Job summary
We are offering an exciting opportunity for an aspiring and proactive leader to apply for a fixed term post as a Team Leader in the Upper Gastrointestinal and Bariatrics service at Ashford and St Peter's Hospitals. The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.
The role will involve day to day management of the UGI and bariatrics team and provide operational management support to the General Surgery division. You will be expected to manage workload and assist with training and troubleshooting when required. The Team Leader will act as an essential point of contact for staff and all patients waiting for an outpatient procedure /diagnostic appointment.
We are looking for someone with good knowledge of the national 18 week targets, experience in operational management or of leading teams, who is enthusiastic and has a positive approach to challenges. You will need to have high level of organisational skills and be able to communicate with a wide range of health care professionals as well as patients and their relatives.
As an organisation we offer opportunities for training and development, access to the NHS Pension Scheme, work perks, and opportunities for flexible and remote working as well as access to onsite childcare provisions.
For any informal enquiries / please contact Theresa Kirkham, Service Manager (theresa.kirkham@nhs.net)
Main duties of the job
Key responsibilities for this role are:
- Direct line management of your administrative team including annual leave, appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
- Facilitating regular team meetings and 1 to 1 meetings with clinical office team.
- Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.
- Provide detailed local office orientation for clinical and administrative staff, working with Band 4s and 3s to ensure this is completed.
- Support the delivery of strong performance against local and national KPIs.
- Ensure efficient use of resources - clinics, theatre lists and clinician's time
- Manage patients through the 18 week pathway in a timely & accurate manner
- In liaison with the ASM, help support the coordination of the Service Plan to ensure effective use of resources based on service needs. Respond to emergency situations including sick leave, absence, and unforeseen medical situations.
- Deputising for the ASM during periods of leave only for appropriate/specific tasks and as agreed.
- Support the ASM/SM with compliance of mandatory training, appraisals, complaints and PALS
- Supporting and keeping a large team wellbeing a priority
- Always maintaining a "patients first" attitude
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
Leadership or managerial
- Effectively manage the clinical office, administration, and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.
- Line manage the clinical office staff including appraisals, monitoring, and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
- Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness.
- Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.
Information and reporting
- Attend monthly Chief Executive Team Brief and cascade to clinical office team and junior medical staff.
- Facilitating regular team meetings with clinical office team.
- Escalate any operational or capacity issues to Assistant Service Manager to ensure compliance with Trust targets and quality of patient care.
- Assist in investigating PALS and Complaints that are relevant to the clinics and respond as required.
- In liaison with the medical lead, compile and communicate all doctors duty rotas to ensure effective use of resources. Ensure gaps in the rota are covered appropriately.
Technology or system support
- Train clinical office staff in all duties required including Cerner, eRS, and any other relevant system.
- Add shifts to rotageek for agreed additional clinics and other clinical activity.
- Be conversant with Cerner, ICE, RTT Luna or any other system relevant to your role. Must have working knowledge of these systems for in putting and extracting relevant data.
- Undertake all mandatory training as required by the Trust.
Service improvement
- Support the Assistant Service Manager to ensure clinic capacity is maintained to prevent 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors and Sister, to arrange availability of sta
General responsibilities
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
- Lead change and the continuous improvement of administrative services within the Trust.
- Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.
Job description
Job responsibilities
Leadership or managerial
- Effectively manage the clinical office, administration, and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.
- Line manage the clinical office staff including appraisals, monitoring, and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.
- Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness.
- Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.
Information and reporting
- Attend monthly Chief Executive Team Brief and cascade to clinical office team and junior medical staff.
- Facilitating regular team meetings with clinical office team.
- Escalate any operational or capacity issues to Assistant Service Manager to ensure compliance with Trust targets and quality of patient care.
- Assist in investigating PALS and Complaints that are relevant to the clinics and respond as required.
- In liaison with the medical lead, compile and communicate all doctors duty rotas to ensure effective use of resources. Ensure gaps in the rota are covered appropriately.
Technology or system support
- Train clinical office staff in all duties required including Cerner, eRS, and any other relevant system.
- Add shifts to rotageek for agreed additional clinics and other clinical activity.
- Be conversant with Cerner, ICE, RTT Luna or any other system relevant to your role. Must have working knowledge of these systems for in putting and extracting relevant data.
- Undertake all mandatory training as required by the Trust.
Service improvement
- Support the Assistant Service Manager to ensure clinic capacity is maintained to prevent 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors and Sister, to arrange availability of sta
General responsibilities
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
- Lead change and the continuous improvement of administrative services within the Trust.
- Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.
Person Specification
Attitude & Behavious
Essential
- Puts Patients First
- Pride in their Team
- Passion for Excellence
- Personal Responsibility
Qualifications & Experience
Essential
- Computer Literacy
- Degree or equivalent level of education
- Advanced keyboard skills
- Able to provide a customer focussed service
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Experience of supervising staff
Desirable
- AMSPAR diploma or equivalent knowledge of medical terminology
- Leadership & Management training
- Previous NHS acute hospital experience
Knowledge
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- Trust Vision & Values
- comprehensive knowledge of the 18 week RTT and cancer waiting time targets
- Good knowledge of managerial best practice
Person Specification
Attitude & Behavious
Essential
- Puts Patients First
- Pride in their Team
- Passion for Excellence
- Personal Responsibility
Qualifications & Experience
Essential
- Computer Literacy
- Degree or equivalent level of education
- Advanced keyboard skills
- Able to provide a customer focussed service
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Experience of supervising staff
Desirable
- AMSPAR diploma or equivalent knowledge of medical terminology
- Leadership & Management training
- Previous NHS acute hospital experience
Knowledge
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- Trust Vision & Values
- comprehensive knowledge of the 18 week RTT and cancer waiting time targets
- Good knowledge of managerial best practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
