Oxford University Hospitals NHS Foundation Trust

Outpatient Booking Officer - Centralised Recruitment

The closing date is 30 July 2025

Job summary

We are #OneTeamOneOUH

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

Centralised Recruitment:

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 4 roles across the organisation:

Outpatient Booking Officer - John Radcliffe Hospital - 37.5 hours per week - Permanent

When applying please:

Include as much detail as possible in the application inc. qualifications, roles and responsibilities
Include a supporting statement and showcase your skills and experience
Specify if you have a strong desire to work in a certain department or role type
Let us know if you want full time or part time work

Please note, this vacancy may close early if there are sufficient applications.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Date posted

17 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-NOTSS-169360-B4

Job locations

The John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Job description

Job responsibilities

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Specialist Surgery Directorate.

The successful candidate will need to have experience of working in the NHS and knowledge of the 18-week wait Pathway. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player.

The appointed candidate will be responsible for booking new patient appointments by priority and date order, uploading referral for clinical triage, pathway management for 18-week RTT and management of our Outpatient PTL (Patient Tracking List).

The post is vital to the delivery of timely, consistent, high quality care for patients. Computer literacy and good customer service skills are a must although full training will be given.

The working hours will be Monday Friday, 08:00 16:00

Job description

Job responsibilities

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Specialist Surgery Directorate.

The post is vital to the delivery of timely, consistent, high quality care for patients. Computer literacy and good customer service skills are a must although full training will be given.

The working hours will be Monday Friday, 08:00 16:00

Person Specification

Experience and Skills

Essential

MS office and applications (including Word, Excel and Outlook)
Previous experience within the NHS/public sector

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential

Makes a positive contribution to effective multi-disciplinary team working
Excellent customer care and communication
Ability to adapt communication style as required

Person Specification

Experience and Skills

Essential

MS office and applications (including Word, Excel and Outlook)
Previous experience within the NHS/public sector

Qualifications

Essential

GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential

Makes a positive contribution to effective multi-disciplinary team working
Excellent customer care and communication
Ability to adapt communication style as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

The John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

The John Radcliffe Hospital

Headley Way

Oxford

OX3 9DU

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)