Job summary
We are seeking a full-time receptionist to join our team at Ashford and St Peters NHS Foundation Trust. We are a very active department providing a wide range of Cardiology investigations.
Your duties will involve working as part of a team to support the Cardiology diagnostic department which offers a wide range of invasive and non-invasive investigations including ECG clinics, echocardiography, physiologist-led exercise testing, tilt testing, pacemaker checks, 24 hour ECG and blood pressure monitoring, event recording and Pacemaker implant and follow-up service .
As a Band 3 you will be responsible for the meeting and greeting of patients on arrival for Cardiac diagnostic tests, predominantly at St Peters Hospital. The successful candidate will ensure that patients and visitors are received in a professional and courteous manner. You will need to ensure that request forms and medical notes are available in advance for tests taking place each day, and ensure patients are attended on the associated patient database. They will also ensure in-patient requests are highlighted to appropriate clinical staff and book these patients in as requested.
Administration duties are required on two Hospital sites and successful applicants would be expected to rotate across both sites when required.
Visits to the department are encouraged; for an informal visit or further information please contact either 01932 722530 or asp-tr.clinical.measurements@nhs.net
Main duties of the job
The postholder will
To act as the first point of contact for all Patients and Visitors to the Cardiology department.
To provide administrative support for the clinical staff including retrieval and filing of clinical notes.
To ensure that patients request forms are available and correctly prepared for diagnostic tests.
To book all clinical appointments as appropriate and ensure correct patient and test details are entered onto the booking system.
To maintain patient confidentiality at all times.
About us
Ashford and St.
Peters Hospitals NHS Foundation Trust serves a population of more than 410,000
people living in the boroughs of Runnymede, Spelthorne, Woking and parts of
Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400
individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust
provides a whole range of services across its hospital sites. The majority of
planned care, like day case and orthopaedic surgery and rehabilitation
services, is provided at Ashford Hospital, with more complex medical and
surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide
an outstanding experience and outcomes for patients and staff. There has never
been a better time to join us in the NHS at Ashford & St Peters
Hospitals NHS Foundation Trust with our strong commitment to staff health
and wellbeing. We are committed to providing continuous professional
development, staff benefits and flexibility to shape our workforce around our
patient care.
PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.
For support with making your application, you may want to follow this link supplied by NHS Jobs :
https://www.youtube.com/watch?v=Snr886EetV8
Find out more about the Trust by visiting Join the
Team - https://www.ashfordstpeters.nhs.uk/your-job-application
Job description
Job responsibilities
Clerical Duties and Responsibilities:
To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner.
To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained.
To be competent with the use of the Cerner / after training in accordance with required departmental standards of work.
To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records.
To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner.
To alert clinical staff to any patient delays or concerns about a patients presenting condition.
To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor.
To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded.
To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department.
To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants.
To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members.
To manage own workload and prioritise as necessary.
To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice.
Identify equipment faults and directly resolve fault issues by reporting them in a timely manner.
To ensure all patients receive appropriate and individualised care.
Personnel:
To conduct self in a professional manner.
To achieve good morale with open communication between all levels of staff and disciplines.
To contribute to and actively participate in the correct reporting and handling of incidents and
accidents
Educational:
To ensure that own mandatory training is up to date according to Trust guidelines.
To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist
Job description
Job responsibilities
Clerical Duties and Responsibilities:
To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner.
To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained.
To be competent with the use of the Cerner / after training in accordance with required departmental standards of work.
To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records.
To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner.
To alert clinical staff to any patient delays or concerns about a patients presenting condition.
To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor.
To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded.
To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department.
To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants.
To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members.
To manage own workload and prioritise as necessary.
To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice.
Identify equipment faults and directly resolve fault issues by reporting them in a timely manner.
To ensure all patients receive appropriate and individualised care.
Personnel:
To conduct self in a professional manner.
To achieve good morale with open communication between all levels of staff and disciplines.
To contribute to and actively participate in the correct reporting and handling of incidents and
accidents
Educational:
To ensure that own mandatory training is up to date according to Trust guidelines.
