Job summary
An exciting opportunity for an Assistant Service Manager has arisen within the General Surgical Division at Ashford and St Peter's NHS Foundation Trust.
The role will be working alongside the Service Manager providing operational management and leadership across the services portfolio. The role is varied, challenging and with great opportunities to develop new skills, experience and knowledge. This includes leading on several important service developments to help improve the efficiency and quality of the healthcare services we provide, including the recent implementation of robotic surgery to commence July 2023.
This opportunity also provides excellent development for someone wishing to progress within an operational management career. The ideal candidate must be proactive, work autonomously, yet work well within a large team environment. You must be able to problem solve and build strong working relationships with a variety of internal and external stakeholders, always maintaining a "patients first" approach. A 'can-do' attitude and "thinking outside of the box" is a must. The ideal candidate must be willing to push themselves and take on new challenges. As this is a fast based role, the ability to adapt and be flexible is essential.
Previous applicants need not re-apply.
Main duties of the job
Key responsibilities for this role are:o Day to day operational management of the Colorectal Surgery serviceo Deputizing on behalf of the Service Manager of the above serviceo Support the delivery of strong performance against local and national KPIso Line Management of Clinical Office Team Leader and other admin staffo Ensure efficient use of resources - clinics, theatre lists and clinician's timeo Support the Divisional Chief Nurse in ensuring quality metrics are in line - mandatory training, appraisals, complaints and PALSo Manage and support cancer and 18 week performanceo Supporting and keeping a large team well being a priority
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
Please carefully read the Job Description and Person Specification for detailed information about the role. This includes key areas of responsibility and required levels of experience, qualification and skills.
For further information about this post, please contact aidan.parsons@nhs.net
Job description
Job responsibilities
Please carefully read the Job Description and Person Specification for detailed information about the role. This includes key areas of responsibility and required levels of experience, qualification and skills.
For further information about this post, please contact aidan.parsons@nhs.net
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent level of ability/NHS experience or Post-Graduate Diploma in Management
- Evidence of continuing professional development
- A postgraduate qualification in healthcare management (or actively studying for) is desirable
Experience
Essential
- Understanding and experience of NHS waiting lists
- Awareness of demand and capacity modelling
- Previous experience of staff management and leading a team
- Experience of working in NHS or public sector
- Experience of working in multidisciplinary teams
- Experience of contributing to Standard Operating Procedures
- Experience of managing a project
- Working with an NHS service which has 'admitted' and 'non-admitted' pathways is desirable
Knowledge
Essential
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
- Knowledge and understanding of the key aspects of current NHS Policy including Agenda for Change and key performance targets
- Understanding of the key issues in relation to the European Working Time Directive
- Knowledge of Cerner, other hospital IT systems
- Proficient knowledge of Microsoft Word and Excel
Skills
Essential
- Good interpersonal, oral and written skills including chairing team meetings and writing reports
- Ability to demonstrate leadership and motivate staff members in a team
- Numerate, with excellent analytical skills and ability to understand and produce statistical information to use in problem solving
- Pays careful attention to detail
- Ability to negotiate with and influence staff at all levels
- Ability to manage time and priorities, dealing with frequent interruptions
- Ability to deal with confidential and stressful situations sensitively
- Ability to diplomatically handle confidential and stressful situations and sometimes difficult individuals
- Ability to work on own in pursuit of team objectives
- Positive and motivated
- Stakeholder engagement and negotiation
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent level of ability/NHS experience or Post-Graduate Diploma in Management
- Evidence of continuing professional development
- A postgraduate qualification in healthcare management (or actively studying for) is desirable
Experience
Essential
- Understanding and experience of NHS waiting lists
- Awareness of demand and capacity modelling
- Previous experience of staff management and leading a team
- Experience of working in NHS or public sector
- Experience of working in multidisciplinary teams
- Experience of contributing to Standard Operating Procedures
- Experience of managing a project
- Working with an NHS service which has 'admitted' and 'non-admitted' pathways is desirable
Knowledge
Essential
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
- Knowledge and understanding of the key aspects of current NHS Policy including Agenda for Change and key performance targets
- Understanding of the key issues in relation to the European Working Time Directive
- Knowledge of Cerner, other hospital IT systems
- Proficient knowledge of Microsoft Word and Excel
Skills
Essential
- Good interpersonal, oral and written skills including chairing team meetings and writing reports
- Ability to demonstrate leadership and motivate staff members in a team
- Numerate, with excellent analytical skills and ability to understand and produce statistical information to use in problem solving
- Pays careful attention to detail
- Ability to negotiate with and influence staff at all levels
- Ability to manage time and priorities, dealing with frequent interruptions
- Ability to deal with confidential and stressful situations sensitively
- Ability to diplomatically handle confidential and stressful situations and sometimes difficult individuals
- Ability to work on own in pursuit of team objectives
- Positive and motivated
- Stakeholder engagement and negotiation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
