Assistant Service Manager, Surgery

Ashford & St. Peter's Hospitals NHS Foundation Trust

The closing date is 07 July 2024

Job summary

An exciting opportunity for an Assistant Service Manager has arisen within the General Surgical Division at Ashford and St Peter's NHS Foundation Trust.

The role will be working alongside the General Manager for Urology, Vascular, Plastics, and Surgical Junior Doctors, providing operational management and leadership across the services portfolio. The role is varied, challenging and with great opportunities to develop new skills, experience and knowledge. This includes leading on several important service developments to help improve the efficiency and quality of the healthcare services we provide, including the recent implementation of robotic surgery.

This opportunity also provides excellent development for someone wishing to progress within an operational management career. The ideal candidate must be proactive, work autonomously, yet work well within a large team environment. You must be able to problem solve and build strong working relationships with a variety of internal and external stakeholders, always maintaining a "patients first" approach. A 'can-do' attitude and "thinking outside of the box" is a must. The ideal candidate must be willing to push themselves and take on new challenges. As this is a fast based role, the ability to adapt and be flexible is essential.

Main duties of the job

Key responsibilities for this role are:o Day to day operational management of the Urology, Vascular, Plastics, and Surgical Junior Doctors serviceso Deputizing on behalf of the General Manager of the above serviceo Support the delivery of strong performance against local and national KPIso Line Management of Clinical Office Team Leader and other admin staffo Ensure efficient use of resources - clinics, theatre lists and clinician's timeo Support the Divisional Chief Nurse in ensuring quality metrics are in line - mandatory training, appraisals, complaints and PALSo Manage and support cancer and 18 week and cancer performanceo Supporting and keeping a large team well being a priority

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,162 to £44,629 a year pa, inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC1719-SK

Job locations

Ashford and St Peter's Hospitals

Guildford Road

Chertsey

KT16 0PZ

Job description

Job responsibilities

Please carefully read the Job Description and Person Specification for detailed information about the role. This includes key areas of responsibility and required levels of experience, qualification and skills.

For further information about this post, please contact Chere.MacBain@nhs.net

Job description

Job responsibilities

For further information about this post, please contact Chere.MacBain@nhs.net

Person Specification

Qualifications

Essential

Educated to degree level or evidence of equivalent level of ability/NHS experience or Post-Graduate Diploma in Management
Evidence of continuing professional development
A postgraduate qualification in healthcare management (or actively studying for) is desirable

Experience

Essential

Understanding and experience of NHS waiting lists
Awareness of demand and capacity modelling
Previous experience of staff management and leading a team
Experience of working in NHS or public sector
Experience of working in multidisciplinary teams
Experience of contributing to Standard Operating Procedures
Experience of managing a project
Working with an NHS service which has 'admitted' and 'non-admitted' pathways is desirable

Knowledge

Essential

NHS Constitution
Trust vision, values, strategic objectives and key work programmes
Knowledge and understanding of the key aspects of current NHS Policy including Agenda for Change and key performance targets
Understanding of the key issues in relation to the European Working Time Directive
Knowledge of Cerner, other hospital IT systems
Proficient knowledge of Microsoft Word and Excel

Skills

Essential

Good interpersonal, oral and written skills including chairing team meetings and writing reports
Ability to demonstrate leadership and motivate staff members in a team
Numerate, with excellent analytical skills and ability to understand and produce statistical information to use in problem solving
Pays careful attention to detail
Ability to negotiate with and influence staff at all levels
Ability to manage time and priorities, dealing with frequent interruptions
Ability to deal with confidential and stressful situations sensitively
Ability to diplomatically handle confidential and stressful situations and sometimes difficult individuals
Ability to work on own in pursuit of team objectives
Positive and motivated
Stakeholder engagement and negotiation

Person Specification

Qualifications

Essential

Educated to degree level or evidence of equivalent level of ability/NHS experience or Post-Graduate Diploma in Management
Evidence of continuing professional development
A postgraduate qualification in healthcare management (or actively studying for) is desirable

Experience

Essential

Understanding and experience of NHS waiting lists
Awareness of demand and capacity modelling
Previous experience of staff management and leading a team
Experience of working in NHS or public sector
Experience of working in multidisciplinary teams
Experience of contributing to Standard Operating Procedures
Experience of managing a project
Working with an NHS service which has 'admitted' and 'non-admitted' pathways is desirable

Knowledge

Essential

NHS Constitution
Trust vision, values, strategic objectives and key work programmes
Knowledge and understanding of the key aspects of current NHS Policy including Agenda for Change and key performance targets
Understanding of the key issues in relation to the European Working Time Directive
Knowledge of Cerner, other hospital IT systems
Proficient knowledge of Microsoft Word and Excel

Skills

Essential

Good interpersonal, oral and written skills including chairing team meetings and writing reports
Ability to demonstrate leadership and motivate staff members in a team
Numerate, with excellent analytical skills and ability to understand and produce statistical information to use in problem solving
Pays careful attention to detail
Ability to negotiate with and influence staff at all levels
Ability to manage time and priorities, dealing with frequent interruptions
Ability to deal with confidential and stressful situations sensitively
Ability to diplomatically handle confidential and stressful situations and sometimes difficult individuals
Ability to work on own in pursuit of team objectives
Positive and motivated
Stakeholder engagement and negotiation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.