Job summary
We are currently have an exciting opportunity for a motivated and proactive health care assistant to work in Eye Outpatient clinics Ashford, St Peters and Woking.
The department runs daily clinics Monday to Friday. We see patients with various eye conditions.
Applications are welcome from Health care assistants, and those with little care sector experience.
Experiencing excellence care during an outpatient's appointment is our main driving force for the patients.
Informal visits are welcome.
Main duties of the job
The post holder will:
- Work as a Health Care Assistant in a department.
- Carry out assigned tasks involving direct care in support of and supervised by a registered nurse.
- Assisting the patient during their outpatient's appointment. Working in a team to run efficient clinics.
- Ability to learn new skills as this is a specialised area.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
A successful candidate should be able to assist patients during their appointments. Provide a welcoming environment and ensure the necessary booking in, paperwork/procedure carried out on patients arrival.
Chaperoning in clinics when required. Undertaking assigned tasks involving direct care, as directed by the nurse-in-charge, as per Department/Ward policies.
All activities are undertaken under the nurse in charge. Escorting patients to departments when needed. Assisting in personal care for some patients. Assisting and arranging transport of patients to their homes
To communicate to a registered nurse any relevant changes he/she observes in a patients condition. Assisting in Fire and resuscitation procedures. Assist clinicians during procedures/examinations.
Recognise and support the patients rights, cultural beliefs, values and attitudes. To undertake assigned tasks involving direct care, as directed by the nurse-in-charge, as per Department/Ward policies. Report any complaint / incident to the nurse-in-charge/registered nurse.
To ensure confidentiality at all times.
The working hours are Monday to Friday, within the hours of 7.30 to 7 pa 37.5 hrs. You will be expected to work cross site, Woking Community Hospital or St Peters or Hounslow.
Job description
Job responsibilities
A successful candidate should be able to assist patients during their appointments. Provide a welcoming environment and ensure the necessary booking in, paperwork/procedure carried out on patients arrival.
Chaperoning in clinics when required. Undertaking assigned tasks involving direct care, as directed by the nurse-in-charge, as per Department/Ward policies.
All activities are undertaken under the nurse in charge. Escorting patients to departments when needed. Assisting in personal care for some patients. Assisting and arranging transport of patients to their homes
To communicate to a registered nurse any relevant changes he/she observes in a patients condition. Assisting in Fire and resuscitation procedures. Assist clinicians during procedures/examinations.
Recognise and support the patients rights, cultural beliefs, values and attitudes. To undertake assigned tasks involving direct care, as directed by the nurse-in-charge, as per Department/Ward policies. Report any complaint / incident to the nurse-in-charge/registered nurse.
To ensure confidentiality at all times.
The working hours are Monday to Friday, within the hours of 7.30 to 7 pa 37.5 hrs. You will be expected to work cross site, Woking Community Hospital or St Peters or Hounslow.
Person Specification
Attitude, Behaviour & Values
Essential
- Must be able to demonstrate honesty, reliability and trustworthiness
Qualifications
Essential
- Good understanding of written and spoken English
Desirable
- Care Certificate, Level 2 Maths & English.
Experience
Essential
- Be able to demonstrate first hand patient/customer contact
- Some experience caring for people.
Desirable
- Previous experience in the role
Skills
Essential
- Excellent people, communication and telephone skills
- Ability to work without constant supervision and as part of a team
- To be organized and be able to work under pressure
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment and service or support as appropriate to your role.
- Patient facing roles - be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences.
- Able to provide a customer focussed service.
Person Specification
Attitude, Behaviour & Values
Essential
- Must be able to demonstrate honesty, reliability and trustworthiness
Qualifications
Essential
- Good understanding of written and spoken English
Desirable
- Care Certificate, Level 2 Maths & English.
Experience
Essential
- Be able to demonstrate first hand patient/customer contact
- Some experience caring for people.
Desirable
- Previous experience in the role
Skills
Essential
- Excellent people, communication and telephone skills
- Ability to work without constant supervision and as part of a team
- To be organized and be able to work under pressure
Desirable
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment and service or support as appropriate to your role.
- Patient facing roles - be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences.
- Able to provide a customer focussed service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
