Job summary
The IV at home/Willow Day unit/Ambulatory Care Centre currently have an exciting opportunity for a forward thinking, proactive and highly motivated individual as a full time administrator. We are looking for an enthusiastic, flexible individual to join our team to work as a key part of the team providing effective and efficient reception and administrative support service to the unit/team. This position will involve working with patients, relatives, carers and staff within the unit. This is a very exciting time to join our very friendly team, we are a very friendly supportive team who thrive from working as a team. Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
Main duties of the job
Work as an integral part of the ward/department team ensuring that patients,
Receive patients to the unit. Check patients in/out as appropriate to the various clinics including Willow Day unit, Willow foot clinic, Renal clinic, Respiratory clinic and Ambulatory Care Centre. Direct to appropriate areas and that relevant personnel are informed of their arrival.
Answer telephone and co-ordinate messages, initiating action accordingly.
Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patient's care - any concerns should be passed on to the nurse in charge.
Give relatives/carers verbal and written information as requested by the nurse in charge. Help support distressed families and give them appropriate written and verbal information.
Promptly input accurate patient information, and requests onto Millenium EPR, making appointments as required, admits, discharge and transfer patients and run list/reports as directed. Appointments for WDU, IV at Home, Ambulatory Care Centre and Willow Diabetic foot clinic.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
- MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
- Work in accordance with the Trusts Standards for Practice and Care (particularly section 1- communication; section 2 managing risk and section 6 - staff).
- Work as an integral part of the ward/department team ensuring that patients, relatives/carers and other visitors receive a friendly and efficient welcoming service.
- Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
- Answer telephone and co-ordinate messages, initiating action accordingly.
- Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patients care any concerns should be passed on to the nurse in charge.
- Give relatives/carers verbal and written information as requested by the nurse in charge. Help support distressed families and give them appropriate written and verbal information.
- Open all incoming mail and distribute correspondence. Collate, photocopy and file as necessary.
- Request, collect and deliver items for the ward, e.g. stock items - ensuring they are available at the appropriate time.
- Order supplies as directed by the nurse in charge.
- Assist the Ward/Department Sister/Charge Nurse in the monitoring of furniture, fittings and equipment. Process requisitions for repair as necessary.
- Assist with monitoring of the physical environment and tidiness of the ward, keeping the Ward/Department Sister/Charge Nurse or their deputies informed and take appropriate actions as required.
- Maintain timely, courteous and accurate communication with other wards and departments.
- Undertake other reasonable tasks as directed by the nurse in charge.
- Always act in a professional manner to uphold good standards of conduct.
Job description
Job responsibilities
- MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
- Work in accordance with the Trusts Standards for Practice and Care (particularly section 1- communication; section 2 managing risk and section 6 - staff).
- Work as an integral part of the ward/department team ensuring that patients, relatives/carers and other visitors receive a friendly and efficient welcoming service.
- Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
- Answer telephone and co-ordinate messages, initiating action accordingly.
- Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patients care any concerns should be passed on to the nurse in charge.
- Give relatives/carers verbal and written information as requested by the nurse in charge. Help support distressed families and give them appropriate written and verbal information.
- Open all incoming mail and distribute correspondence. Collate, photocopy and file as necessary.
- Request, collect and deliver items for the ward, e.g. stock items - ensuring they are available at the appropriate time.
- Order supplies as directed by the nurse in charge.
- Assist the Ward/Department Sister/Charge Nurse in the monitoring of furniture, fittings and equipment. Process requisitions for repair as necessary.
- Assist with monitoring of the physical environment and tidiness of the ward, keeping the Ward/Department Sister/Charge Nurse or their deputies informed and take appropriate actions as required.
- Maintain timely, courteous and accurate communication with other wards and departments.
- Undertake other reasonable tasks as directed by the nurse in charge.
- Always act in a professional manner to uphold good standards of conduct.
Person Specification
Experience
Essential
- Previous Customer service experience
- Previous Telephone service experience
Desirable
- Experience of working in a hospital
Knowledge
Essential
- NHS Constitution
- IT Literate
Desirable
- Trust vision values and strategic objectives
Sills
Essential
- Excellent communication
- Team working
- Organised
Desirable
- Knowledge of equality and diversity
Qualifications
Essential
- Educated to GCSE level
- Previous Administrative work
- Good keyboard skills
Desirable
- Work experience in NHS
- Conflict resolution training
Person Specification
Experience
Essential
- Previous Customer service experience
- Previous Telephone service experience
Desirable
- Experience of working in a hospital
Knowledge
Essential
- NHS Constitution
- IT Literate
Desirable
- Trust vision values and strategic objectives
Sills
Essential
- Excellent communication
- Team working
- Organised
Desirable
- Knowledge of equality and diversity
Qualifications
Essential
- Educated to GCSE level
- Previous Administrative work
- Good keyboard skills
Desirable
- Work experience in NHS
- Conflict resolution training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
