Job summary
An exciting opportunity has arisen for someone to join the General and Specialist Medicine division at Ashford and St Peter’s Hospitals NHS Foundation Trust. A 37.5 hour full time role of Outpatients Pathway Coordinator is required to provide administrative support to the ASPH and G&W Dermatology departments. It requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives. The successful candidate will be responsible for many roles including organising timetables, dealing with clinic capacity and the outpatient waiting lists for both new and follow up patients. Ideally the successful candidate will have an understanding of the 18-week pathway.
Computer skills are essential, and training will be given on hospital administration systems.
In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).
For any informal enquiries through email only, please contact Maria Roberts on maria.nroberts@nhs.net or Claire Rigby on claire.rigby10@nhs.net
Main duties of the job
You will work closely with Service Managers, Central Booking Office, Deputy Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Diagnostic and Therapy Departments across all specialties within the division to ensure patients are actively managed through patient pathways.
The role will involve monitoring patient’s pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies
You will need to ensure that appropriate requests for investigations are monitored following the clinician’s instructions. If diagnostic delays occur or appear imminent, you will liaise with the relevant service for action.
You will liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner.
You will need to ensure all information relating to the patient’s pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, RTT QlikView etc in allocating resources appropriately.
About us
Ashford and St.
Peters Hospitals NHS Foundation Trust serves a population of more than 410,000
people living in the boroughs of Runnymede, Spelthorne, Woking and parts of
Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400
individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust
provides a whole range of services across its hospital sites. The majority of
planned care, like day case and orthopaedic surgery and rehabilitation
services, is provided at Ashford Hospital, with more complex medical and
surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide
an outstanding experience and outcomes for patients and staff. There has never
been a better time to join us in the NHS at Ashford & St Peters
Hospitals NHS Foundation Trust with our strong commitment to staff health
and wellbeing. We are committed to providing continuous professional
development, staff benefits and flexibility to shape our workforce around our
patient care.
Visit Join the
Team - https://www.ashfordstpeters.nhs.uk/your-job-application
Job description
Job responsibilities
Job responsibilities
• Receives & prioritises incoming post and actions accordingly.
• Working in a team environment to provide appropriate support/advice to others
• Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve.
• To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned.
• Demonstrate effective management of time & resources.
• To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons.
• To promote equal opportunities for staff and patients in accordance with the Trust’s priorities.
• To adhere to Trust policies.
• To undertake any other reasonable duties as directed by the Associate Director of Performance.
Job description
Job responsibilities
Job responsibilities
• Receives & prioritises incoming post and actions accordingly.
• Working in a team environment to provide appropriate support/advice to others
• Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve.
• To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned.
• Demonstrate effective management of time & resources.
• To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons.
• To promote equal opportunities for staff and patients in accordance with the Trust’s priorities.
• To adhere to Trust policies.
• To undertake any other reasonable duties as directed by the Associate Director of Performance.
Person Specification
Qualifications
Essential
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
- Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience.
Experience
Essential
KNOWLEDGE
Essential
- NHS Constitution.
- Trust vision, values and strategic objectives.
Attitude Behaviour and Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Skill
Essential
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Able to provide a customer focussed service.
- Good analytical skills: the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options.
- Strong communication skills: credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding.
- Effective engagement: the ability to direct individuals & teams to lead in a style appropriate to the situation.
- Ability to work under pressure to meet deadlines and prioritise workloads.
Person Specification
Qualifications
Essential
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
- Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience.
Experience
Essential
KNOWLEDGE
Essential
- NHS Constitution.
- Trust vision, values and strategic objectives.
Attitude Behaviour and Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Skill
Essential
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Able to provide a customer focussed service.
- Good analytical skills: the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options.
- Strong communication skills: credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding.
- Effective engagement: the ability to direct individuals & teams to lead in a style appropriate to the situation.
- Ability to work under pressure to meet deadlines and prioritise workloads.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
