Job summary
We
are excited to be in a position to offer a permanent Band 2 post for a
Reception to join our Outpatient Team within the iMSK; in Orthopaedics. The
post will be 37.5 hours a week Monday to Friday, covering both hospitals when
required.
The successful applicant will have the
ability to work as part of the team in order to deliver high quality customer
service, display excellent communication skills, and an understanding of
delivering healthcare services. The ideal candidate must a team player with the
ability to problem solve and work independently.
In return we offer opportunities for training and
development, access to the NHS Pensions Scheme, work perks, NHS discounts and
on-site childcare provision (nursery).
Main duties of the job
This post includes general reception duties
where you will be the first point of contact for all our Outpatient Clinics,
whilst closely working alongside our Consultants and the rest of our team to
provide excellent service to our patients. Work in a
large team with many personalities. We
also like candidates to be able to work using their own initiative as the
Department is extremely busy. You must
be a Team Player with the ability to juggle many requests at any one time. The
Candidate needs to be reliable, empathetic with an advanced level of computer
skills and good time keeping.
About us
Ashford and St.
Peters Hospitals NHS Foundation Trust serves a population of more than 410,000
people living in the boroughs of Runnymede, Spelthorne, Woking and parts of
Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400
individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust
provides a whole range of services across its hospital sites. The majority of
planned care, like day case and orthopaedic surgery and rehabilitation
services, is provided at Ashford Hospital, with more complex medical and
surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide
an outstanding experience and outcomes for patients and staff. There has never
been a better time to join us in the NHS at Ashford & St Peters
Hospitals NHS Foundation Trust with our strong commitment to staff health
and wellbeing. We are committed to providing continuous professional
development, staff benefits and flexibility to shape our workforce around our
patient care.
Visit Join the
Team - https://www.ashfordstpeters.nhs.uk/your-job-application
Job description
Job responsibilities
·
Work as an integral part of the Orthopaedic Team including ensuring
the parents/relatives receive a friendly and welcoming service.
·
To use internal computer systems e.g. Cerner for the input of
patient information and requests, and accessing Trust information via the
internal internet system.
·
To ensure patients are admitted and discharged correctly and
transfers are recorded on Cerner.
·
Answer telephone and co-ordinate messages initiating action
accordingly.
·
To ensure medical records are available and all relevant
documentation filed into the notes and scanned to Evolve.
·
To communicate with parents
and families in a professional, sensitive and appropriate manner.
·
Be available to listen to parents/relatives about their concerns
issues and suggestions related to patient care management ensuring the Matron
or Nurse in charge is informed immediately.
·
To liaise and communicate with other departments both internally
and externally as appropriate.
·
To undertake photocopying and faxing as requested.
·
To book and arrange follow up appointments.
Job description
Job responsibilities
·
Work as an integral part of the Orthopaedic Team including ensuring
the parents/relatives receive a friendly and welcoming service.
·
To use internal computer systems e.g. Cerner for the input of
patient information and requests, and accessing Trust information via the
internal internet system.
·
To ensure patients are admitted and discharged correctly and
transfers are recorded on Cerner.
·
Answer telephone and co-ordinate messages initiating action
accordingly.
·
To ensure medical records are available and all relevant
documentation filed into the notes and scanned to Evolve.
·
To communicate with parents
and families in a professional, sensitive and appropriate manner.
·
Be available to listen to parents/relatives about their concerns
issues and suggestions related to patient care management ensuring the Matron
or Nurse in charge is informed immediately.
·
To liaise and communicate with other departments both internally
and externally as appropriate.
·
To undertake photocopying and faxing as requested.
·
To book and arrange follow up appointments.
Person Specification
Experience
Essential
- Previous customer service or telephone service experience
Desirable
- Experience of working within a hospital environment
Attitude, Behavior & Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviors to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Qualifications
Essential
- Educated to GCSE level or equivalent
Knowledge
Essential
- NHS Constitution
- Awareness of Information Governance
Desirable
- Trust vision, values strategic objectives
Skills
Essential
- Good communication skills both written and verbal
- Organised
- Excellent keyboard and telephone skills
- Excellent people skills
- Ability to work without constant supervision and as part of a team
- Ability to empathise and reassure parents
- Evidence of learning new skills Accurate data entry
Other Requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Assertive
- Ability to work under pressure
- Professionalism
- Empathetic
- Sensitivity / confidential / supportive
- Commitment to own development
- Reliability / Trustworthiness
- Good time management
- Self-motivated / lateral thinker
Person Specification
Experience
Essential
- Previous customer service or telephone service experience
Desirable
- Experience of working within a hospital environment
Attitude, Behavior & Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviors to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Qualifications
Essential
- Educated to GCSE level or equivalent
Knowledge
Essential
- NHS Constitution
- Awareness of Information Governance
Desirable
- Trust vision, values strategic objectives
Skills
Essential
- Good communication skills both written and verbal
- Organised
- Excellent keyboard and telephone skills
- Excellent people skills
- Ability to work without constant supervision and as part of a team
- Ability to empathise and reassure parents
- Evidence of learning new skills Accurate data entry
Other Requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Assertive
- Ability to work under pressure
- Professionalism
- Empathetic
- Sensitivity / confidential / supportive
- Commitment to own development
- Reliability / Trustworthiness
- Good time management
- Self-motivated / lateral thinker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