To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist
Person Specification
Attitude Behaviour and Values
Essential
- Attitude, Behaviour and ValuesMust be able to demonstrate, in relation to people who use Trust and other related services:
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Must be able to demonstrate honesty, reliability and trustworthiness
- TRUST VALUES
- Must be able to demonstrate that you:
- Put patients first by:
- Offering to help
- Making everyone feel special
- Showing kindness and respect
- Apologising when things go wrong
- Take personal responsibility by:
- Smiling and being welcoming
- Having the courage to challenge
- Continuously learning and improving
- Performing your duties to the best of your abilities
- Have passion for excellence by:
- Striving to be the best
- Going the extra mile
- Being bold and ambitious
- Leading by example
- Have pride in our team by:
- Celebrating our diversity
- Looking after colleagues
- Delivering what we promise
- Praising our achievements
Qualifications
Essential
- English GCSE Grade C or equivalent
- Computer literate with Microsoft Office (Word, Excel), internet
- IT skills/keyboard skills
Desirable
- Typing (or equivalent qualification)
- Literate with PAS/patient centre training
Experience
Essential
- Minimum of two years administration experience
- Experience of data input
- Experience of working in a busy office with conflicting demands
- Experience of working with Microsoft Office and Windows
Desirable
- Experience with PAS
- Experience with Prism
- NHS Experience
- Experience of working with clinical staff
- Experience of choose and book
Skills
Essential
- Ability to work independently
- Ability to prioritise workload
- Positive attitude to change
- Good communication and interpersonal skills
- Empathetic approach to staff and patients
- Effective time management skills
- Evidence of continuing professional development
- Team worker and reliable
- Excellent attention to detail
- Highly developed keyboard skills
- Methodical and thorough approach to tasks
- Ability to learn new systems
- Good written and verbal communication skills: excellent English
- Ability to teach others how to use databases to input and search
Desirable
- Ability to work extended hours
Knowledge
Essential
- Familiar with PAS or willingness to undertake PAS training
- Understanding of data protection
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
Desirable
- Knowledge of NHS systems and procedures
- Knowledge of Hospital information systems
- Knowledge of the six-week diagnostic waiting list targets
- Knowledge of choose and book appointments
Person Specification
Attitude Behaviour and Values
Essential
- Attitude, Behaviour and ValuesMust be able to demonstrate, in relation to people who use Trust and other related services:
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Must be able to demonstrate honesty, reliability and trustworthiness
- TRUST VALUES
- Must be able to demonstrate that you:
- Put patients first by:
- Offering to help
- Making everyone feel special
- Showing kindness and respect
- Apologising when things go wrong
- Take personal responsibility by:
- Smiling and being welcoming
- Having the courage to challenge
- Continuously learning and improving
- Performing your duties to the best of your abilities
- Have passion for excellence by:
- Striving to be the best
- Going the extra mile
- Being bold and ambitious
- Leading by example
- Have pride in our team by:
- Celebrating our diversity
- Looking after colleagues
- Delivering what we promise
- Praising our achievements
Qualifications
Essential
- English GCSE Grade C or equivalent
- Computer literate with Microsoft Office (Word, Excel), internet
- IT skills/keyboard skills
Desirable
- Typing (or equivalent qualification)
- Literate with PAS/patient centre training
Experience
Essential
- Minimum of two years administration experience
- Experience of data input
- Experience of working in a busy office with conflicting demands
- Experience of working with Microsoft Office and Windows
Desirable
- Experience with PAS
- Experience with Prism
- NHS Experience
- Experience of working with clinical staff
- Experience of choose and book
Skills
Essential
- Ability to work independently
- Ability to prioritise workload
- Positive attitude to change
- Good communication and interpersonal skills
- Empathetic approach to staff and patients
- Effective time management skills
- Evidence of continuing professional development
- Team worker and reliable
- Excellent attention to detail
- Highly developed keyboard skills
- Methodical and thorough approach to tasks
- Ability to learn new systems
- Good written and verbal communication skills: excellent English
- Ability to teach others how to use databases to input and search
Desirable
- Ability to work extended hours
Knowledge
Essential
- Familiar with PAS or willingness to undertake PAS training
- Understanding of data protection
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
Desirable
- Knowledge of NHS systems and procedures
- Knowledge of Hospital information systems
- Knowledge of the six-week diagnostic waiting list targets
- Knowledge of choose and book appointments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
