Job summary
We are excited to be in a position to offer a permanent Band 4 post for a Clinical Office Coordinator to join our Outpatient Team within the iMSK; in Orthopaedics. The post will be 37.5 hours a week, Monday to Friday. The post includes general office duties, whilst closely working alongside our Consultants and the rest of our team to provide excellent service to our patients. This role would also require from the candidate a good understanding of ACP templates, adding and removing clinics.
The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.An understanding of the 18-week patient pathway is essential, further training will be given. You will be required to use a number of systems including Cerner, QlikView, CRIS and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided. To provide accurate updates to Clinical Rota's.
Main duties of the job
You will be the point of contact for Triage Team, taking a large volume of queries, some of which can be very demanding. Able to stay calm under extreme pressure. Work in a large team with many personalities. Good understanding of 18-week Pathway would be essential as tracking patients would be expected at all time.
We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a team player with the ability to juggle many requests at any one time.
The candidate needs to be reliable, empathetic with an advanced level of computer skills and good time keeping.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Overview of Responsibilities :
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway.
To maintain a high standard of quality in providing an appointments service; supporting patients and professionals.
To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives.
- To be responsible for transcribing of dictation letters using Dictate-IT software.
- Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on PAS. Dispose of outstanding uncashed clinic outcomes on PAS.
To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway.
- Luna (PTL) on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
- To highlight any potential breaches or delays in the patients pathway to the Team Leader, Admin Manager according to the Trusts escalation policy.
- Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms).
- To liaise with & support the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
- To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.
- Attend regular team meetings arranged by Team Leader.
- Deal with patient queries effectively written and via telephone/email.
- To ensure booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team
Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
- When booking or changing appointments, to be aware of the agreed Divisions wait to first appointment, of RTT waits, and of the Joint Access Policy.
Job description
Job responsibilities
Overview of Responsibilities :
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway.
To maintain a high standard of quality in providing an appointments service; supporting patients and professionals.
To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives.
- To be responsible for transcribing of dictation letters using Dictate-IT software.
- Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on PAS. Dispose of outstanding uncashed clinic outcomes on PAS.
To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway.
- Luna (PTL) on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
- To highlight any potential breaches or delays in the patients pathway to the Team Leader, Admin Manager according to the Trusts escalation policy.
- Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms).
- To liaise with & support the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
- To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.
- Attend regular team meetings arranged by Team Leader.
- Deal with patient queries effectively written and via telephone/email.
- To ensure booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team
Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
- When booking or changing appointments, to be aware of the agreed Divisions wait to first appointment, of RTT waits, and of the Joint Access Policy.
Person Specification
Knowledge
Essential
- oAlways puts patients first oCustomer service focus oWilling and able to take personal responsibility oDemonstrates passion for excellence oSeeks out and takes opportunities for improving the service offered oTakes pride in their work and their team oFlexible in their attitudes and behaviours to support team working and delivery of objectives oRespects, values and cares for others oSupports learning and development of self and others oSupports and promotes equality and diversity
Experience
Essential
- o Always puts patients first o Customer service focus o Willing and able to take personal responsibility o Demonstrates passion for excellence o Seeks out and takes opportunities for improving the service offered o Takes pride in their work and their team o Flexible in their attitudes and behaviours to support team working and delivery of objectives o Respects, values and cares for others o Supports learning and development of self and others o Supports and promotes equality and diversity
Person Specification
Knowledge
Essential
- oAlways puts patients first oCustomer service focus oWilling and able to take personal responsibility oDemonstrates passion for excellence oSeeks out and takes opportunities for improving the service offered oTakes pride in their work and their team oFlexible in their attitudes and behaviours to support team working and delivery of objectives oRespects, values and cares for others oSupports learning and development of self and others oSupports and promotes equality and diversity
Experience
Essential
- o Always puts patients first o Customer service focus o Willing and able to take personal responsibility o Demonstrates passion for excellence o Seeks out and takes opportunities for improving the service offered o Takes pride in their work and their team o Flexible in their attitudes and behaviours to support team working and delivery of objectives o Respects, values and cares for others o Supports learning and development of self and others o Supports and promotes equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
