and on an ad-hoc basis as required.
Service Development and Performance Management
With the support of the Associate Director of Operations, to take a lead management role in all areas of performance for the service, lead and/or contributing to performance meetings as required and taking responsibility to ensure actions are followed up in a timely manner.
Ensure there is timely escalation of any blockages
Always drive a patient focused steer to reductions of wait times, experience and outcome
In conjunction with the ADO, manage the delegated budget of the service lines ensuring financial balance and identifying areas of overspend, cost pressures and savings.
Support the divisional in identifying Cost Improvement Plans
Human Resource Management
Line manages designated staff and supports them in their line management of all senior administrative / clinical office staff in line with the Trusts HR policies and procedures, providing annual appraisal and PDP planning.
Ensure responsibilities and objectives for direct reports are clearly defined, job descriptions are up to date and development plans are in place and that individuals are well supported.
In partnership with HR, develop local strategies for the recruitment and retention of staff. Participate in recruitment processes and ensure that effective induction programmes are in place.
Responsible for ensuring adequate records are kept of all study leave, annual leave and sickness for all Consultants and Career Grade staff.
Promote equal opportunities for staff and patients in accordance with the Trusts policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.