Job summary
Applications are invited for an exceptional candidate with interest in Urgent and Emergency Care to join our team. This is a full-time role that is primarily based in the Emergency Department at St. Peter's Hospital, assisting with the daily operations of and support the delivery of the Urgent and Emergency Care service.
The successful candidate will be organised, motivated and responsive with excellent interpersonal, communication and analytical skills and an understanding of performance monitoring or delivery within an NHS setting.
Providing support to the Service Manager, General Manager and UEC Triumvirate by identifying pressures and making recommendations to the Service Manager on the required actions.
The Division manages the Urgent and Emergency Care Centre, which includes the Emergency Department, the Acute Medicine service and a multi-specialty Clinical Assessment Unit and expanded Same Day Emergency Care unit, which opened in August 2021. We also work closely with our partners to oversee the delivery of diverse services including the Urgent Treatment Centre, Acute Frailty service and Mental Health Liaison service.
This is an exciting opportunity for the right candidate to develop their skills and experience in a supportive but challenging and fast paced environment. If you are a dynamic self-starter with the ability, enthusiasm, and commitment to support us to continually improve the quality of the services that we deliver, we would like to hear from you.
Main duties of the job
Operational
To work with our Clinical team leaders to ensure data is submitted in line with relevant time scales and quality standards. To achieve this the post holder will need to:
Ensure that data is collected in line with operational requirements, liaising with teams to ensure appropriate arrangements are in place to capture the data required.
To develop and maintain a database to allow accurate data collection, analysis, and reporting.
Verify the accuracy and completeness of data collected to ensure the data is accurate.
Analyse performance, providing real-time feedback to the wider Trust.
Identify areas for improvement and underlying themes.
To provide education/training to staff on key performance indicators requirements
Operational
Responsible for the line management of delegated admin and secretarial staff, ensuring efficient and effective service delivery responding to variations in workload pressures.
Ensure compliance with legal requirements and Trust policies, including HR policies and procurement policies.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description
Job responsibilities
Business Planning/Service Development
- Support the Service Manager in the development of a service strategy in line with Trust Objectives and business plans / business cases.
- Analyse and utilise statistics and information to support the Service Managers, ADO and the Divisional Director in planning and decision making.
- Participate in service redesign events, including using LEAN methodology to facilitate service changes.
Financial Management
- Manage the resources effectively to ensure the responsibilities are delivered within existing resources. Take opportunities to improve financial performance, reporting systems and processes
- To deputise for the Service Manager in ordering and approve orders for stock/services for the department.
General management
- Support the investigation and response to complaints and incident reports in line with Trust policy.
- Assist the Service Managers and ADO to draw up policies and procedures for the service as required in response to and in line with Trust directives.
- Ensure effective communication with all multidisciplinary professions.
- Support the Division in development of services.
- Represent the Service Managers and the Division at meetings as required.
- Ensure Health and Safety issues are identified and addressed.
- Provide regular and ad hoc reports as required by the Service Managers / ADO
- Responsible for ones own continuous professional development.
- To undertake project work as requested by the Service Managers / ADO
- Provide effective leadership, motivation, performance management and development processes to achieve required results.
- Participate and encourage developments designed to enhance individual and team capacity and capability.
- Manage the A & C staff within delegated areas of responsibility.
- In conjunction with the Service Managers, promote a positive culture of learning, development and professionalism within the services, including the provision of training activities.
- Ensure that the performance development review process is implemented in accordance with Trust policy, with all staff having a personal development plan, to encourage a culture of life-long learning.
General responsibilities
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Job description
Job responsibilities
Business Planning/Service Development
- Support the Service Manager in the development of a service strategy in line with Trust Objectives and business plans / business cases.
- Analyse and utilise statistics and information to support the Service Managers, ADO and the Divisional Director in planning and decision making.
- Participate in service redesign events, including using LEAN methodology to facilitate service changes.
Financial Management
- Manage the resources effectively to ensure the responsibilities are delivered within existing resources. Take opportunities to improve financial performance, reporting systems and processes
- To deputise for the Service Manager in ordering and approve orders for stock/services for the department.
General management
- Support the investigation and response to complaints and incident reports in line with Trust policy.
- Assist the Service Managers and ADO to draw up policies and procedures for the service as required in response to and in line with Trust directives.
- Ensure effective communication with all multidisciplinary professions.
- Support the Division in development of services.
- Represent the Service Managers and the Division at meetings as required.
- Ensure Health and Safety issues are identified and addressed.
- Provide regular and ad hoc reports as required by the Service Managers / ADO
- Responsible for ones own continuous professional development.
- To undertake project work as requested by the Service Managers / ADO
- Provide effective leadership, motivation, performance management and development processes to achieve required results.
- Participate and encourage developments designed to enhance individual and team capacity and capability.
- Manage the A & C staff within delegated areas of responsibility.
- In conjunction with the Service Managers, promote a positive culture of learning, development and professionalism within the services, including the provision of training activities.
- Ensure that the performance development review process is implemented in accordance with Trust policy, with all staff having a personal development plan, to encourage a culture of life-long learning.
General responsibilities
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Experience
Essential
- Management and leadership experience
- Experience in identifying areas for improvement & supporting change
- Experience in data analysis and reporting
Desirable
- Developing and providing education and training
- Support in investigating complaints/incidents
Knowledge
Essential
- Trust values, 4Ps
- Knowledge and understanding of Key Performance Indicators/targets
Skills
Essential
- Evidence of customer/patient focused service
- Evidence of problem solving skills
- Evidence of developing relationships with different professional groups and team working
- Advanced computer skills (word, excel, outlook)
- Ability to work independently and prioritise own workload
- Effective communication skills
Person Specification
Experience
Essential
- Management and leadership experience
- Experience in identifying areas for improvement & supporting change
- Experience in data analysis and reporting
Desirable
- Developing and providing education and training
- Support in investigating complaints/incidents
Knowledge
Essential
- Trust values, 4Ps
- Knowledge and understanding of Key Performance Indicators/targets
Skills
Essential
- Evidence of customer/patient focused service
- Evidence of problem solving skills
- Evidence of developing relationships with different professional groups and team working
- Advanced computer skills (word, excel, outlook)
- Ability to work independently and prioritise own workload
- Effective communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
