Oxford University Hospitals NHS Foundation Trust

Patient Pathway Administrator - Centralised Recruitment

The closing date is 03 August 2025

Job summary

We are #OneTeamOneOUH

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

Centralised Recruitment:

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 4 role across the organisation:

Patient Pathway Administrator - 37.5 hours, John Radcliffe Hospital

When applying please:

Include as much detail as possible in the application inc. qualifications, roles and responsibilities
Include a supporting statement and showcase your skills and experience
Specify if you have a strong desire to work in a certain department or role type
Let us know if you want full time or part time work

Please note, this vacancy may close early if there are sufficient applications.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTTS-7362204-B4

Job locations

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Job description

Job responsibilities

We are seeking to appoint aPatient Pathway Administratorto join our Ear, Nose and Throat Administration team at the John Radcliffe Hospital.

We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.

Main duties of the job:

To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

Job description

Job responsibilities

We are seeking to appoint aPatient Pathway Administratorto join our Ear, Nose and Throat Administration team at the John Radcliffe Hospital.

Main duties of the job:

To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

Person Specification

Education and Qualifications

Essential

oCompetence in use of various computer software packages

Desirable

oEPR trained (Training available)

Experience and Skills

Essential

oPrevious experience within an administrative /PA role

Desirable

oPrevious NHS experience

Specific Aptitude and Abilitie

Essential

oHighly organized and have the ability to coordinate and prioritise own workload
oAbility to work as part of a team

Interpersonal Skills/ Communic

Essential

o Excellent telephone manner
oExperience of dealing with stressed/upset individuals in an empathetic manner.

Person Specification

Education and Qualifications

Essential

oCompetence in use of various computer software packages

Desirable

oEPR trained (Training available)

Experience and Skills

Essential

oPrevious experience within an administrative /PA role

Desirable

oPrevious NHS experience

Specific Aptitude and Abilitie

Essential

oHighly organized and have the ability to coordinate and prioritise own workload
oAbility to work as part of a team

Interpersonal Skills/ Communic

Essential

o Excellent telephone manner
oExperience of dealing with stressed/upset individuals in an empathetic manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)