Receptionist, Ophthalmology

Ashford & St. Peter's Hospitals NHS Foundation Trust

This job is now closed

Job summary

We currently have an exciting opportunity for a forward-thinking, proactive and highly motivated Receptionist within our Ophthalmology Department.

You will be working on a busy Ophthalmology Reception based at Ashford Hospital and will be the first point of contact for patients and medical staff.

For this role you will need to be organised and have the ability to deal with busy clinics and demanding situations.

If you have strong customer service skills, excellent clerical and IT skills, and can communicate effectively with both patients and staff we look forward to hearing from you.

In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).

This is a part time position of 22.5 hours a week spread over 3 days in the working week.

If you would like to speak to someone regarding this post please see contact details provided.

Main duties of the job

Using Cerner/SSC to update patient details and register patient attendance.

To follow necessary procedures to ensure clinical / nursing staff are aware of the patient's arrival. Patients will be directed to the correct waiting area by reception staff.

Ensure all appointments are in the correct episodes and make corrections if necessary.

Escalate to services where outcomes & attendances have not been recorded.

To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient's relatives, staff and other healthcare colleagues on appointments and other Trust Services.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Date posted

25 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year pa, inc. HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

323-AC5031-SK

Job locations

Ashford Hospital

London Road

Ashford

TW15 3AA

Job description

Job responsibilities

To work as part of the team, that provides support to the Ophthalmology Department and assists staff in providing an effective service.

To act as the first point of contact for all Patients and Visitors to the Ophthalmology Department.

Provide administrative support for the Clinical staff and the Clinical Office Administration Team.

To be proficient on Cerner and other hospital computer systems as required.

To liaise with a cross-section and multi-disciplinary team of staff that delivers effective communication and up-to-date systems.

Job description

Job responsibilities

To work as part of the team, that provides support to the Ophthalmology Department and assists staff in providing an effective service.

To act as the first point of contact for all Patients and Visitors to the Ophthalmology Department.

Provide administrative support for the Clinical staff and the Clinical Office Administration Team.

To be proficient on Cerner and other hospital computer systems as required.

To liaise with a cross-section and multi-disciplinary team of staff that delivers effective communication and up-to-date systems.

Person Specification

Qualifications

Essential

English GCSE Grade C or equivalent/Computer skills

Experience

Essential

Administrator experience, experience and knowledge of software programs

Desirable

NHS experience/Software experience
Experience of working in a front line position with the general public

Knowledge

Essential

Trust vision, values and strategic objectives

Skills

Essential

Flexible and able to adapt to changing situations
Able to provide a customer focused service

Other requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy, treat patients, visitors, colleagues with respect.

Attitude, Behaviour and Values

Essential

Always puts patients first
Customer service focus
Willing and able to take personal responsibility
Demonstrates passion for excellence
Seeks out and takes opportunities for improving the service offered
Takes pride in their work and their team
Flexible in their attitudes and behaviours to support team working and delivery of objectives
Respects, values and cares for others
Supports learning and development of self and others
Supports and promotes equality and diversity

Person Specification

Qualifications

Essential

English GCSE Grade C or equivalent/Computer skills

Experience

Essential

Administrator experience, experience and knowledge of software programs

Desirable

NHS experience/Software experience
Experience of working in a front line position with the general public

Knowledge

Essential

Trust vision, values and strategic objectives

Skills

Essential

Flexible and able to adapt to changing situations
Able to provide a customer focused service

Other requirements

Essential

Able to demonstrate that you are honest, reliable and trustworthy, treat patients, visitors, colleagues with respect.

Attitude, Behaviour and Values

Essential

Always puts patients first
Customer service focus
Willing and able to take personal responsibility
Demonstrates passion for excellence
Seeks out and takes opportunities for improving the service offered
Takes pride in their work and their team
Flexible in their attitudes and behaviours to support team working and delivery of objectives
Respects, values and cares for others
Supports learning and development of self and others
Supports and promotes equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.