Job summary
Ensure the successful management and leadership of the clinical office teams in line with Trust Values, Strategic Objectives, Policies and Procedures.
- Oversee the smooth running of the patient pathways, including effective management of performance targets including 18-week RTT. To identify shortfalls and help arrange additional clinics, and other capacity to support meeting performance targets.
Main duties of the job
1. To have made an effective contribution to reaching the Trust's vision, strategic objectives and key work programmes.
2. To ensure patients receive excellent communication from the administrative team.
3. To ensure clinical office processes support the Trust's 18 week RTT performance targets.
4. To manage an efficient clinical office.
5. To ensure theatre lists are booked to capacity and within 6-4-2 framework.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Line manager for the clinical office staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
Facilitating team meetings and 1 to 1s with clinical office team.
Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.
Provide local office orientation for administrative staff
In liaison with the ASM, help support the coordination of the Service Plan to ensure effective use of resources based on service needs.
Respond to emergency situations including sick leave, absence, and unforeseen medical situations.
Train new staff in all duties required including Cerner use, clinic management and other IT solutions.
To provide cross cover for the Rota Coordinator when needed
Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.
Support the ASM to ensure clinic capacity is maintained to prevent 18 week breaches and request additional clinics, liaising directly with the clinicians, as necessary.
Undertake appropriate projects as directed by ASM and Service Manager.
Escalate any operational or capacity issues to the ASM to ensure compliance with Trust targets and quality of patient care.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Job description
Job responsibilities
Line manager for the clinical office staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
Facilitating team meetings and 1 to 1s with clinical office team.
Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.
Provide local office orientation for administrative staff
In liaison with the ASM, help support the coordination of the Service Plan to ensure effective use of resources based on service needs.
Respond to emergency situations including sick leave, absence, and unforeseen medical situations.
Train new staff in all duties required including Cerner use, clinic management and other IT solutions.
To provide cross cover for the Rota Coordinator when needed
Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.
Support the ASM to ensure clinic capacity is maintained to prevent 18 week breaches and request additional clinics, liaising directly with the clinicians, as necessary.
Undertake appropriate projects as directed by ASM and Service Manager.
Escalate any operational or capacity issues to the ASM to ensure compliance with Trust targets and quality of patient care.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Essential
Essential
- oAdvanced keyboard skills oDegree or equivalent level of education or experience oECDL or equivalent experience with Microsoft packages
Desirable
- AMSPAR Diploma or equivalent knowledge of medical terminology Management training 4
Essential
Essential
- oSecretarial Administration oCompetent in the use of Cerner oDemonstrable experience in supervising staff
Desirable
- Previous NHS Acute Hospital experience
Person Specification
Essential
Essential
- oAdvanced keyboard skills oDegree or equivalent level of education or experience oECDL or equivalent experience with Microsoft packages
Desirable
- AMSPAR Diploma or equivalent knowledge of medical terminology Management training 4
Essential
Essential
- oSecretarial Administration oCompetent in the use of Cerner oDemonstrable experience in supervising staff
Desirable
- Previous NHS Acute Hospital experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
