Ashford & St. Peter's Hospitals NHS Foundation Trust

Temporary Staffing Coordinator

This job is now closed

Job summary

Temporary Staffing Co-ordinator Band 4

A fantastic opportunity has arisen within the Bank on Us team for a Fixed Term Temporary Staffing Co-Ordinator.

This role requires comprehensive friendly and engaging customer service skills, via telephone, email and face to face. You will have good organisation and time management skills ensuring records are maintained in a timely and accurate manner. You must have substantial secretarial/administrative experience (or the ability to demonstrate the equivalent skills).

Main duties of the job

The Bank on Us team work in a fast paced, friendly and professional environment. We are seeking someone with a positive attitude, the ability to be flexible along with attention to detail. You will need to be able to learn quickly with varying demands whilst providing a temporary staffing service across the Trust. Excellent keyboard and IT skills are required, as well as an understanding of the different Microsoft packages.

Bank on Us runs an on call service which provides an out-of-hours temporary staffing service across the Trust. This requires flexible working hours and adaptability.

Bank On Us is a small but unified and approachable team who are friendly and work together to achieve their goals.

For further information please contact Dawn Bricker (Temporary Staffing Team Leader on 01932 72 6288 or dawn.bricker@nhs.net

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across out two hospitals, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team

PLEASE BE AWARE THAT ADVERTS MAY CLOSE BEFORE THEIR PUBLISHED CLOSING DATE, THEREFORE PLEASE SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.

Date posted

12 January 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,677 to £26,127 a year includes high cost area supplements (HCAS)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

C9323-23-6774-1

Job locations

Guildford Road

Chertsey

Surrey

KT16 0PZ

Job description

Job responsibilities

Promote a positive image of Bank On Us at all times

Answering phones and dealing with queries via phone call

Answering emails and dealing with queries via this channel

Assisting individuals who come into the office with general queries

Helping Team members with the Leaver to Bank Process

Putting the office phone on divert through to the team member on call (if last in the office) and taking the divert off in the mornings (if first in)

Saving any relevant forms/documentation to the HR Drive

Assisting with paper invoices

Assisting with electronic invoices via Oracle

Creating payroll forms for bank postings

Undertaking the On Call Service as rostered. This will include approving bank workers for shifts, informing wards of any cancellations, liaising with agencies in regards to shifts available and assisting with any nursing staffing issue that may arise. Monday to Friday 07:00 08:00 & 17:00 20:00, weekends 07:00 19:00. Laptop and iPhone provided so able to work from home whilst On Call

Assisting the Temporary Staffing Manager with any ad-hoc projects

Assist with running and maintaining the Bank On Us Twitter feed

Assisting Team members with the nursing bookings, this includes:

Approving pending bank/agency shifts on Locums Nest

Declining bank/agency shifts

Adding additional shifts on Rota Geek

Pushing shifts to bank on Locums Nest

Checking new agency worker compliance checklists

Timesheet queries for bank/agency

Cascading shifts to agency

Communication with Ward Managers and/or Matrons

Communication with external agency suppliers

Approving bank worker affiliations on Locums Nest

Escalating shifts to bank/agency on Locums Nest

Keeping up to date with the Temporary Staffing policy and any other local policies/rules within Bank On Us

Ensuring these policies are implemented daily

Flagging any issues regarding these policies to the Temporary Staffing Manager

Understanding of the bank pay rates and any associated escalation of bank rates

Understanding on the NHSI cap rates

Knowledge of IR35 regulations

Awareness of Direct Engagement models and pay methods

Taking of ID Documentation for DBS checks

Maintaining of Bank On Us shared generic inboxes by way of emptying when full and keeping of archive

Maintaining of Bank On Us files in the HR Drive

Job description

Job responsibilities

Promote a positive image of Bank On Us at all times

Answering phones and dealing with queries via phone call

Answering emails and dealing with queries via this channel

Assisting individuals who come into the office with general queries

Helping Team members with the Leaver to Bank Process

Putting the office phone on divert through to the team member on call (if last in the office) and taking the divert off in the mornings (if first in)

Saving any relevant forms/documentation to the HR Drive

Assisting with paper invoices

Assisting with electronic invoices via Oracle

Creating payroll forms for bank postings

Assisting the Temporary Staffing Manager with any ad-hoc projects

Assist with running and maintaining the Bank On Us Twitter feed

Assisting Team members with the nursing bookings, this includes:

Approving pending bank/agency shifts on Locums Nest

Declining bank/agency shifts

Adding additional shifts on Rota Geek

Pushing shifts to bank on Locums Nest

Checking new agency worker compliance checklists

Timesheet queries for bank/agency

Cascading shifts to agency

Communication with Ward Managers and/or Matrons

Communication with external agency suppliers

Approving bank worker affiliations on Locums Nest

Escalating shifts to bank/agency on Locums Nest

Keeping up to date with the Temporary Staffing policy and any other local policies/rules within Bank On Us

Ensuring these policies are implemented daily

Flagging any issues regarding these policies to the Temporary Staffing Manager

Understanding of the bank pay rates and any associated escalation of bank rates

Understanding on the NHSI cap rates

Knowledge of IR35 regulations

Awareness of Direct Engagement models and pay methods

Taking of ID Documentation for DBS checks

Maintaining of Bank On Us shared generic inboxes by way of emptying when full and keeping of archive

Maintaining of Bank On Us files in the HR Drive

Person Specification

Qualifications

Essential

Educated to A-Level or BTEC equivalent level or equivalent knowledge gained through experience.
Attained GCSE Grade C (or equivalent) or above in English Language and Mathematic

Desirable

Evidence of continuing professional development

Experience

Essential

Significant administration experience within a busy office environment or able to demonstrate equivalent skills.
Experience of dealing with confidential issues and providing a service to customers or service users

Desirable

Having worked within a Temporary Staffing environment before

Knowledge

Essential

Microsoft packages including Outlook and Teams
GDPR

Desirable

NHSI Cap Rates

Skills

Essential

Accurate and efficient IT skills, including use of excel spreadsheets Excellent communication skills

Desirable

Knowledge of Locums Nest, Plus Us and ESR

Person Specification

Qualifications

Essential

Educated to A-Level or BTEC equivalent level or equivalent knowledge gained through experience.
Attained GCSE Grade C (or equivalent) or above in English Language and Mathematic

Desirable

Evidence of continuing professional development

Experience

Essential

Significant administration experience within a busy office environment or able to demonstrate equivalent skills.
Experience of dealing with confidential issues and providing a service to customers or service users

Desirable

Having worked within a Temporary Staffing environment before

Knowledge

Essential

Microsoft packages including Outlook and Teams
GDPR

Desirable

NHSI Cap Rates

Skills

Essential

Accurate and efficient IT skills, including use of excel spreadsheets Excellent communication skills

Desirable

Knowledge of Locums Nest, Plus Us and ESR

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Guildford Road

Chertsey

Surrey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust

Address

Guildford Road

Chertsey

Surrey

KT16 0PZ

Employer's website

https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)