Theatre Scheduler, Trauma & Orthopaedics

Ashford & St. Peter's Hospitals NHS Foundation Trust

This job is now closed

Job summary

The booking coordinator will provide a comprehensive bookingservice being conversant and knowledgeable in the intricacies ofthe specialty waiting lists. They will be expected to manage theirworkload and assist with training and troubleshooting whenrequired. The booking coordinator will act as an essential point ofcontact for all patients waiting for a surgical procedure, and play avital role in ensuring patients are booked in line with the Trust'saccess policy, enabling the Trust to meet national targets aroundwaiting times. The booking coordinator should exercise initiativeand carry out their duties in such a way as to make a direct andpositive contribution to the organisation. Using Cerner on a dailybasis. Keeping up to date with emails is imperative.

Main duties of the job

The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.

The constraints of the 18-Week Referral-To-Treatment pathway.

To maintain a high standard of quality in providing a service; supporting patients and professionals.

To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives

Using LUNA daily, liaising with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.

To highlight any potential breaches or delays in the patient's pathway to the Assistant Service Manager according to the Trust's escalation policy.

To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.

Deal with patient queries effectively written and via telephone/email.

To ensure booking of relevant clinical activity (e.g. procedures and managing patient pathways in conjunction with the Patient Pathway Team

Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,405 to £28,976 a year pa inc. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

323-AC5906-SK

Job locations

St Peters Hospital

Guildford Road

Chertsey

KT160PZ

Job description

Job responsibilities

Ensure patients are added to the waiting list within 3 working days of a decision to admitEnsure all patient details are up to date within Cerner to enable the patient to be contactedManage and organise Consultants waiting lists, identify problems, deal with them on own initiative, and strategically plan ownworkload.Ensure all offers of dates are recorded in Cerner.Ensure the appropriate RTT status is recorded in Cerner.Participate as a team member in the smooth day to day operational management of the Booking Office.Utilise LUNA/Cerner to manage patient waiting lists, and to enable the correct booking order of patients.Liaise directly with patients to book, cancel and reschedule any admission dates.Use new systems within the department to promote an efficient service.To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job ofthis grade and type of work.

Job description

Job responsibilities

Person Specification

essential

Essential

Skills- Essential Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the trust and the NHS: You have knowledge and awareness of diversity and human rights as appropriate to your role You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role

Desirable

o An understanding of the present issues facing the NHS

Essential

Desirable

Excellent knowledge of Hospital Information system Cerner o specialty clinical knowledge

Person Specification

essential

Essential

Skills- Essential Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the trust and the NHS: You have knowledge and awareness of diversity and human rights as appropriate to your role You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role

Desirable

o An understanding of the present issues facing the NHS

Essential

Desirable

Excellent knowledge of Hospital Information system Cerner o specialty clinical knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.