Job summary
The Clinical Assessment Unit (CAU) currently have an exciting opportunity for a forward thinking, proactive and highly motivated individual as a full time ward clerk the working day shifts are a mixture of shifts earlys lates 10-18.00 or long days we can be flexible.
We are looking for an enthusiastic, flexible individual to join our team to work as a key part of the team providing effective and efficient reception and administrative support service to the ward.
This position will involve working with patients, relatives, carers and ward staff within the unit. This is a very exciting time to join our very friendly team, we are a very friendly supportive team who thrive from working as a team. Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
For more information or to request an informal visit pleases contact: Sarah North AMU Manager. s.north@nhs.net 01932722929.
Main duties of the job
To work as part the team and to provide an effective and efficient receptionist and administrative support service to the ward/ Department, this will involve working with the MDT within the unit and well as within the UEC Division. At times the applicant may become involved in supporting other areas within the UEC Division.
The applicant will also be responsible for ordering and stocking of stationary products as well as the ordering of staff uniforms. The job requires a lot of telephone work therefore excellent verbal communication skills are essential
About us
Ashford and St.
Peters Hospitals NHS Foundation Trust serves a population of more than 410,000
people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across out two hospitals, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never
been a better time to join us in the NHS at Ashford & St Peters
Hospitals NHS Foundation Trust with our strong commitment to staff health
and wellbeing. We are committed to providing continuous professional
development, staff benefits and flexibility to shape our workforce around our
patient care.
Please
see the supporting links which you can find on the right-hand side of this job
advert.
There is guidance on how to make an application on NHS Jobs as well as more
information about joining the ASPH Team
PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.
Job description
Job responsibilities
1.Work in accordance with the Trusts Standards for Practice and Care (particularly section 1- communication; section 2 managing risk and section 6 - staff).
2.Work as an integral part of the ward/department team ensuring that patients, relatives/carers and other visitors receive a friendly and efficient welcoming service.
3.Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
4.Answer telephone and co-ordinate messages, initiating action accordingly.
5.Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patients care any concerns should be passed on to the nurse in charge.
6.Give relatives/carers verbal and written information as requested by the nurse in charge. Help support bereaved/distressed families and give them appropriate written and verbal information.
7.Assist with patients property checks, receipts of property and safe storage as necessary.
8.Promptly input accurate patient information, and requests onto the computer system, making appointments as required, admits, discharge and transfer patients and run list/reports as directed.
9.Ensure patients health care records are complete and in the correct order. Prepare nursing documents, file results of investigations.
10.Be responsible for the maintenance and confidentiality of patients health care records.
11.Each weekday morning check that all the ward patients are entered on PAS, that the patients health care records are on the ward and if not request from the admissions department.
12.Open all incoming mail and distribute correspondence. Collate, photocopy and file as necessary.
13.Request, collect and deliver items for the ward, e.g. X rays, notes - ensuring they are available at the appropriate time.
14.Order supplies as directed by the nurse in charge.
15.Assist the Ward/Department Sister/Charge Nurse in the monitoring of furniture, fittings and equipment. Process requisitions for repair as necessary.
16.Assist with monitoring of the physical environment and tidiness of the ward, keeping the Ward/Department Sister/Charge Nurse or their deputies informed and take appropriate actions as required.
17.Maintain timely, courteous and accurate communication with other wards and departments.
18.Undertake other reasonable tasks as directed by the nurse in charge.
19.Always act in a professional manner to uphold good standards of conduct.
20.Maintain/assist with ordering of food and other supplies.
Job description
Job responsibilities
1.Work in accordance with the Trusts Standards for Practice and Care (particularly section 1- communication; section 2 managing risk and section 6 - staff).
2.Work as an integral part of the ward/department team ensuring that patients, relatives/carers and other visitors receive a friendly and efficient welcoming service.
3.Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
4.Answer telephone and co-ordinate messages, initiating action accordingly.
5.Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patients care any concerns should be passed on to the nurse in charge.
6.Give relatives/carers verbal and written information as requested by the nurse in charge. Help support bereaved/distressed families and give them appropriate written and verbal information.
7.Assist with patients property checks, receipts of property and safe storage as necessary.
8.Promptly input accurate patient information, and requests onto the computer system, making appointments as required, admits, discharge and transfer patients and run list/reports as directed.
9.Ensure patients health care records are complete and in the correct order. Prepare nursing documents, file results of investigations.
10.Be responsible for the maintenance and confidentiality of patients health care records.
11.Each weekday morning check that all the ward patients are entered on PAS, that the patients health care records are on the ward and if not request from the admissions department.
12.Open all incoming mail and distribute correspondence. Collate, photocopy and file as necessary.
13.Request, collect and deliver items for the ward, e.g. X rays, notes - ensuring they are available at the appropriate time.
