Ashford & St. Peter's Hospitals NHS Foundation Trust

Central Booking Officer - Upper GI and Bariatrics

This job is now closed

Job summary

Do you have a passion for helping others on a daily basis while working in fun, fast paced team? Then you may be exactly who we are looking for! An exciting opportunity to join a well-established, friendly, and experienced administrative team has arisen within the Bariatrics, Upper GI & General Surgery at Ashford and St Peter's Hospital. The post will be of interest to those who are passionate about patient care and providing a high-quality experience. The post will provide an extensive opportunity to build and develop skills required to move forward to a more senior role. The successful candidate will be joining a supportive, forward-thinking department which values individual wellbeing, teamwork and a positive approach.

The role will involve day to day scheduling of the theatre and diagnostic operating lists. You will be a valued member of the team responsible for managing patient queries, appointments, and assist with training and troubleshooting when required. The Central Booking Coordinators act as an essential point of contact for a wide variety of stakeholders including Nurses, Consultants, Administrative Staff, and all patients waiting for outpatient procedures and operations.

Main duties of the job

The Central Booking Officer will provide a fast and efficient service which allows patients surgical procedures to be booked.

Main duties of the job include the following:-

Using LUNA on a daily basis, liaise with Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner
To manage theatre lists, bookings, and cancellations
For all internal C2C referrals, responsible for raising C2C form and submitting it to appropriate specialty within 48 hours of referral
To highlight any potential breaches or delays in the patient's pathway to the Assistant Service Manager
Attend regular team meetings arranged by ASM/ Team Leader (e.g. PTL meetings)
To be independently responsible for, and actively manage waiting lists, and theatre lists
To ensure that the relevant kit and surgical equipment for particular procedures are arranged
To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates
Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations
Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result
To use new working systems within the Clinical Office to promote an efficient service

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

Excellent pension scheme and annual leave entitlement
On-site Nurseries
On-site staff cafes
On-site parking
Support in career development
Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:www.asph-careers.org

Date posted

20 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year pa, inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC9917-SK

Job locations

Ashford and St. Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Job description

Job responsibilities

1. The post holder will manage elective Booking for Consultants and Registrars working to clearly defined policies.

2. To be responsible for managing the patient waiting lists ensuring patients are dated within their waiting time breach dates.

3. To be responsible for organising operation dates with patients in strict order of the waiting list, taking into account case mi, instrument availability, age medication, surgeon etc.

4. To be responsible for managing the rebooking of patients if there are cancelled operations ensuring the relevant Trust policies are followed when re-booking patients (for example28 day rule).

5. In addition to own workload the post holder will be expected to provide cover for colleagues in the office during annual leave, sick leave and during busy periods where there is an imbalance of work.

Job description

Job responsibilities

1. The post holder will manage elective Booking for Consultants and Registrars working to clearly defined policies.

2. To be responsible for managing the patient waiting lists ensuring patients are dated within their waiting time breach dates.

3. To be responsible for organising operation dates with patients in strict order of the waiting list, taking into account case mi, instrument availability, age medication, surgeon etc.

4. To be responsible for managing the rebooking of patients if there are cancelled operations ensuring the relevant Trust policies are followed when re-booking patients (for example28 day rule).

Person Specification

Attitude, Behaviour and Values

Essential

4 Ps - patient first, personal responsibility, pride in our team, passion for excellence
Seeks out and takes opportunities for improving the service offered
Flexible and can manage workload
Respects, values and cares for others

Qualifications and Further Training

Essential

A level or equivalent experience or NVQ3 Administration
English GSCE grade C or equivalent

Desirable

IT qualification

Experience

Essential

Experience managing and organizing own workload.
Experience within an environment undergoing change.
Experience of working within a busy office environment, and dealing with conflicting demands.
Good written and verbal communication skills
Able to deal sensitively and tactfully with all contacts and maintain confidentiality.

Desirable

An understanding of the present issues facing the NHS.

Knowledge

Essential

Trust vision, values and strategic objectives and key work programs.
Comprehensive knowledge of hospital procedures; and waiting list management.
Different computer systems within the Trust

Person Specification

Attitude, Behaviour and Values

Essential

4 Ps - patient first, personal responsibility, pride in our team, passion for excellence
Seeks out and takes opportunities for improving the service offered
Flexible and can manage workload
Respects, values and cares for others

Qualifications and Further Training

Essential

A level or equivalent experience or NVQ3 Administration
English GSCE grade C or equivalent

Desirable

IT qualification

Experience

Essential

Experience managing and organizing own workload.
Experience within an environment undergoing change.
Experience of working within a busy office environment, and dealing with conflicting demands.
Good written and verbal communication skills
Able to deal sensitively and tactfully with all contacts and maintain confidentiality.

Desirable

An understanding of the present issues facing the NHS.

Knowledge

Essential

Trust vision, values and strategic objectives and key work programs.
Comprehensive knowledge of hospital procedures; and waiting list management.
Different computer systems within the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St. Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Ashford and St. Peters Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)