Communications, Engagement and Experience Officer

Ashford & St. Peter's Hospitals NHS Foundation Trust

This job is now closed

Job summary

We have a fantastic opportunity for an enthusiastic Communications, Engagement and Experience (CEE) Officer. The role is part of our friendly and incredibly busy CEE Team at Ashford and St Peter's Hospitals NHS Foundation Trust and the North West Surrey Health and Care Alliance (NWSA).

This is a exciting opportunity to develop your communications skills in a fast-paced environment, where you'll be involved in public relations, media management, design, branding, digital content, engagement and strategy planning.

To be part of our team, you'll need bags of energy, lots of talent and the right level of experience. You'll need to be self-motivated and able to work in a fast-paced environment, where no two days are the same.

This role will be busy and varied and involve supporting the Senior Communications, Engagement and Experience Manager with a particular focus on external communications, social media and engagement.

Candidates will be able to understand complex issues and present them clearly to a wide range of different audiences, often to tight deadlines. We require someone who is a self-starting team player, who can prioritise a busy workload and help us deliver on our ambitious agenda.

In return, we will offer you a commitment to your development, the chance to really make a difference and put your skills fully into action. You will be part of an outstanding communications and engagement team that expands the traditional model of the NHS.

Main duties of the job

The Communications, Engagement and Experience Team plays a vital role in developing, implementing and evaluating communication strategies and plans to support the successful delivery of the Trust's and the NWSA strategic objectives and services. This post holder supports this team and will:

Promote at all times a positive image of the communications team and the wider Trust / NWSA.

Have excellent organisational skills and an eye for detail.

Support and manage communications, engagement and experience across the Trust and Alliance in alignment with the Alliance/ASPH vision, mission and aims.

Promote the Trust's and Alliance presence, good reputation and standing and ensure that all of our communications reflect the strategic direction and are consistent with our brands.

About us

You'll be working in a team that provides a significant function to a busy acute hospital trust but also to North West Surrey Health and Care Alliance (NWSA).

Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's in Chertsey, Surrey.

We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

North West Surrey Health and Care Alliance is a formal partnership of 11 key organisations across the Boroughs of Woking, Runnymede, Elmbridge and Spelthorne (circa 370,000 people) that all have an impact on the health, wellbeing and happiness of our local communities.

We are working together to tackle some of the most significant health and care challenges facing people in North West Surrey, transforming how we operate our services to meet the challenges posed to a 21st-century health system. We believe we can achieve more by working together and we are committed to joining up health and care services and considering all a person's health, wellbeing and social care needs.

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,828 to £36,311 a year pa, inc. HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

323-AC4936-SK

Job locations

St Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

Job description

Job responsibilities

Details of the full job description and person specification are available to view in the attached documents.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Job description

Job responsibilities

Details of the full job description and person specification are available to view in the attached documents.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent

Desirable

Professional qualification in communications or marketing and/or membership of a relevant professional body.

Experience

Essential

Experience of working in a communications, media, PR or marketing environment
Ability to work collaboratively within a team
Able to communicate with a variety of people and build effective relationships
Able to work as an individual and prioritise own workload
Imaginative - able to generate creative campaign ideas
IT literate with experience and knowledge of using the full package of Microsoft Office applications

Desirable

Experience of research and research methods
Experience of using InDesign and other Adobe packages
Experience of using Canva
Experience of working within the NHS or other public sector organisation

Knowledge and skills

Essential

IT skills including content management systems, spreadsheets and databases
Excellent communication skills, both written and oral
Strong organisational skills with the ability to multi task and prioritise work to often meet tight deadlines
Digital media skills, including an ability to manage social media content
Understanding of effective communications and public relations techniques
Excellent writing and editing skills, including the ability to tailor content and format to different audience needs

Desirable

Videography and Photography skills including basic online editing

Personal attributes

Essential

Ability to work flexibly (occasional evening or weekend work may be required)
Full driving licence and use of a car

Person Specification

Qualifications

Essential

Educated to degree level or equivalent

Desirable

Professional qualification in communications or marketing and/or membership of a relevant professional body.

Experience

Essential

Experience of working in a communications, media, PR or marketing environment
Ability to work collaboratively within a team
Able to communicate with a variety of people and build effective relationships
Able to work as an individual and prioritise own workload
Imaginative - able to generate creative campaign ideas
IT literate with experience and knowledge of using the full package of Microsoft Office applications

Desirable

Experience of research and research methods
Experience of using InDesign and other Adobe packages
Experience of using Canva
Experience of working within the NHS or other public sector organisation

Knowledge and skills

Essential

IT skills including content management systems, spreadsheets and databases
Excellent communication skills, both written and oral
Strong organisational skills with the ability to multi task and prioritise work to often meet tight deadlines
Digital media skills, including an ability to manage social media content
Understanding of effective communications and public relations techniques
Excellent writing and editing skills, including the ability to tailor content and format to different audience needs

Desirable

Videography and Photography skills including basic online editing

Personal attributes

Essential

Ability to work flexibly (occasional evening or weekend work may be required)
Full driving licence and use of a car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.