Job summary
The post holder will provide professional, high-quality reception support to the Trust's inpatient department and clinical areas. To act as the first point of contact for all patients and visitors. Provide administrative support for the clinical staff. To be proficient on the hospital computer systems as required.
The Orthopaedic Ward Clerk/Receptionist plays a key administrative and front-facing role within the orthopaedic ward, ensuring the efficient coordination of ward activities and contributing to delivering high-quality patient care. Acting as the first point of contact for patients, relatives, and visitors, the postholder will provide a professional and welcoming reception service while delivering essential administrative support to the clinical team.
Working closely with nursing staff, doctors, allied health professionals, and other departments, the ward clerk/receptionist is responsible for maintaining accurate patient records, coordinating admissions and discharges, handling telephone and face-to-face enquiries, and supporting the day-to-day operational needs of the ward.
This role requires excellent communication and organisational skills, attention to detail, and the ability to remain calm and efficient in a busy clinical environment. Discretion and respect for patient confidentiality are essential at all times.
Main duties of the job
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Arrange interpreters for patients, as appropriate, in liaison with nursing staff.
Deal tactfully with patients and their relatives.
Liaise with patient transport and ensure transport staff know where to take or collect the patient.
Inform the discharge lounge if transport patients are being transferred to the lounge.
Ensure patients waiting for transport are kept comfortable with drinks and food.
Ensure that reception areas are clean, tidy and well maintained.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Maintain accurate and up-to-date patient records using hospital information systems.
Prepare and file patient notes, admission and discharge documentation, and other relevant paperwork.
Support the team with arranging appointments, investigations, and follow-up clinics.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Arrange interpreters for patients, as appropriate, in liaison with nursing staff.
Deal tactfully with patients and their relatives.
Liaise with patient transport and ensure transport staff know where to take or collect the patient.
Inform the discharge lounge if transport patients are being transferred to the lounge.
Ensure patients waiting for transport are kept comfortable with drinks and food.
Ensure that reception areas are clean, tidy, and well maintained.
Act as a communication link between nursing staff, medical teams, patients, and relatives.
Relay messages and information accurately and promptly.
Liaise with other departments, such as radiology, physiotherapy, and pharmacy.
Input patient data into electronic systems accurately.
Track investigations, results, and appointments.
Maintain confidentiality and adhere to data protection policies at all times.
Monitor and maintain stock levels of ward stationery and forms.
Order supplies when necessary to ensure administrative processes run smoothly.
Provide clerical assistance to ward managers and nursing staff.
Assist with audits, reports, and other administrative projects as required.
Job description
Job responsibilities
Maintain accurate and up-to-date patient records using hospital information systems.
Prepare and file patient notes, admission and discharge documentation, and other relevant paperwork.
Support the team with arranging appointments, investigations, and follow-up clinics.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Arrange interpreters for patients, as appropriate, in liaison with nursing staff.
Deal tactfully with patients and their relatives.
Liaise with patient transport and ensure transport staff know where to take or collect the patient.
Inform the discharge lounge if transport patients are being transferred to the lounge.
Ensure patients waiting for transport are kept comfortable with drinks and food.
Ensure that reception areas are clean, tidy, and well maintained.
Act as a communication link between nursing staff, medical teams, patients, and relatives.
Relay messages and information accurately and promptly.
Liaise with other departments, such as radiology, physiotherapy, and pharmacy.
Input patient data into electronic systems accurately.
Track investigations, results, and appointments.
Maintain confidentiality and adhere to data protection policies at all times.
Monitor and maintain stock levels of ward stationery and forms.
Order supplies when necessary to ensure administrative processes run smoothly.
Provide clerical assistance to ward managers and nursing staff.
Assist with audits, reports, and other administrative projects as required.
Person Specification
Qualification, Experience, & Knowledge.
Essential
- Good general level of education (e.g. GCSEs or equivalent) including English and Maths.
- Previous administrative or clerical experience in a healthcare or customer-facing environment.
- Experience of using computer systems and data entry.
- Understanding of the importance of patient confidentiality and data protection.
- Basic understanding of the role of a hospital ward and multidisciplinary team.
Desirable
- NVQ Level 2 or 3 in Business Administration or equivalent.
- Experience working in an NHS or hospital ward setting.
- Experience using NHS systems (e.g. Cerner, EPIC, Medway, PAS).
- Awareness of the role of orthopaedic services in a hospital setting.
Skills, abilities & personal qualities
Essential
- Excellent verbal and written communication skills & ability to work accurately with attention to detail.
- Good organisational and time management skills.
- Ability to work as part of a team and independently & willingness to be flexible and adapt to changing priorities.
- Understanding of the importance of patient confidentiality and data protection.
- Professional, courteous, and approachable manner & able to remain calm under pressure and in busy environments.
Desirable
- Ability to prioritise workload effectively in a fast-paced environment.
- Knowledge of medical terminology.
Person Specification
Qualification, Experience, & Knowledge.
Essential
- Good general level of education (e.g. GCSEs or equivalent) including English and Maths.
- Previous administrative or clerical experience in a healthcare or customer-facing environment.
- Experience of using computer systems and data entry.
- Understanding of the importance of patient confidentiality and data protection.
- Basic understanding of the role of a hospital ward and multidisciplinary team.
Desirable
- NVQ Level 2 or 3 in Business Administration or equivalent.
- Experience working in an NHS or hospital ward setting.
- Experience using NHS systems (e.g. Cerner, EPIC, Medway, PAS).
- Awareness of the role of orthopaedic services in a hospital setting.
Skills, abilities & personal qualities
Essential
- Excellent verbal and written communication skills & ability to work accurately with attention to detail.
- Good organisational and time management skills.
- Ability to work as part of a team and independently & willingness to be flexible and adapt to changing priorities.
- Understanding of the importance of patient confidentiality and data protection.
- Professional, courteous, and approachable manner & able to remain calm under pressure and in busy environments.
Desirable
- Ability to prioritise workload effectively in a fast-paced environment.
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
