Oxford University Hospitals NHS Foundation Trust

Service Manager

The closing date is 19 June 2025

Job summary

An exciting opportunity has arisen to join the Specialist Medicine Directorate as the service manager for the Oxford Centre for Genomic Medicine.

The Service Manager, the Clinical Lead and Lead Genetic Counsellors (Service Management Team), will work in conjunction with the Directorate Management Team across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.

The Service Manager is responsible for working with the Service Management Team to ensure the efficient and effective day-to-day running of the Service, line managing staff and delivering quality, performance and financial plans, and achieving service improvements.

The post-holder is a critical member of the Service Management Team and will develop and implement service plans for the Service and Directorate and make a positive contribution to delivery of health care across the local health community.

Main duties of the job

Service Delivery and development - strategic planning, resource management, delivery of national standards & a focus on quality productivity.

Business planning and business cases, budget management, delivery of the cost improvement programme and management of appropriate SLA's.

Deliver and monitor performance against standards, monitoring of activity and forecasting, continuous improvement of patient pathways.

To lead, manage, motivate and develop staff within the Service, to maintain the highest level of staff morale and to create a climate characterised by high standards of openness in line with the Trust values

Ensure direct and indirect staff line-management using HR policies and procedures within the Trust

Ensure training and development needs of staff are identified

Ensure the contributions and perspectives of all staff groups are heard, valued and influence management decision making

Develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trust's Workforce Effectiveness Strategy

Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and implement skill mix.

Organise and carry out recruitment

Promote equal opportunities for staff and patients

Project Management

Quality, Clinical Governance and Risk Management

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-MRC-7225558-B7

Job locations

Nuffield Orthopaedic Centre

Oxford

OX3 7LD


Job description

Job responsibilities

Please see attached job description and person specification document for further information and details about this vacancy.

Job description

Job responsibilities

Please see attached job description and person specification document for further information and details about this vacancy.

Person Specification

Education

Essential

  • Management qualification or equivalent
  • Educated to degree level or equivalent experience
  • GCSE English and Maths at grade C or above

Skills & Abilities

Essential

  • Experience of analysing and interpreting complex data sets
  • Knowledge of RTT pathways
  • Excellent interpersonal and negotiating skills with stakeholders of all levels
  • Excellent communication skills - written and spoken (report writing and presentations)
  • Understanding of budget/finance management

Desirable

  • Working knowledge of hospital systems
  • Ability to undertake audits
Person Specification

Education

Essential

  • Management qualification or equivalent
  • Educated to degree level or equivalent experience
  • GCSE English and Maths at grade C or above

Skills & Abilities

Essential

  • Experience of analysing and interpreting complex data sets
  • Knowledge of RTT pathways
  • Excellent interpersonal and negotiating skills with stakeholders of all levels
  • Excellent communication skills - written and spoken (report writing and presentations)
  • Understanding of budget/finance management

Desirable

  • Working knowledge of hospital systems
  • Ability to undertake audits

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Oxford

OX3 7LD


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Oxford

OX3 7LD


Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Directorate Manager

Sarah Balchin

Sarah.Balchin@ouh.nhs.uk

Details

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

321-MRC-7225558-B7

Job locations

Nuffield Orthopaedic Centre

Oxford

OX3 7LD


Supporting documents

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