Team Leader in Urology

Job description

Job responsibilities

To provide support with managing consultants leave, expenses, assisting with covering on call rotas and any other duties to support the operational function of the service as required.

To provide leadership and take responsibility for the daily line management and supervision of administrative staff, including the monitoring of performance, sickness and annual leave. This may involve carrying out HR investigations under supervision.

To manage the workload of the administrative staff, ensuring all administrative tasks are completed to the desired standard and within agreed local and National targets.

To take responsibility for ensuring that training and supervision is carried out of designated staff to ensure that they have the knowledge and skills to carry out tasks effectively and efficiently.

To consistently review admin processes with the aim to continually improve the effective and efficient service delivery and department dynamic.

To promote effective communication through regular one to one and group meetings with the team, and facilitate and promote a one team approach to staff management and issues.

To manage the recruitment and induction process for administrative staff, preparing job descriptions, short listing and interviewing candidates.

To attend meetings on behalf of the Directorate relating to data quality and patient administration systems (e.g. EPR) and to keep staff up-to-date with any developments.

To be responsible for the management of patient pathways in conjunction with the Access Team Leader, supporting adherence to both local and National performance targets.

To be responsible for maintaining accurate and up-to-date PTLs (waiting lists) within EPR in conjunction with the Access Team Leader, including the timely adding of patients to appropriate waiting lists and taking appropriate actions to ensure patients are treated in clinical priority and breach date order.

To work closely with the central validation team to ensure that any knowledge gaps identified in the validation of clock stops / past performance are identified and addressed.

To bring to the attention of the Patient Pathway Manager / Service Manager in a timely manner any concerns or gaps in respect to forthcoming capacity so that corrective actions can be taken.

To support the setting up of new clinics / maintenance of existing clinics and ensure that booking of elective cases is in line with local protocols in terms of the types of cases added to lists and theatre list utilisation.

To attend meetings on behalf of the Directorate relating to data quality and patient administration systems (i.e. EPR) and to keep staff up-to-date with any developmentsensuring that changes and policies are implemented and adhered to and that any required training is given to staff. Attend Data Quality Meetings as required.

To develop processes and procedures that maintain and underpin the effective delivery of all administrative procedures placing patients experience and efficiency at the forefront of processes and decision making.

Manage the storage of medical records for the directorate, ensuring that culling is carried out at the appropriate time and that Trust policies are adhered to.

To contribute and take a lead role as necessary in department wide local projects such as clinic re-profiling.

Person Specification

Experience and Skills

Essential

• Substantial relevant experience in administration and a proven background of leading/supervising a team or service.
• Experience of working with clinicians and other health care professionals.
• Ability to lead and motivate staff.
• Excellent communication and negotiating skills.
• Ability to prioritise conflicting demands on resources to deliver challenging targets.
• Good organisational and time management skills.
• Ability to cope effectively under pressure.
• Ability to work independently also as a member of a team
• EPR trained

Desirable

• Experience of working within the NHS Experience of working in a multi-disciplinary environment.
• Experience managing a team.

Education and Professional Qualifications

Essential

• Degree or equivalent professional qualification/ training or experience.
• Good standard of general education (GCSE, A-Level or equivalent).

Desirable

• Management Certificate.
• Line management experience

Knowledge

Essential

• Excellent understanding of people management.
• Up to date experience of MS Windows, MS Office, Excel, PowerPoint and Access (or equivalent).
• Advanced analytical and decision making and resolving complex work related issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road, Headington

Oxford

OX3 7LE

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)