Job summary
The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorate's elective access key performance indicators.
The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.
The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.
The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.
The post holder will also work with the Service Management Teams, Clinical Director, Matron's, Finance and Human Resource Managers to support service developments and new ways of working. Opportunities may be available to support a service as the service manager.
Main duties of the job
To raise awareness and work with key staff to transfer appropriate knowledge andtraining of elective care systems, processes and standards across the organisationo To communicate appropriately with all levels of staff within the Trust, individuallyand in groups, using a variety of media including written reports: presentational andverbal skillso Provide communication and support to clinical and administrative staff on all aspectsof waiting list management.o Use expert knowledge to evaluate systems and instigate process changes to supportthe Directorate.o Work with Service Managers to offer ideas for potential solutions to capacity anddemand challenges.o Analyse Information provided by the Trust Information Team daily regarding waitinglist statistics and act upon it accordingly.o Extract required information from various reporting platforms including Excel andEPM by filtering, pivoting and disseminate this information in a user-friendly formatto Directorate staff.o Create action plans as needed using specific information obtained from differentsources.o To identify opportunities to promote the work of the Directorate.o To attend meetings on behalf of the Directorate and ensure that all relevantinformation arising from such meetings is accurately communicated.o To develop and maintain effective communication mechanisms across thedirectorate and all divisions.o Must at all times respect the confidentiality of all electronically stored informationand written data, particularly where it relates to patients.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorates elective access key performance indicators.
The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.
The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.
The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.
The post holder will also work with the Service Management Teams, Clinical Director, Matrons, Finance and Human Resource Managers to support service developments and new ways of working.
Job description
Job responsibilities
The Access & Performance Manager will support the Directorate General Manager and Deputy Directorate General Manager in the delivery of the directorates elective access key performance indicators.
The post holder will assist the directorate in ensuring that systems are in place to achieve delivery of the directorate patient access targets and support the development, implementation, monitoring and revision of plans to support the delivery of the 18-week RTT & Cancer targets and implement actions as necessary to maintain delivery.
The post holder will be responsible for the implementation of process change that will actively promote and enhance the patients experience and pathway. Working closely with other senior staff within the directorate and division to effectively manage and take an active role in the continual development of the Outpatient Booking & Waiting List administrative service.
The post holder will ensure that the administration and co-ordination of the elective waiting lists in the directorate is carried out to the highest standards, in a consistent and timely manner by taking an active training and support service for staff across the directorate relating to all aspects of elective access.
The post holder will also work with the Service Management Teams, Clinical Director, Matrons, Finance and Human Resource Managers to support service developments and new ways of working.
Person Specification
Education
Essential
- Educated to Degree level or equivalent qualification/experience.
- Evidence of continued professional development (CPD)
Desirable
- Postgraduate Management Qualification
Experience
Essential
- Acute NHS operational management experience, in a complex organisation
- Extensive experience in the use of NHS hospital IT systems
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Business, Financial and Performance management experience
Desirable
- Experience of designing/ improving business systems and processes
- Project management experience.
Knowledge
Essential
- An awareness of general management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques
- Expert on RTT, Cancer and Elective Access Standards
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
Skills, Personal Qualties and Abilities
Essential
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers
- Competent with MS Office software
- o Able to present well-reasoned and structured argument orally and in writing.
- Results orientated and delivery against targets and deadlines
Intrests and motivation to do the job
Essential
- Desire to succeed and make a real impact on the quality of care and efficiency of services provided.
- Able to analyse and make judgements in complex situations
- Awareness of own limitations and ability to seek guidance where appropriate
- Ability to manage change
- Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust. Sets high standards and motivated to achieve these.
- Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development.
- Comfortable in challenging traditional approaches - enjoys winning support for new ideas.
Person Specification
Education
Essential
- Educated to Degree level or equivalent qualification/experience.
- Evidence of continued professional development (CPD)
Desirable
- Postgraduate Management Qualification
Experience
Essential
- Acute NHS operational management experience, in a complex organisation
- Extensive experience in the use of NHS hospital IT systems
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Business, Financial and Performance management experience
Desirable
- Experience of designing/ improving business systems and processes
- Project management experience.
Knowledge
Essential
- An awareness of general management theory and practice, including quality, financial management, HR management and service/business development.
- Change management/service improvement techniques
- Expert on RTT, Cancer and Elective Access Standards
Desirable
- Broad understanding of the NHS and key policy issues that affect business performance.
Skills, Personal Qualties and Abilities
Essential
- First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers
- Competent with MS Office software
- o Able to present well-reasoned and structured argument orally and in writing.
- Results orientated and delivery against targets and deadlines
Intrests and motivation to do the job
Essential
- Desire to succeed and make a real impact on the quality of care and efficiency of services provided.
- Able to analyse and make judgements in complex situations
- Awareness of own limitations and ability to seek guidance where appropriate
- Ability to manage change
- Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust. Sets high standards and motivated to achieve these.
- Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development.
- Comfortable in challenging traditional approaches - enjoys winning support for new ideas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Specialist Medicine Directorate Offices
Churchill Hospital
Headington
OX3 7LE
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
