Ashford & St. Peter's Hospitals NHS Foundation Trust

Patient Pathway Tracker, Trauma & Orthopaedics

The closing date is 07 August 2025

Job summary

We are looking to recruit a dynamic individual to work within Trauma & Orthopaedics as a Patient Pathway Tracker.

This involves helping to validate waiting lists, correct data, training of staff and overall helping patients progress from GP referral to getting their NHS treatment.

It is a computer based role and involves using various sources of electronic data to ensure all of our patients' journey to treatment happens without delay, and entering data on to our systems as we check and follow our patients to make sure they remain safe at all times.

Trauma & Orthopaedics has over 8000 patient interactions at any one time so this is a busy and exciting role. Staff already working in these roles thoroughly enjoy them and take pride in making a difference!

Main duties of the job

Patient Pathway Tracker's will be responsible for new and follow-up waiting list management and monitoring of RTT pathways. They will be responsible for validating and monitoring the Trust's performance against the Referral to Treatment 18 week waiting time standards and they will work as a member of the pathway tracking clinical team, acting as a local expert on RTT 18 week guidance.

They will pay particular focus to the tracking of overdue follow-up appointments, introducing robust systems to avoid 'loss to follow-up'.

They will also help to ensure patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year pa, inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC7019-SK

Job locations

Ashford and St. Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ

Job description

Job responsibilities

Work as a member of the pathway tracking clinical team acting as a local expert on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.

Be key in overseeing RTT 18 week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.

We can offer flexible working arrangements for the successful candidate.

Job description

Job responsibilities

Be key in overseeing RTT 18 week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.

We can offer flexible working arrangements for the successful candidate.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent with A-C grades in English and Mathematics
Administrative medical knowledge gained by education or relevant experience.

Desirable

IT qualifications
Degree level qualification

Knowledge

Essential

Knowledgeable in using MS Excel to a good standard

Desirable

NHS waiting list targets
Trust vision, values and strategic objectives

Experience

Essential

Working in a team and individually
Use of Microsoft Office applications
Excellent IT Skills

Desirable

Administrative experience working in the NHS
Experienced knowledge of waiting list management & pathways
Experience of using NHS information & data systems
Experienced knowledge of using Cerner

Skills

Essential

Strong communication skills (verbal and written) with colleagues across various levels and grades
Good analytical skills: the ability to understand data and ability to problem solve

Desirable

Ability to manipulate data within a spreadsheet (filtering / sorting etc)

Other requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy
Ability to be flexible to meet the needs of the team, the service and the Trust
Treat patients, visitors and colleagues with respect

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent with A-C grades in English and Mathematics
Administrative medical knowledge gained by education or relevant experience.

Desirable

IT qualifications
Degree level qualification

Knowledge

Essential

Knowledgeable in using MS Excel to a good standard

Desirable

NHS waiting list targets
Trust vision, values and strategic objectives

Experience

Essential

Working in a team and individually
Use of Microsoft Office applications
Excellent IT Skills

Desirable

Administrative experience working in the NHS
Experienced knowledge of waiting list management & pathways
Experience of using NHS information & data systems
Experienced knowledge of using Cerner

Skills

Essential

Strong communication skills (verbal and written) with colleagues across various levels and grades
Good analytical skills: the ability to understand data and ability to problem solve

Desirable

Ability to manipulate data within a spreadsheet (filtering / sorting etc)

Other requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy
Ability to be flexible to meet the needs of the team, the service and the Trust
Treat patients, visitors and colleagues with respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St. Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St. Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)