Clinical Office Administrator - Band 3

Ashford & St. Peter's Hospitals NHS Foundation Trust

This job is now closed

Job summary

We are excited to be in a position to offer a permanent Band 3 post for a Appointments Team Administrator within the iMSK; in Orthopaedics, The post will be 37.5 hours a week, Monday to Friday. The post includes general office duties, including booking patients, answering telephone calls, printing, uploading and scanning of referrals and various other office duties, whilst closely working alongside our Consultants and the rest of our team to provide excellent service to our patients.

The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently. An understanding of the 18 week patient pathway is preferable, but not mandatory although training will be given. You will be required to use a number of systems including Cerner, Qlickview and ERS. Previous experience of these systems is desirable, but not essential, as training will be provided.

Main duties of the job

You will be taking a large volume of telephone calls, some of which can be very demanding. The candidate will need a good telephone manner and be able to stay calm under extreme pressure. Work in a large team with many personalities. We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a Team Player with the ability to juggle many requests at any one time. The Candidate needs to be reliable, empathetic with an advanced level of computer skills and good time keeping.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, Surrey Heath and beyond. The Trust employs around 4,400 individual members of staff. Our turnover was £387.3 million in 2020/21.The Trust provides a whole range of services across its hospital sites. The majority of planned care, like day case and orthopaedic surgery and rehabilitation services, is provided at Ashford Hospital, with more complex medical and surgical care and emergency services at St. Peters Hospital. Our vision at Ashford & St Peters is to provide an outstanding experience and outcomes for patients and staff. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.

For support with making your application, you may want to follow this link supplied by NHS Jobs :

https://www.youtube.com/watch?v=Snr886EetV8

Find out more about the Trust by visiting Join the Team - https://www.ashfordstpeters.nhs.uk/your-job-application

Date posted

16 September 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,866 to £24,336 a year include HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9323-KPA2219

Job locations

Guildford Road

Chertsey

Surrey

KT16 0PZ

Job description

Job responsibilities

This role is a full time role. Start and finish times are between either 8.00 16.00 or 9.00 17:00. For further information, please see attached Job Description

Job description

Job responsibilities

This role is a full time role. Start and finish times are between either 8.00 16.00 or 9.00 17:00. For further information, please see attached Job Description

Person Specification

Skills

Essential

Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS:
You have knowledge & awareness of diversity and human rights as appropriate to your role
You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
Patient facing roles -be able to understand an individuals communication, physical & emotional needs; recognise their needs and preferences
Able to provide a customer focused service

Qualifications

Essential

English GCSE Grade C or equivalent or equivalent level such as NVQ3

Other Requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy
Treat patients, visitors, colleagues with respect
Ability to travel between Trust sites
Ability to be flexible to meet the needs of the team, the service and the Trust

Experience

Essential

Telephone call handling experience
Previous experience of working in a busy office and dealing with conflicting demands

Desirable

Booking appointments on PAS or Patient Centre system
Experience of working in a front line position with the general public

Attitude, Behavior & Values

Essential

Always puts patients first
Customer service focus
Willing and able to take personal responsibility
Demonstrates passion for excellence
Seeks out and takes opportunities for improving the service offered
Takes pride in their work and their team
Flexible in their attitudes and behaviours to support team working and delivery of objectives
Respects, values and cares for others
Supports learning and development of self and others
Supports and promotes equality and diversity

Knowledge

Essential

NHS Constitution
Trust vision, values and strategic objectives

Person Specification

Skills

Essential

Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS:
You have knowledge & awareness of diversity and human rights as appropriate to your role
You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
Patient facing roles -be able to understand an individuals communication, physical & emotional needs; recognise their needs and preferences
Able to provide a customer focused service

Qualifications

Essential

English GCSE Grade C or equivalent or equivalent level such as NVQ3

Other Requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy
Treat patients, visitors, colleagues with respect
Ability to travel between Trust sites
Ability to be flexible to meet the needs of the team, the service and the Trust

Experience

Essential

Telephone call handling experience
Previous experience of working in a busy office and dealing with conflicting demands

Desirable

Booking appointments on PAS or Patient Centre system
Experience of working in a front line position with the general public

Attitude, Behavior & Values

Essential

Always puts patients first
Customer service focus
Willing and able to take personal responsibility
Demonstrates passion for excellence
Seeks out and takes opportunities for improving the service offered
Takes pride in their work and their team
Flexible in their attitudes and behaviours to support team working and delivery of objectives
Respects, values and cares for others
Supports learning and development of self and others
Supports and promotes equality and diversity

Knowledge

Essential

NHS Constitution
Trust vision, values and strategic objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.