Ashford & St. Peter's Hospitals NHS Foundation Trust

Cancer Support Worker (Haematology & UGI)

The closing date is 12 April 2026

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Job summary

Cancer support workers play a key role in supporting cancer patients throughout their cancertreatment and living with and beyond cancer. Working within the multidisciplinary team, thepost-holder will ensure patients receive the care, information, and emotional support theyneed. This role will focus on assisting with practical administrative tasks, care coordination, and helping patients navigate the complexities of the healthcare system. A confident understanding to the impact of cancer on individuals and families is needed as the role requires direct contact daily via phone or face to face during a worrying and difficult time for this group of people.The post-holder will work closely with clinical teams to ensure seamless patient care, focusing on person-centred, compassionate support while adhering to relevant policies and guidelines. Possessing confident IT skills with ability to interact effectively with health professionals to benefit collaboration and excellent service provision is vital.We are unable to support sponsorship for this role.

Main duties of the job

Coordinate care by providing a seamless pathway for all cancer patients throughout theirtreatment journey and follow-ups. Often being the first point of contact, the cancer supportworker will triage calls and offer advice, and support as able, signposting and referring on asrequired.Supporting Cancer Nurse Specialists by taking on administrative roles related to supportingHolistic Needs Assessment, document, tracking and recording all patient and service userinteractions.Providing holistic support and information and signposting to existing support in the hospital and community. Working alongside registered practitioners to improve care for people with cancer. Based in the cancer services department there is across site working to outpatient clinics, inpatient areas, and administrative offices. Full training and ongoing supervision will be provided.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Excellent pension scheme and annual leave entitlement
  • On-site Nurseries
  • On-site staff cafes
  • On-site parking
  • Support in career development
  • Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:www.asph-careers.org

Details

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year per annum inc. HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

323-AC2756-ED-A

Job locations

Ashford and St Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ


Job description

Job responsibilities

To work with and cross cover single point of contact and re-entry contact number. Coordinate the follow up investigations required post cancer diagnosis or treatment and provide a point of contact for patients .Ability to promote patient empowerment and self-management strategies. Deliver self-management advice, support and know when to escalate to clinical team. Support and coordinate Holistic needs assessments for patients and completing personalised care and support planning, ensuring the monitoring patient needs. Responsible for coordinating rapid re-entry for specialist review against a clinically approved triage model. Provide fast and accurate clinical correspondence and administration service with proficient use of appropriate software and systems to meet the required Trusts standard of work. To coordinate and organise appointments and information. Arrange face to face and telephone communication and engagement with cancer patients and families. Ability to deal with level 1 distress and recognise and escalate concerns regarding psychological wellbeing and management. Involvement in the planning / organisation and delivery of health and wellbeing events and supported management events. Development of survivorship and wellbeing services. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Job description

Job responsibilities

To work with and cross cover single point of contact and re-entry contact number. Coordinate the follow up investigations required post cancer diagnosis or treatment and provide a point of contact for patients .Ability to promote patient empowerment and self-management strategies. Deliver self-management advice, support and know when to escalate to clinical team. Support and coordinate Holistic needs assessments for patients and completing personalised care and support planning, ensuring the monitoring patient needs. Responsible for coordinating rapid re-entry for specialist review against a clinically approved triage model. Provide fast and accurate clinical correspondence and administration service with proficient use of appropriate software and systems to meet the required Trusts standard of work. To coordinate and organise appointments and information. Arrange face to face and telephone communication and engagement with cancer patients and families. Ability to deal with level 1 distress and recognise and escalate concerns regarding psychological wellbeing and management. Involvement in the planning / organisation and delivery of health and wellbeing events and supported management events. Development of survivorship and wellbeing services. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Person Specification

Experience

Essential

  • Full range of administrative experience
  • Experience with managing psychological wellbeing
  • Experience of working within patient facing roles / public facing

Desirable

  • Understanding of the NHS Long Term plan in cancer

Attitude and behaviours

Essential

  • Seeks out and takes opportunities for improving the service offered
  • Flexible in their attitudes and behaviours to support team working and delivery of objectives
  • Customer/ patient focus

Desirable

  • Training to managing distress or stressful situations

Skills

Essential

  • Able to work in a team
  • Ability to use own initiative
  • Able to deal sensitively and tactfully with all contacts and maintain confidentiality
  • Evidence of effective communication

Desirable

  • Communication course aligned with Cancer, team or communication
Person Specification

Experience

Essential

  • Full range of administrative experience
  • Experience with managing psychological wellbeing
  • Experience of working within patient facing roles / public facing

Desirable

  • Understanding of the NHS Long Term plan in cancer

Attitude and behaviours

Essential

  • Seeks out and takes opportunities for improving the service offered
  • Flexible in their attitudes and behaviours to support team working and delivery of objectives
  • Customer/ patient focus

Desirable

  • Training to managing distress or stressful situations

Skills

Essential

  • Able to work in a team
  • Ability to use own initiative
  • Able to deal sensitively and tactfully with all contacts and maintain confidentiality
  • Evidence of effective communication

Desirable

  • Communication course aligned with Cancer, team or communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ


Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ


Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Lead Cancer Nurse

Amanda Caddy

amanda.caddy2@nhs.net

Details

Date posted

27 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year per annum inc. HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

323-AC2756-ED-A

Job locations

Ashford and St Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ


Supporting documents

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