Job summary
This is an exciting opportunity to join the Vascular Surgery Department as a Receptionist.
We are looking for a pro-active and motivated individual who would enjoy working in a team. This position is suitable for people looking to join the NHS and who want a career in administration.
Knowledge of NHS Administration is desirable but not essential. Applicants should be extremely well organised with excellent time management skills. They should be able to use their own judgement to resolve issues and have a tactful sensitive approach to dealing with occasionally difficult situations.
Teamwork is essential to the role and the successful candidate will be expected to communicate effectively at all levels.
The role is full time, Monday to Friday, and will cover hours between 9am to 5pm and will be based at the Oxford University Hospitals Trust, John Radcliffe Hospital.
For further details/informal visits contact faye.hall@ouh.nhs.uk 01865 221102.
Main duties of the job
- Greet patients at reception, check their personal details are correct and if necessary, amend in patient systems accordingly, ensuring patient confidentiality and accuracy.
- Check patients in and inform clinically team of their arrival.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
- Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
- Any administrative tasks requested by the clinical or wider admin team .
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
Job Summary
To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.
To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.
2. Reception Responsibilities
To greet patients at reception in a helpful, polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
Register patients attendance on EPR in real-time.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
To adhere to correct manual handling procedures and policies at all times.
To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately.
To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
To ensure that all patients notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
Escort patients to their clinic room if required to do so.
To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
To be able to prioritise your workload and work with minimal supervision.
To undertake further training as and when required.
Job description
Job responsibilities
Job Summary
To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.
To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.
2. Reception Responsibilities
To greet patients at reception in a helpful, polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
Register patients attendance on EPR in real-time.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
To adhere to correct manual handling procedures and policies at all times.
To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately.
To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
To ensure that all patients notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
Escort patients to their clinic room if required to do so.
To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
To be able to prioritise your workload and work with minimal supervision.
To undertake further training as and when required.
Person Specification
Education
Essential
- Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications
Desirable
- IT Qualifications EPR trained (training available)
Experience and Skills
Essential
- Administration experience Ability to prioritise Competent computer skills Able to work independently and as a team member Methodical, conscientious and reliable
Desirable
- NHS Experience Previous experience in a similar role Evidence of team working
Skills
Essential
- Alphabetic and numeric filing skills. Ability to plan and coordinate work within area of responsibility Reliable and organized paying attention to detail Ability to work under pressure Accurate attention to detail
Interpersonal Skills / Communication Skills
Essential
- Good level of communication and interpersonal skills. Organised, logical and flexible approach towards the role. Excellent telephone manner.
Desirable
- Evidence of interacting with a wide range of people
Person Specification
Education
Essential
- Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications
Desirable
- IT Qualifications EPR trained (training available)
Experience and Skills
Essential
- Administration experience Ability to prioritise Competent computer skills Able to work independently and as a team member Methodical, conscientious and reliable
Desirable
- NHS Experience Previous experience in a similar role Evidence of team working
Skills
Essential
- Alphabetic and numeric filing skills. Ability to plan and coordinate work within area of responsibility Reliable and organized paying attention to detail Ability to work under pressure Accurate attention to detail
Interpersonal Skills / Communication Skills
Essential
- Good level of communication and interpersonal skills. Organised, logical and flexible approach towards the role. Excellent telephone manner.
Desirable
- Evidence of interacting with a wide range of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
