Job summary
An exciting opportunity has arisen for a one year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at ASPH. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.
The successful candidate will oversee the smooth running of the patient pathway, including effective management of performance targets for the 18 weeks RTT, cancer targets and 28 day rebooking.
Also the line management of the Band 5 Clinical Office Team Leaders and Central Booking Officers.
Main duties of the job
- To work alongside the Service Manager with daily management of PTLs to ensure delivery of RTT and cancer and theatre re-booking targets.
- To arrange additional capacity for services as required ensuring performance targets are met.
- To support the daily operational and business management of the department.
- To support the Service Manager to ensure that the medical rotas are completed six weeks in advance and distributed accordingly.
- To deputise for the Service Manager as appropriate, including contribution to surgical bed management.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
Operational ManagementAssisting with the co-ordination of Patient Tracking List (PTL) meetings, which involves:
- Understanding performance at a patient level
- Identifying the necessary action points and delegating to the appropriate staff members accordingly
- Following up on all actions from previous meetings
- Escalating to the Service Manager as appropriate
- Manage clinic capacity whilst proactively preventing two-week rule and 18 week breaches. Request additional clinics as necessary, liaising directly with the Consultants, Doctors, Matron and Sisters, to arrange availability of staff
- Attend cancer PTL meetings, taking responsibility for completing actions to ensure patients are fast tracked through their pathway to prevent non-compliance with cancer targets
- Undertake weekly breach analysis, escalating trends to the Service Manager
- To ensure that the Trusts Patient Access Policy is adhered to in everyday working practice
- Support the infrastructure which measures performance within the service / division (including RTT reports, e-referrals, and outpatient new to follow up ratios)
- To work closely with the CBO Coordinators and Appointment Centre to ensure any activity changes are managed smoothly and effectively
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
Operational ManagementAssisting with the co-ordination of Patient Tracking List (PTL) meetings, which involves:
- Understanding performance at a patient level
- Identifying the necessary action points and delegating to the appropriate staff members accordingly
- Following up on all actions from previous meetings
- Escalating to the Service Manager as appropriate
- Manage clinic capacity whilst proactively preventing two-week rule and 18 week breaches. Request additional clinics as necessary, liaising directly with the Consultants, Doctors, Matron and Sisters, to arrange availability of staff
- Attend cancer PTL meetings, taking responsibility for completing actions to ensure patients are fast tracked through their pathway to prevent non-compliance with cancer targets
- Undertake weekly breach analysis, escalating trends to the Service Manager
- To ensure that the Trusts Patient Access Policy is adhered to in everyday working practice
- Support the infrastructure which measures performance within the service / division (including RTT reports, e-referrals, and outpatient new to follow up ratios)
- To work closely with the CBO Coordinators and Appointment Centre to ensure any activity changes are managed smoothly and effectively
Person Specification
Qualifications and Further Training
Essential
- Educated to degree level or evidence of equivalent level of ability/NHS experience.
- Evidence of management/leadership courses.
Experience
Essential
- Evidence of managing a specific piece of work from initiation to conclusion
- Understanding of the management of NHS waiting lists
- Managing staff, and using HR policies
- Managing conflicting demands and workload pressures - effective prioritisation
Desirable
- Health Service Management
Knowledge
Essential
- Working knowledge of 18 week pathways and cancer pathways.
- Understanding HR policies
Desirable
- Understanding of rota planning and rota implementation
Skills
Essential
- Excellent presentation, verbal and written communication skills
- Able to provide a customer focussed service
Person Specification
Qualifications and Further Training
Essential
- Educated to degree level or evidence of equivalent level of ability/NHS experience.
- Evidence of management/leadership courses.
Experience
Essential
- Evidence of managing a specific piece of work from initiation to conclusion
- Understanding of the management of NHS waiting lists
- Managing staff, and using HR policies
- Managing conflicting demands and workload pressures - effective prioritisation
Desirable
- Health Service Management
Knowledge
Essential
- Working knowledge of 18 week pathways and cancer pathways.
- Understanding HR policies
Desirable
- Understanding of rota planning and rota implementation
Skills
Essential
- Excellent presentation, verbal and written communication skills
- Able to provide a customer focussed service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
