Job summary
We are looking for an enthusiastic, flexible individual to join our team and existing Ward Clerk cover. The post is a pivotal part of the team providing effective and efficient reception and administrative support service to the ward.
This position will involve working with patients, relatives, carers and ward staff.The post holder will be required to work a variety of shifts to provide seven-day ward cover between the hours of 8am - 8pm
For more information, please contact.Lanie Pasion Ward Manager on 01932 723104 / 3137/3138 or mail lanie.pasion@nhs.net
Main duties of the job
The Key role of the job is to provide effective and efficient responses to visitors and phone calls to the ward. The post holder will need to have IT skills as the majority of our systems are now online. The successful candidate will need to demonstrate excellent communication skillsThe post holder will work closely with the nursing team to support our patients and their families in their communication.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
General responsibilities
Assist with patients property checks, receipts of property and safe storage as necessary.Assist the ward sister/charge nurse in the monitoring of furniture, fittings and equipment.Process requisitions for repair as necessary.Assist with monitoring of the physical environment and tidiness of the ward, keeping the ward sister/charge nurse or their deputies informed and take appropriate actions as required.Maintain/assist with ordering of food and other supplies.Always act in a professional manner to uphold good standards of conduct.To support the ward and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Job description
Job responsibilities
General responsibilities
Assist with patients property checks, receipts of property and safe storage as necessary.Assist the ward sister/charge nurse in the monitoring of furniture, fittings and equipment.Process requisitions for repair as necessary.Assist with monitoring of the physical environment and tidiness of the ward, keeping the ward sister/charge nurse or their deputies informed and take appropriate actions as required.Maintain/assist with ordering of food and other supplies.Always act in a professional manner to uphold good standards of conduct.To support the ward and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Attitude, Behaviour and Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Desirable
- Able to deal with difficult situations
Qualifications & further training
Essential
- Education to GCSE level or equivalent
- Previous administrative work
- Good Keyboard skills
Experience
Essential
- Previous administrative work
- Working with a team
Desirable
- Previous hospital experience within a clerical function
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Work experience in the NHS
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Patient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focussed service
- Excellent keyboard skills
- Ability to organise work and prioritise workload
- Adaptability/flexibility
- Professionalism
- Works well under pressure
- Reliability
- Able to work within a multidisciplinary team
- Good time management
Other requirements
Essential
- Ability to travel between Trust sites
Person Specification
Attitude, Behaviour and Values
Essential
- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Desirable
- Able to deal with difficult situations
Qualifications & further training
Essential
- Education to GCSE level or equivalent
- Previous administrative work
- Good Keyboard skills
Experience
Essential
- Previous administrative work
- Working with a team
Desirable
- Previous hospital experience within a clerical function
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Desirable
- Work experience in the NHS
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Patient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focussed service
- Excellent keyboard skills
- Ability to organise work and prioritise workload
- Adaptability/flexibility
- Professionalism
- Works well under pressure
- Reliability
- Able to work within a multidisciplinary team
- Good time management
Other requirements
Essential
- Ability to travel between Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