14.Order supplies as directed by the nurse in charge.
15.Assist the Ward/Department Sister/Charge Nurse in the monitoring of furniture, fittings and equipment. Process requisitions for repair as necessary.
16.Assist with monitoring of the physical environment and tidiness of the ward, keeping the Ward/Department Sister/Charge Nurse or their deputies informed and take appropriate actions as required.
17.Maintain timely, courteous and accurate communication with other wards and departments.
18.Undertake other reasonable tasks as directed by the nurse in charge.
19.Always act in a professional manner to uphold good standards of conduct.
20.Maintain/assist with ordering of food and other supplies.
Person Specification
OTHER REQUIREMENTS
Essential
- Always puts patients first
- Customer service focus
- Strong interpersonal skills
- Practical problem solving ability
- Reliable and Trustworthy
- Responsible attitude
- Punctual
- Positive and enthusiastic
- Can act on own initiative
- Flexible approach to work
- Ability to adapt behaviour to changing circumstances
- Ability to multi-task
ATTITUDE, BEHAVIOUR AND VALUES
Essential
- Must be able to demonstrate honesty, reliability and trustworthiness
- TRUST VALUES
- Must be able to demonstrate that you:
- Put patients first by:
- Offering to help
- Making everyone feel special
- Showing kindness and respect
- Apologising when things go wrong
- Take personal responsibility by:
- Smiling and being welcoming
- Having the courage to challenge
- Continuously learning and improving
- Performing your duties to the best of your abilities
- Have passion for excellence by:
- Striving to be the best
- Going the extra mile
- Being bold and ambitious
- Leading by example
- Have pride in our team by:
- Celebrating our diversity
- Looking after colleagues
- Delivering what we promise
- Praising our achievements
Qualifications
Essential
- Educated to GCSE level or equivalent
- Previous administrative work
- Good keyboard skills
Desirable
- Work experience in the NHS
- Conflict Resolution Training
Experience
Essential
- Previous customer service experience
- Previous telephone service experience
- Previous admin and clerical experience
Desirable
- Previous NHS Patient Administration System (PAS) experience
- Previous experience of working in a hospital
KNOWLEDGE
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
- IT Literate with good keyboard skills
Desirable
- NHS Constitution
- Trust vision, values and strategic objectives
SKILLS
Essential
- Excellent people, communication and telephone skills
- Ability to work without constant supervision and as part of a team
- Accurate PAS data entry
- To be organized and be able to work under pressure
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment and service or support as appropriate to your role
- Patient facing roles - be able to understand an individuals communication, physical & emotional needs recognise their needs and preferences
- Able to provide a customer focussed service
- Evidence of communication training
Person Specification
OTHER REQUIREMENTS
Essential
- Always puts patients first
- Customer service focus
- Strong interpersonal skills
- Practical problem solving ability
- Reliable and Trustworthy
- Responsible attitude
- Punctual
- Positive and enthusiastic
- Can act on own initiative
- Flexible approach to work
- Ability to adapt behaviour to changing circumstances
- Ability to multi-task
ATTITUDE, BEHAVIOUR AND VALUES
Essential
- Must be able to demonstrate honesty, reliability and trustworthiness
- TRUST VALUES
- Must be able to demonstrate that you:
- Put patients first by:
- Offering to help
- Making everyone feel special
- Showing kindness and respect
- Apologising when things go wrong
- Take personal responsibility by:
- Smiling and being welcoming
- Having the courage to challenge
- Continuously learning and improving
- Performing your duties to the best of your abilities
- Have passion for excellence by:
- Striving to be the best
- Going the extra mile
- Being bold and ambitious
- Leading by example
- Have pride in our team by:
- Celebrating our diversity
- Looking after colleagues
- Delivering what we promise
- Praising our achievements
Qualifications
Essential
- Educated to GCSE level or equivalent
- Previous administrative work
- Good keyboard skills
Desirable
- Work experience in the NHS
- Conflict Resolution Training
Experience
Essential
- Previous customer service experience
- Previous telephone service experience
- Previous admin and clerical experience
Desirable
- Previous NHS Patient Administration System (PAS) experience
- Previous experience of working in a hospital
KNOWLEDGE
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
- IT Literate with good keyboard skills
Desirable
- NHS Constitution
- Trust vision, values and strategic objectives
SKILLS
Essential
- Excellent people, communication and telephone skills
- Ability to work without constant supervision and as part of a team
- Accurate PAS data entry
- To be organized and be able to work under pressure
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment and service or support as appropriate to your role
- Patient facing roles - be able to understand an individuals communication, physical & emotional needs recognise their needs and preferences
- Able to provide a customer focussed service
- Evidence of communication training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
