Job summary
An exciting opportunity has emerged to join the brand-new Macmillan Cancer Support Centre team as an Information and Support Advisor, where you'll make a real difference to people affected by cancer at every stage of their journey. Employed by Ashford and St Peter's Hospitals NHS Foundation Trust, this pivotal role puts you at the heart of a vital, community-focused service. With Manager guidance, you will lead and inspire a team of up to 40 dedicated volunteers, support with the centre's daily operations, and have the autonomy to create innovative projects - from peer support groups and workshops to community outreach and service enhancements. This is a rewarding, fast-paced role for someone compassionate, organised, and driven by making a meaningful impact. You'll also need resilience and empathy, as you'll support individuals through sensitive and challenging conversations, offering care when it matters most. If you're ready to be part of something truly transformative, this is your chance.
Main duties of the job
Develop and deliver a high-quality, personalised information and support service for individuals affected by cancer at the new Macmillan Cancer Support Centre, serving the Ashford and St Peter's Hospitals NHS Trust (ASPH) catchment area.
Collaborate with internal teams and external partners to build and enhance the service, ensuring it is well-integrated and community-focused within North-West Surrey.
Provide direct, holistic support to cancer patients and their carers, addressing emotional and informational needs, and supporting the delivery of electronic Holistic Needs Assessments (eHNAs).
Contribute and maintain a database of information on the collection of needed material on service activity, any outputs and user outcomes. This is for auditing purposes to support Macmillan and ASPH quality standards and support using that data and aid in any implementation of service developments and improvements.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Adhere to and promote the vision and values of the Macmillan Cancer Support Centre, ensuring all service delivery aligns with the overarching goals of the Centre and Trust.
Support in the development of an inclusive and accessible cancer information and support service at the Macmillan Cancer Centre alongside the centre manager, addressing the health and wellbeing needs of patients, carers, families, and all individuals affected by cancer within the community.
Empower and enable individuals affected by cancer to live as independently as possible by providing proactive, timely access to information and support, connecting them with local, regional, and national services.
Support the Macmillan Cancer Centre Steering Group, involving key community groups, partner organisations, and representatives from patient forums to ensure the service is truly community-focused and patient-driven.
Collaborate with Macmillan and the Trust to recruit, train, and support volunteers at the Centre, tracking activity, training and checks, gathering feedback, and driving improvements based on data and recommendations.
Support in the development of KPIs and data collection systems to monitor and evaluate the impact of the Macmillan Cancer Centres services, benchmarking against best practices and implementing changes based on feedback and performance insights.
For more information please see the job description.
Job description
Job responsibilities
Adhere to and promote the vision and values of the Macmillan Cancer Support Centre, ensuring all service delivery aligns with the overarching goals of the Centre and Trust.
Support in the development of an inclusive and accessible cancer information and support service at the Macmillan Cancer Centre alongside the centre manager, addressing the health and wellbeing needs of patients, carers, families, and all individuals affected by cancer within the community.
Empower and enable individuals affected by cancer to live as independently as possible by providing proactive, timely access to information and support, connecting them with local, regional, and national services.
Support the Macmillan Cancer Centre Steering Group, involving key community groups, partner organisations, and representatives from patient forums to ensure the service is truly community-focused and patient-driven.
Collaborate with Macmillan and the Trust to recruit, train, and support volunteers at the Centre, tracking activity, training and checks, gathering feedback, and driving improvements based on data and recommendations.
Support in the development of KPIs and data collection systems to monitor and evaluate the impact of the Macmillan Cancer Centres services, benchmarking against best practices and implementing changes based on feedback and performance insights.
For more information please see the job description.
Person Specification
Qualifications and further training
Essential
- Educated to degree standard or equivalent knowledge, skills and competency gained through experience working at a senior level
Desirable
- A qualification in volunteer management
Skills
Essential
- Understanding of all service users' communication, physical & emotional needs
- Able to provide a customer focussed service
- Ability to work autonomously and as part of the team
- Information management skills including data collection and analysis, report writing and critical appraisal
Desirable
Experience
Essential
- Experience of working with people affected by cancer or other long-term conditions
- Proven experience of managing volunteers in a healthcare, community or charity setting
- Experience supporting or coordinating public-facing services or community projects
Desirable
- Lived experience or work with underrepresented communities
Knowledge
Desirable
- Familiar with work of Macmillan Cancer Support
Other requirements
Essential
- Ability to deal with complex and difficult emotional situations
- Experience of service development
Person Specification
Qualifications and further training
Essential
- Educated to degree standard or equivalent knowledge, skills and competency gained through experience working at a senior level
Desirable
- A qualification in volunteer management
Skills
Essential
- Understanding of all service users' communication, physical & emotional needs
- Able to provide a customer focussed service
- Ability to work autonomously and as part of the team
- Information management skills including data collection and analysis, report writing and critical appraisal
Desirable
Experience
Essential
- Experience of working with people affected by cancer or other long-term conditions
- Proven experience of managing volunteers in a healthcare, community or charity setting
- Experience supporting or coordinating public-facing services or community projects
Desirable
- Lived experience or work with underrepresented communities
Knowledge
Desirable
- Familiar with work of Macmillan Cancer Support
Other requirements
Essential
- Ability to deal with complex and difficult emotional situations
- Experience of service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
