Receptionist, Urology Centre

Ashford & St. Peter's Hospitals NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a Receptionist to join our Urology team at Ashford and St Peter's Hospitals. The post includes covering the reception in the Urology Centre and general office duties, and to provide an excellent administrative service to our patients.Good administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail.You will be required to use a number of systems including Surrey Safe Care (Cerner). Previous experience of these systems is desirable, but not essential, as training will be provided.For more information contact:Chris Tolland Clinical Office Team LeaderTel : 01932 722987Email: christine.tolland@nhs.net

Main duties of the job

To ensure that all patients, visitors and staff are greeted in a friendly, welcoming and efficient manner.

Using Cerner/SSC to update patient details and register patient attendance.

To follow necessary procedures to ensure clinical / nursing staff are aware of a patient's arrival. Patients will be directed to the correct waiting area by reception staff.

Ensure all appointments are in the correct episodes and make corrections if necessary.

Escalate to services where outcomes & attendances have not been recorded.

To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients' relatives, staff and other healthcare colleagues on appointments and other Trust Services.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Date posted

26 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year pa inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC7545-SK

Job locations

St. Peter's Hospital

Guildford Road

Chertsey, Surrey

KT16 0PZ

Job description

Job responsibilities

Using Cerner/SSC to update patient details and register patient attendance.To follow necessary procedures to ensure clinical / nursing staff are aware of a patients arrival. Patients will be directed to the correct waiting area by reception staff.Ensure all appointments are in the correct episodes and make corrections if necessary.Escalate to services where outcomes & attendances have not been recorded.To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services.To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to GCSE 'C' standard, or equivalent, including English and Maths.

Experience

Essential

Administration / Reception experience. Customer Service experience. oTelephone and face-to-face contact with clients and other people at all levels.

Desirable

oExperience of working within the NHS or other Health industries.

Attitude, Behaviour and Values

Essential

Customer service focus. Always puts patients first. Willing and able to take personal responsibility. Demonstrates passion for excellence. Supports and promotes equality and diversity

Skills

Essential

oFamiliar with Microsoft Office. Excellent communication skills. Ability to empathise and reassure patients. Problem solving and initiative. Calm, confident and able to work well under pressure.

Person Specification

Qualifications

Essential

Educated to GCSE 'C' standard, or equivalent, including English and Maths.

Experience

Essential

Administration / Reception experience. Customer Service experience. oTelephone and face-to-face contact with clients and other people at all levels.

Desirable

oExperience of working within the NHS or other Health industries.

Attitude, Behaviour and Values

Essential

Customer service focus. Always puts patients first. Willing and able to take personal responsibility. Demonstrates passion for excellence. Supports and promotes equality and diversity

Skills

Essential

oFamiliar with Microsoft Office. Excellent communication skills. Ability to empathise and reassure patients. Problem solving and initiative. Calm, confident and able to work well under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.