Job summary
An exciting opportunity exists within Estates and Facilities support services for a enthusiastic person to help developing service standards across the division. The post would be based at St. Peter's Hospital and the successful applicant would be required to work a standard 37.5 hour week excluding weekends, some flexibility may be required on very rare occasions.
Estates & Facilities provide extensive infrastructure and support services to underpin Trust operations. The role requires excellent communication skills to liaise and work with external and internal stakeholders to drive improvement Estates & Facilities in consultation with internal and external stakeholders. The work will include managing results of audits, assessments and returns ensuring action plans are created and managed within the framework.
Collecting and/or collating information required for compliance, SLA or KPI reporting. Drafting and producing regular reports as required. Identifying and escalating issues with the potential to have a negative impact on statutory obligations, Trust reputation, finance and patient experience. Experience of working in this environment is desirable but not essential and the post holder will be supported to develop skills through appraisal and supervision.
Main duties of the job
The role provides management, oversight, assurance, and reporting on Estates & Facilities services. examples include the management of Service Level Agreements (SLA's) Business Continuity Plans (BCP's) Key Performance Indicators (KPI's) and action plans derived from internal / external audits. Reporting back both at Divisional and organisational levels on progress with the overall goal of managing resources efficiently in order to meet agreed levels and standards.
Delivering specific projects that are identified from audits etc and managing them from start to finish including financial commitments. Developing a good knowledge of the hospital site(s) including key infrastructure and the nature of soft services provided that helps inform their decision making and evidences actions. Provide leadership within the Division combining the resources, where required, of Estates & Facilities.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Overseeing quality assurance initiatives supporting service leads with delivering agreed service development outcomes.
Managing quality assessment initiatives and returns included PLACE, PLACE Lite, ERIC, and PAM etc ensuring robust plans are in place to manage the outcomes.
Assessing evidence-based reports in terms of accuracy and legibility for internal and external stakeholders.
Leading the implementation of change management programmes and key projects to ensure service objectives are met. Conducting assessments where required to provide underpinning evidence
Ensuring policies, risk assessments and operating procedures are in place for Estates Operational Services and Facilities Support Services and monitoring / reporting on compliance.
Developing strategies for continuous improvement to ensure statutory obligations are met or where, the evidence shows otherwise.
Ensuring all services are delivered safely and in line with all relevant legislation, policies, NHS National Standards of Cleanliness, and HTM guidance through internal auditing processes.
Implementing and measuring performance standards for Estates Operational Services and Facilities Support Services
Manage budgets, and resources under your discipline.
Manage service level agreements, quality, complaints and KPIs with our customers.
Carry out such duties as may be delegated by the Risk Development Manager, providing management cover when the Risk Development Manager is on leave.
Ensure effective communication and collaboration with specialities and non-specialties alike, negotiating and coordinating contractors, supplies, statutory agencies, utility companies. Ability to exchange information with all.
Manage and co-ordinate rectification plans taking full responsibility for successful delivery or if not report issues outstanding for further discussion / action.
Undertake continuous professional development and training to enhance / improve skills and knowledge ., capabilities and crafts / engineering knowledge.
Job description
Job responsibilities
Overseeing quality assurance initiatives supporting service leads with delivering agreed service development outcomes.
Managing quality assessment initiatives and returns included PLACE, PLACE Lite, ERIC, and PAM etc ensuring robust plans are in place to manage the outcomes.
Assessing evidence-based reports in terms of accuracy and legibility for internal and external stakeholders.
Leading the implementation of change management programmes and key projects to ensure service objectives are met. Conducting assessments where required to provide underpinning evidence
Ensuring policies, risk assessments and operating procedures are in place for Estates Operational Services and Facilities Support Services and monitoring / reporting on compliance.
Developing strategies for continuous improvement to ensure statutory obligations are met or where, the evidence shows otherwise.
Ensuring all services are delivered safely and in line with all relevant legislation, policies, NHS National Standards of Cleanliness, and HTM guidance through internal auditing processes.
Implementing and measuring performance standards for Estates Operational Services and Facilities Support Services
Manage budgets, and resources under your discipline.
Manage service level agreements, quality, complaints and KPIs with our customers.
Carry out such duties as may be delegated by the Risk Development Manager, providing management cover when the Risk Development Manager is on leave.
Ensure effective communication and collaboration with specialities and non-specialties alike, negotiating and coordinating contractors, supplies, statutory agencies, utility companies. Ability to exchange information with all.
Manage and co-ordinate rectification plans taking full responsibility for successful delivery or if not report issues outstanding for further discussion / action.
Undertake continuous professional development and training to enhance / improve skills and knowledge ., capabilities and crafts / engineering knowledge.
Person Specification
Qualifications
Essential
- Degree or equivalent experience plus further training and experience to post graduate diploma level equivalent
Experience
Essential
- Significant experience of having worked in a relevant or similar environment & Experience of quality and assurance methods
Desirable
- Experience of working in a healthcare or industrial or field based infrastructure role
Knowledge
Essential
- National Rules, Standards and Regulations (can be evidenced through relevant training courses or accreditations)
- Trade / Profession Specific
- Best practice and procedures (can be evidenced through citation)
- Practical application of training / education / experience (May be evidenced through the sitting of a test, or by provision of previous work examples or portfolio's)
Desirable
- Knowledge of Healthcare Technical Memorandums
- Knowledge of SFG-20 based maintenance procedures.
Skills
Essential
- Effective communication to ensure high standards of care, treatment, service or support as appropriate to your role
- Customer focused
- Computer literate with an ability to competently use as a minimum - Microsoft Word, Excel, PowerPoint and Outlook.
- Interpret written or verbal instruction sets to deliver a physical result or task.
- Create specifications, schematics and schedules
Other
Essential
- Ability to travel between Trust sites
- Possess a full clean driving licence or be in the process of attaining a full clean driving licence; with one being attained within the first year of employment (and maintained for the duration of employment)
- Ability to be flexible to meet the needs of the team, the service, and the Trust
- Ability to meet the manual handling requirements associated with the normal activities associated with both the primary and secondary trades / professions
Person Specification
Qualifications
Essential
- Degree or equivalent experience plus further training and experience to post graduate diploma level equivalent
Experience
Essential
- Significant experience of having worked in a relevant or similar environment & Experience of quality and assurance methods
Desirable
- Experience of working in a healthcare or industrial or field based infrastructure role
Knowledge
Essential
- National Rules, Standards and Regulations (can be evidenced through relevant training courses or accreditations)
- Trade / Profession Specific
- Best practice and procedures (can be evidenced through citation)
- Practical application of training / education / experience (May be evidenced through the sitting of a test, or by provision of previous work examples or portfolio's)
Desirable
- Knowledge of Healthcare Technical Memorandums
- Knowledge of SFG-20 based maintenance procedures.
Skills
Essential
- Effective communication to ensure high standards of care, treatment, service or support as appropriate to your role
- Customer focused
- Computer literate with an ability to competently use as a minimum - Microsoft Word, Excel, PowerPoint and Outlook.
- Interpret written or verbal instruction sets to deliver a physical result or task.
- Create specifications, schematics and schedules
Other
Essential
- Ability to travel between Trust sites
- Possess a full clean driving licence or be in the process of attaining a full clean driving licence; with one being attained within the first year of employment (and maintained for the duration of employment)
- Ability to be flexible to meet the needs of the team, the service, and the Trust
- Ability to meet the manual handling requirements associated with the normal activities associated with both the primary and secondary trades / professions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
